Quote:
Originally Posted by jmcisc
This is one of the best recommendations for dealing with the issue. While not a gun story, I had a similar situation with getting a refund for a cancelled cruise. After 3 contacts with representatives and getting 3 different stories I sent an email to the CEO of the cruise line. I received a response in less than an hour (and this was on a Saturday), with a refund in my hand in less than 10 days.
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I have a similar story with Sirius/XM. They couldn't get my account correct because of having two cars with Sirius. I sent the detailed letter to the CEO. It turned out that the CEO has his own customer service team that's completely separate from the regular team. Those folks got it resolved PDQ.