I was one of the guys that always posted S&W Customer Service was the best….until it wasn’t. I hope that doesn't happen to the rest of you that are posting how happy you are.

I’ve been buying Smith & Wesson’s for over 45 years and will continue to do so; they have a great product. But when I got a lemon; CS was useless. Even after I wrote to the President and the Firearms Director, and was contacted by a CS person that told me he was told by the Firearms Director to fix my problem; he showed me who was in charge of CS, and it wasn’t the Firearms Director.

I just came on the forum today to see if I could find out when they would be offering a Shield with an optic cut that wasn’t a “Performance Center” gun. My last gun was supposed to be a “Performance Center” gun. If it was even in the Performance Center; I don’t believe it never got off the cart. I think marketing is playing fast & loose with the PC name; and I don’t want to pay extra for something I’m not getting.