I feel your pain. I recently sent a new revolver back to S&W due to a defect that I saw after having transferred the gun at my FFL. Too bad I didn't inspect it more carefully beforehand. It came back to me with some dings in it. I asked them to fix the dings, and they sent it back to me in worse condition than they received it. I will not make this mistake again, hopefully. I would rather pay a skilled gunsmith than use the S&W lifetime warranty. I ended up fixing it myself and did a much better job of it than the 'gunsmiths' at the factory.