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10-03-2017, 11:26 PM
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Absent Comrade
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Join Date: Feb 2013
Location: Louisville, KY, USA
Posts: 19,336
Likes: 53,737
Liked 38,387 Times in 11,802 Posts
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I'm impressed.
I sent a pistol bought through Bud's back to Ruger. It had a mechanical problem I didn't discover till I had taken the gun home.
It was picked up by UPS on 09/27, at Ruger's expense.
Today I got an e-mail from UPS. The pistol will be back on 10/05, two days from now.
As long as the box doesn't contain a pile of parts and a note saying "Sorry, you're hosed", I'm well pleased with the speed.
Someone here told me Ruger is quick, but that's fast.
Now to see the resolution.
__________________
Oh well, what the hell.
Last edited by shouldazagged; 10-03-2017 at 11:28 PM.
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10-04-2017, 02:15 AM
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Member
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Join Date: Mar 2010
Location: Seaside, Oregon
Posts: 6,336
Likes: 25,040
Liked 12,586 Times in 3,792 Posts
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Gotta love that!
Many years ago I took apart a trigger assembly for a 10-22, and couldn't reassemble it. I sent it to Ruger, and they sent me a new one!
I don't think I've ever heard a bad customer service story concerning Ruger.
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10-04-2017, 03:54 AM
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Member
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Join Date: Apr 2006
Posts: 17,800
Likes: 7,843
Liked 25,705 Times in 8,685 Posts
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I am not a Ruger owner but from my 50 years in this hobby I do know Ruger is a solid Company with excellent Customer Service. I have many friends and shooting club associates that sing Ruger's praises and do hear them.
Even though I don't own any Rugers I have watched them (over the years) place adds in the Gun Rags when there was a recall or issue with one of their products , and make it right - quickly. I can definitely see why owners like their CS policy's.
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10-04-2017, 07:40 AM
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SWCA Member
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Join Date: Jan 2013
Location: S/W Indiana
Posts: 1,500
Likes: 1,923
Liked 2,458 Times in 876 Posts
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Ruger C S
I bought a Ruger GP 100 44 spl from Bud's last February, it had an incorrectly installed front sight. I obtained a RMA# from Ruger, shipped it on a Friday, two weeks later on a Friday I received the revolver back, rebarreled and good to go.
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10-04-2017, 02:33 PM
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Absent Comrade
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Join Date: Feb 2013
Location: Louisville, KY, USA
Posts: 19,336
Likes: 53,737
Liked 38,387 Times in 11,802 Posts
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That kind of customer service is a splendid rarity today. Hats off to the good guys!
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Oh well, what the hell.
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10-04-2017, 03:45 PM
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Member
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Join Date: Jun 2015
Location: North Texas
Posts: 3,983
Likes: 8,228
Liked 10,579 Times in 2,986 Posts
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I have a 40+ year-old Ruger Standard that developed FTE problems due to a loose ejector. They took it back, fixed the ejector, and installed a new extractor for good measure, all for no charge. Turnaround time was a little over a week, which included a factory holiday. Amazing customer service! It makes me want to buy a another Ruger. Now, if they would only make a gun I actually want to buy...
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What, me worry?
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