Quote:
Originally Posted by Old_Cop
My Python has been back at Colt for five plus weeks now. The above video is the first word from the front.
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Same here. Have you heard anything back on yours? I tried calling a few days ago at about 2:30 Connecticut time. There answering machine said they were shut down for the rest of the business day so they could answer calls already in line. That was pretty crazy.
Heck I don't even know if my gun was delivered to them and every time I call I'm on h9ld for 30 minutes plus and just give up. I'm surely to be attacked right now by all the Pony fanboys and apologist here, but that isn't too good a customer service if you ask me.
I can be on the phone with a real human in only a couple of minutes with an outfit like Sturm & Ruger's, and they've never had a gun back for more than a week and a half. Even some really small payers like Charter Arms have stellar customer service in my experience.
Seems across the board, Colt offers minimal end user customer service to its buyers. Horror stories abound. I truly and honestly do not desire to own another Colt firearm after this experience. They simply lack the capacity and integrity to take care of there customers in a timely and informed fashion if there product is flawed, as my new Python certainly was.
Probably going to sell my Python once it gets back because of all of this and go back to my GP100 or Blackhawk. Both those guns aren't as pretty, but have a decades long track record of durability and phenomenal support from Ruger if things go south, which isn't likely.
I bit on the new Python as soon as it came out. An impuse buy and I just "had" to have one of the first ones. Buyers remorse.