I have a 4" M686 No Dash that was sent back for the M/Firing Pin/Bushing recall..
They mailed me the shipping label within four days of talking to them on the phone..
I mailed the handgun on September 10th & got a confirmation letter back on Sept 20th stateing it was recieved & gave me thier Work Order Number & Possible turn around time of 2-3 weeks..
I Called them on October 20th, 40 days after mailing it off, & was told the Gun recieved the recall & was shipped upstairs to the "Charge" Area?? I told the rep that I had no conversation with anyone there & wasn't going to pay for anything they had done to my revolver.. He couldn't tell me WHY or WHAT?? It realy freaked me out too..
It's now October 27th way more than 2-3 weeks, 47 days = 6 1/2 weeks & I haven't heard anything or recieved anything Via Fedex, UPS, USPS etc..
If I would have known they were gonna take so long I wouldn't have sent it..
BUT I can't change that..
I've always had good customer service with S&W Before.
This was the first time I ever sent a Gun to them & Hopefully will be the last..
I can tell you that my revolvers barrel was overtightened originaly & the sight were replaced with Milletts rear & it also had some endshake..
MAYBE?? they took it apon themselves to repair those problems but I wouldn't know as the rep couldn't tell me & haven't heard from them yet except for the letter of receival..
I'm pretty bumbed out over the deal so far..
I can't tell you for sure till i get it back..
S&W WERE'S MY 686?? 
Gary/Hk