I used to shop their main store location and use that range often when i lived there; never had an issue in person. Over the years though (when the country was in some form of panic buying) I have seen them fall behind and get criticized for delays and lack of communication. Just seems thats when they hit a wall and apparently have yet to figure out how best to handle these business hurdles.
If I needed something that only they had I would order from them. But I’d also assume if sales are high that delays and lack of access would be part of it.