A couple of years ago, I ordered and received a new barrel for my model 41 from them. The $300+ barrel was sent completely naked inside a tyvek shipping bag. No packing, bubble wrap, paper, nothing.
Fortunately, the rear sight survived....and I could only find one small light spot of damage on the barrel that is not visible when the barrel is installed.

__________________
Ret. LE, FA Instr, S&W Armorer