Smith & Wesson Forum

Go Back   Smith & Wesson Forum > >

Notices

Firearms & Knives - Other Brands Post Your Non-S&W Gun, Knife, and Blade Topics Here


Reply
 
Thread Tools Display Modes
  #1  
Old 02-10-2020, 05:59 PM
rwsmith's Avatar
rwsmith rwsmith is online now
Member
Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service....  
Join Date: Dec 2012
Location: (outside) Charleston, SC
Posts: 27,427
Likes: 34,298
Liked 24,612 Times in 11,842 Posts
Default Kel Tec customer service....

Sent in my old second hand P-11 week before. Got it back today. All fixed. No charge.

NOTE: Keltec sent out a notice that they will no longer be supporting P-11s and some older guns, but they do have parts at this time and will continue as long as they hold out.
__________________
"He was kinda funny lookin'"
Reply With Quote
The Following 3 Users Like Post:
  #2  
Old 02-10-2020, 10:04 PM
LVSteve's Avatar
LVSteve LVSteve is offline
Member
 
Join Date: Feb 2005
Location: Lost Wages, NV
Posts: 11,259
Likes: 10,840
Liked 13,054 Times in 5,130 Posts
Default

Succeeded by the SCCY CPX-2.
__________________
Release the Kraken
Reply With Quote
The Following User Likes This Post:
  #3  
Old 02-11-2020, 11:11 PM
Racer X Racer X is offline
Member
Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service....  
Join Date: Aug 2009
Location: Seattle
Posts: 1,052
Likes: 156
Liked 646 Times in 322 Posts
Default

so much for a lifetime warranty
Reply With Quote
The Following User Likes This Post:
  #4  
Old 02-11-2020, 11:22 PM
Ozark Marine Ozark Marine is offline
US Veteran
Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service....  
Join Date: Oct 2014
Location: SW Missouri
Posts: 2,259
Likes: 13,105
Liked 4,841 Times in 1,535 Posts
Default

Kel-Tec's lifetime warranty is the same as S&W's.
When the replacement parts run out, so does the lifetime warranty.
Reply With Quote
The Following 3 Users Like Post:
  #5  
Old 02-12-2020, 03:53 AM
Racer X Racer X is offline
Member
Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service....  
Join Date: Aug 2009
Location: Seattle
Posts: 1,052
Likes: 156
Liked 646 Times in 322 Posts
Default

For a US automobile, the manufacturer is required by law to have replacement parts available for 10 years after manufacture date.

Too bad all manufacturers aren't required to.
Reply With Quote
  #6  
Old 02-12-2020, 04:13 AM
hkcavalier's Avatar
hkcavalier hkcavalier is offline
US Veteran
Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service....  
Join Date: Feb 2012
Location: Eastern WA
Posts: 2,157
Likes: 923
Liked 3,841 Times in 1,136 Posts
Default

I've always had good experiences with Kel-Tec's CS. With that said, if you want heirloom guns that your great-grandkids will be enjoying in 2085, they are probably not the top choice.
__________________
Psalm 27:2
Reply With Quote
The Following 2 Users Like Post:
  #7  
Old 02-12-2020, 04:28 AM
Racer X Racer X is offline
Member
Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service....  
Join Date: Aug 2009
Location: Seattle
Posts: 1,052
Likes: 156
Liked 646 Times in 322 Posts
Default

I can still get parts for my great great grandfathers 1858 Remington, and my grandfathers 1911 Colt. Just saying.
Reply With Quote
  #8  
Old 02-12-2020, 05:44 AM
moosedog moosedog is offline
Member
Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service....  
Join Date: Feb 2003
Location: Michigan
Posts: 5,972
Likes: 5,219
Liked 7,717 Times in 2,023 Posts
Default

The way the gun market is evolving a manufacturer would need a warehouse for all the parts to service all guns for a life time so I can see their side of it but calling it a life time warranty is misleading.
Reply With Quote
The Following User Likes This Post:
  #9  
Old 02-12-2020, 06:52 AM
Nomadmax Nomadmax is offline
Member
Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service....  
Join Date: Jan 2020
Location: SW Ohio
Posts: 48
Likes: 123
Liked 106 Times in 34 Posts
Default

Quote:
Originally Posted by Racer X View Post
For a US automobile, the manufacturer is required by law to have replacement parts available for 10 years after manufacture date.

Too bad all manufacturers aren't required to.
This isn't correct. The law provides that spare parts be made available during warranty period. So that usually means three years after the last model is sold (provided the warranty is three years).

Last edited by Nomadmax; 02-12-2020 at 06:53 AM.
Reply With Quote
The Following User Likes This Post:
  #10  
Old 02-12-2020, 10:04 AM
Burley Burley is online now
Member
 
Join Date: Jul 2009
Posts: 154
Likes: 31
Liked 105 Times in 43 Posts
Default

HAha, I have a Davidson's Kel Tec that is a pile.

Called and Davidson won't touch it. So much for they're lifetime fix or replace warranty, too.
Reply With Quote
  #11  
Old 02-12-2020, 01:46 PM
LVSteve's Avatar
LVSteve LVSteve is offline
Member
 
Join Date: Feb 2005
Location: Lost Wages, NV
Posts: 11,259
Likes: 10,840
Liked 13,054 Times in 5,130 Posts
Default

Quote:
Originally Posted by Burley View Post
HAha, I have a Davidson's Kel Tec that is a pile.

Called and Davidson won't touch it. So much for they're lifetime fix or replace warranty, too.
Small print will bite you in the butt every time.
__________________
Release the Kraken
Reply With Quote
  #12  
Old 02-12-2020, 02:09 PM
roo_ster roo_ster is offline
Member
Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service....  
Join Date: Aug 2013
Posts: 170
Likes: 23
Liked 120 Times in 68 Posts
Default

The one time I sent my P-40 to Kel-tec it came back promptly, 100% fixed and they polished the chamber without being asked.

So, good experience.

I do think I might sell my P-40 off, though. There are some folks out there who want a 9/10 shot .40S&W in a super light package. It has been a good gun.
Reply With Quote
The Following User Likes This Post:
  #13  
Old 02-12-2020, 02:10 PM
ISCS Yoda's Avatar
ISCS Yoda ISCS Yoda is offline
US Veteran
Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service....  
Join Date: Feb 2013
Location: Dallas, Texas
Posts: 5,565
Likes: 1,330
Liked 6,835 Times in 2,660 Posts
Default

Kel-Tec.................hmmmmmmmmm..........
__________________
Come and take it!!
Reply With Quote
  #14  
Old 02-12-2020, 02:22 PM
schutzen-jager's Avatar
schutzen-jager schutzen-jager is offline
Member
Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service....  
Join Date: Jan 2014
Location: peoples republic of New J
Posts: 257
Likes: 128
Liked 332 Times in 139 Posts
Default

Quote:
Originally Posted by Racer X View Post
For a US automobile, the manufacturer is required by law to have replacement parts available for 10 years after manufacture date.

Too bad all manufacturers aren't required to.
last I checked law pertaining to auto manufacturers was 3 years + that only applied to emission + drivability components - can you give a source for the 10 year regulation ? -
Reply With Quote
The Following 3 Users Like Post:
  #15  
Old 02-12-2020, 05:08 PM
daglockman's Avatar
daglockman daglockman is offline
Member
Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service....  
Join Date: Jul 2017
Location: Aurora, Colorado
Posts: 254
Likes: 377
Liked 293 Times in 142 Posts
Default

Glad you had a good experience OP. I have yet to have a kel tec that I needed warranty service on. Good blasters, especially for the $$. Taurus has a bad warranty. I would suspect that crosses over into the Rossi world these days also. I bought a Taurus Raging Judge Magnum just for the fun factor and I'm having issues with it. Sent it back on my nickle, and they received it at their service department on November 6th 2019, and they are still sitting on it waiting to fix it. when I inquire about it, all they respond is it's in the repair process. You want to see bad warranty service, buy a Taurus and try to get it fixed when ( not if) it has a issue. As was stated before, live and learn. Wish mine wasn't on $900 gun though.
__________________
Proverbs 21:2

Last edited by daglockman; 02-12-2020 at 05:09 PM.
Reply With Quote
  #16  
Old 02-12-2020, 09:58 PM
ladder13 ladder13 is offline
Member
Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service....  
Join Date: Jul 2005
Location: NC
Posts: 21,794
Likes: 29,424
Liked 26,523 Times in 9,560 Posts
Default

Yeah, we need the gov’t telling manufacturers how many years to keep parts on hand. OK.
__________________
In memory of Labworm
Reply With Quote
The Following User Likes This Post:
  #17  
Old 02-14-2020, 08:51 AM
schutzen-jager's Avatar
schutzen-jager schutzen-jager is offline
Member
Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service....  
Join Date: Jan 2014
Location: peoples republic of New J
Posts: 257
Likes: 128
Liked 332 Times in 139 Posts
Default FYI auto parts availability

I checked yesterday with FTC about auto parts availability - there is no 3 or 10 year federal regulations - the law is that parts for emission + safety must be available only while vehicle is under manufacturers warranty - the parts can be available from any new source [ not necessarily the vehicle manufacturer ] - trim + accessories are not covered by this law -
Reply With Quote
  #18  
Old 02-14-2020, 01:07 PM
681ismyfavorite's Avatar
681ismyfavorite 681ismyfavorite is offline
Member
Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service.... Kel Tec customer service....  
Join Date: Dec 2004
Location: near Auburn Alabama
Posts: 948
Likes: 233
Liked 312 Times in 168 Posts
Default

I just got a P32, I hope KT doesn't drop that line.
__________________
I'm only allowed 30 characters
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
S&W Customer Service Ozark Marine Smith & Wesson Semi-Auto Pistols 11 03-22-2018 06:30 PM
Great Service From S&W Customer Service texagun S&W Revolvers: 1980 to the Present 10 05-22-2013 05:24 PM
S&W customer service walnutred The Lounge 19 03-14-2012 03:54 PM
S&W Customer Service rbert0005 The Lounge 5 08-25-2011 01:56 AM

Powered by vBadvanced CMPS v3.2.3
smith-wessonforum.com tested by Norton Internet Security smith-wessonforum.com tested by McAfee Internet Security

All times are GMT -4. The time now is 02:02 PM.


Search Engine Optimisation provided by DragonByte SEO v2.0.42 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
S-W Forum, LLC 2000-2020
Smith-WessonForum.com is not affiliated with Smith & Wesson Holding Corporation (NASDAQ Global Select: SWHC)