Quote:
Originally Posted by TRICH009
Key facts. Repeated to show my understanding of the situation.
You purchased a M&P 2.0 less than a year ago.
Have less than 100 rounds through the gun.
Round cycled but did not fire.
Round would not easily eject.
The range guide managed to get the round out.
However, after inspecting the gun, the case of the gun was cracked. (Describe location).
Sent the gun back to S&W.
S&W claimed the cracking problem was caused by the ammo and would not honor the warranty.
Seems odd, since you were shooting CCI Blazzer 115 gr, 9mm ammo.
No reloads or hot loads.
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Facts from previous post. Did I mis-understand anything?
Call CS again
Speak with different CS representative. Do not rely upon email for this case.
Be polite , patient and firm. Describe the frame damage for this new CS rep.
Ask to talk with the CS manager too.
Have the receipt handy.
My question:
Did you register warranty info on line?
My understanding
I see that S&W inspected the gun but judged the cause to be ammo.
Point out to the CS rep that you used CCI blazer 115 gr factory ammo. Same box was good in your wife's gun same session.
Find out why tgey deyerminedvammo as tge cause.
Prior to the call.
Contact CCI too.
Do you still have the ammo box ( for the lot number.)?
Possibly CCI may want the ammo to inspect the ammo and know lot number if known.
If really an ammo problem possibly CCI would help out.
S&W CS
If not an ammo problem then escalate to the manager. By phone not email.
I would contact S&W again. The first CS warranty response may be wrong.
Hope this helps.
Best wishes.