As I recall, here is my experienced wait times when various firearms were sent away (all approximate; includes shipping/transit time; various work/reasons for return):
Marlin: 4 weeks
Springfield-Armory: 6 weeks
Glock: 1 week
Guncrafter Industries: 2 months
Kimber: 3 weeks
Ruger: 3 weeks
S&W: 2.5 months
Remington (local gunsmith): 1 month
Brands I never needed to send back: Mossberg, SIG, Bravo Company
Advice: no whining; hope whatever gets fixed right the first time (doesn't always happen); have another gun to use/carry/shoot.
Edited to add:
This isn't a NASCAR pit stop.
When receiving a firearm at a company try to picture some things which will occur:
-Receiving Dept.; many items and boxes are arriving. Each box is subsequently opened; quantities & condition are noted.
-Depending on what's received, items are then detailed for delivery to various depts./individuals. These locations may or may not be in the same building or even the same city.
-Firearms' info needs to be logged into a database. This could be a different dept., other than Receiving, to do this.
-Eventually a Tech/Gunsmith looks at one's firearm. If possible, a diagnosis is quickly made; if not possible, further exploratory work is done to make a diagnosis; requested work is also checked/noted according to any documentation included with the firearm.
-Parts may need to be ordered during the initial diagnosis. Whether these parts are in-stock/readily available is determined.
-There's usually a backlog of work already going on. When one's firearm is actually worked-on may be several days or even weeks.
-Eventually, one's firearm then actually gets worked-on. During the work, if the firearm needs more specialized work, like refinishing, that may be a separate person or dept. (or even another company) to do the work.
-If the firearm later is determined to need replacing, another person may need to approve/disapprove/decide. That person may be on leave or on vacation at that moment (most people aren't gone for more than 2 weeks, but it depends on the management structure if there's an alternate decision-maker).
-Communication with the firearm owner may occur, whether by phone or email, hopefully not U.S. mail.
-Test firing may be done individually or in batches. Some types of work may also done in batches (hopefully each week but could be every other week and may due to what tools/machinery is needed and available).
-Eventually, a firearm is ready for return shipping. Manufacturers aren't bound by overnight shipping. Handguns might take 3 days; long guns may take a week (more or less). If it has to go through an FFL, that FFL may not receive it and notify the owner immediately and could take another day or two.
All this could take days/weeks, not minutes.
__________________
66/642/640/627/586/60/638/686
Last edited by L-2; 07-30-2020 at 08:17 PM.
|