Yes, it is crazy when customers have to bump around trying to diagnose problems and find solutions for a major firearms manufacturer.

Unfortunately, I had limited options to test the idea that the magazine spring was not strong enough. I did not have a heavier spring handy and the only other readily available way to increase spring tension was to reduce the space available for spring travel.

The next time there is a gun show near where I live, I will go in search of a heavier magazine spring. I have been tempted to have a nearby spring company make some heavier magazine springs, but my luck would be that the day they were delivered S&W would issue a recall and replace all EZ mag springs for free.