Quote:
Originally Posted by andyo5
It isn't the design, it is the execution and their apparent disrespect for their customers.
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Exactly.
I don’t have a problem with their design, or even their quality. Every manufacturer has issues now and then. It is how they handle it with they are made aware of a problem. I always thought Smith & Wesson was the gold standard for customer service; sadly, not anymore.
I hate it when writers don’t put a date on their reviews. It appears that “The Dark Side of Smith & Wesson” hit piece was around 2011?