I had the same experience about 6 months ago. I called Federal and only got to leave a message. In the message I explaned everything and that evening, yes evening, got a call from a nice lady at Federal and she asked how many boxes I had, I had two and told her so. She asked if I could safely get rid of the two boxes and she would replace them. I said I could and thanked her. A few days later I recieved a package from Federal that contained 4 boxes. GREAT service from Federal.