They have online listing of typical problems and solutions on their website too, that has been a help a couple of times that saved a phone call! A couple of weeks ago, I broke a finger on the guide for the failsafe rod to the powder measure. I sent an email asking for a couple of replacements and they sent me three!! It was redesigned and the part was a solid piece, no fingers. The part that broke was many years old.

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Richard Gillespie
FBINA 102