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Old 09-17-2020, 11:43 AM
Toddlars1 Toddlars1 is offline
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Join Date: Feb 2019
Location: Arizona
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For those of you whom have stated best to call Smith & Wesson I would have to disagree. Last week I called to complain that my rear mbus blade on my new M&P15 was crooked and to compensate I had to crank the blade all the way to the left. I was offered a return slip with a promise of a 6 to 8 week turn around due to the sights being on backorder. I simply wanted a new sight, very easy to install and no need to ship off my rifle for x amount of weeks. I then offered to send a pic to her. The customer service agent said no need, her supervisor agreed that my rifle would have to be sent in. A little later in the day I emailed customer service with a pic of the sight attached and got a reply within an hour that a new sight would be sent to me at no charge with an attached order number. I think it's more of a matter of who you speak to.

Last edited by Toddlars1; 09-17-2020 at 11:46 AM.
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