I had a similar experience. When I ordered Altamont grips for my Smith & Wesson Victory I got an email back telling me that the particular grips that I ordered had laser engraving and stippling and were made to order only and said that it would be a 4-6 week lead time and said that if I chose not to wait that they would refund my money. I told them I was fine with the wait and I had them in my hands in just a little over 4 weeks. In my opinion they are a class act company and strive to make the customer happy.