Hello all,
Bought a new T/C Venture Predator in .22-250 end of last September. Had to send the rifle in for repair as wasn't getting sub moa accuracy and had excessive fouling issues when loads weren't even going that fast. Anyhow told me as I kept calling to check on it its a 6 week turnaround. Well its been well past that as of the middle of Nov.
End of Dec said finally was being evaluated in the Performance Center. Are you kidding me takes two and a half months to finally get something evaluated? Anyhow called again been about week or two since that and they said it had to have the frame replaced and needed an FFL. I gave them that info yesterday. They had tried to call me previously this week or end of last but my number was outdated. That's my bad but would make no difference on the time only a few days if anything.
I call them back today since they said they'd call me to just make sure on everything. Now the rep tells me they are waiting on receivers. Are you serious? Just barely made the evaluation of what needed done and got to wait on them to get parts??? Rep yesterday made it sound like it was ready to go and just needed the FFL info.
She said she'd look into it again and call me tomorrow(which they haven't after getting my new number) I sure hope don't have to wait on receivers and she misinterpreted. If so i'm going to tell them I just want them to send me a new rifle and communicate my frustrations without being rude or intense, to also offer some other compensation for the trouble.
Anyone else had bad luck with a repair through Smith and T/C?