I only have had to use S&W CS once out of over a dozen different guns. My L-Comp came with some small chatter Mark's on the right side of the frame and some finish issues inside the comp and under the cylinder. Three week turnaround and it arrived in beautiful condition. Completely refinished just as I had asked. You can have a bad experience with any company once or twice. But to have one bad experience, that you ultimately received a brand new gun out of, and to say you are swearing off all their products from now on sounds ridiculous IMO.