14 months to deliver a product (their website claims shipping within 3-4 weeks of course) and getting it wrong after that amount of time deserves some smack talk. The 3R isn't exactly an uncommon model for them.

Take a look at what the T grips go for on ebay, for an item that costs between $30-$40 and that is still in production. The company has had a deservedly terrible reputation for some time (though not for the finished products of course, I like the t grips that I have) and I truly wonder how long their business will continue in its current form, and I hope that if they stop their production they can transfer the business to a more competent outfit.