I'd like to know how many pistols (revolvers and auto's) S&W ships per year and what the failure/return/complaint ratio is relative to the total number of guns shipped.
By example, if S&W shipped 500,000 pieces per year and the failure/return/complaint number was 1,000 guns, then the failure ratio is only .002%
Now before your head explodes, I have no idea what the total number of gun sales are (in units, not dollars) nor do I know how many complaints apply to those sales numbers but when I look at re-call issues at other industries, auto's specifically, I wonder how bad this really is.
From a time standpoint, I get it .... We all want to send back a problem item and have it fixed or replaced in days, not weeks but few industries if any, are unaffected by current social/economic conditions.
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