I received my Standard Mfg. SSA today, and I'm very disappointed. There is a burr on the inside of the frame and when I turned the cylinder it put a line on the cylinder. I sent them a Email with pictures I hope they will make it right. I waited 4 weeks for this gun to ship.

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I never saw a clearer case of a factory mistake and am sure they’ll fix it up for you. The burr itself is the evidence. If I were you I would not want a new gun. Yours has the best case coloring I’ve seen yet on these guns others posted at Colt Forum. And theirs were real good. that’s a hellva burr! Seems like a cleaned up cylinder or a new one and burr removed. How long is the barrel?

Bummer. They make beautiful guns. Please let us know how they respond.

It's 5.5 in.

I see a lot of griping and complaining on here about alleged flaws in guns that one needs a microscope to both find and see. Yours is probably the most legitimate complaint I have seen in my time on this forum. I think it is magnified by the fact that your gun is so magnificent otherwise.

I will be amazed if they don’t fall all over themselves to fix this.

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Possum—The other white meat!

I was told today that Standard has suspended production of their SAA"s. This is a very reliable source.

Not sure how that even left the factory. I’m sure they’ll make it right. Other than that, it’s a magnificent revolver.

OP, as an owner of one myself, I’m curious if there is an update. Thanks

That would piss me right off. Mine has a very slight burr on the back of the frame by the top of the hammer. Can't really see it, but can feel it. It's as if the cutter stopped just moment too soon. It doesnt cause any scraping, but I wasn't happy about it given what I paid for a perfect SAA. Not a big deal though on mine. I emailed them and got no response. They were very responsive to emails when I had questions about buying the gun.

What SN is your gun if you're willing the share? Mine is 1135.

I received a rude email from the final inspector telling me that the gun was in perfect condition when it left the factory but if I wanted to send it back he would look at it at no charge. They do not pay for return shipping.
I had to pay $85.00 to ship UPS next day air. They received it today.

Can't like that post.

Very interested in your results. Thanks for the update

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Hue 68 noli me tangere

Mine is 1147

I have #1148. I got that card with mine saying the gun left the factory in perfect condition. I have a small issue with one grip but it’s small and not worth sending it back. I also noticed on their website the banner across the top reads something like no return shipping labels and 30% restock fee.
I’m really surprised by their response and will check back in a few days.
Thanks for the update.

I think I would be asking for a check for $85 after Standard Manufacturing fixes the burr and refinishes the cylinder.

They have sold a lot of their single actions due to the positive reviews that new owners have posted on various gun forums. If they try and weasel out of this one it won't do much in the way of goodwill for the company.

Anytime anyone in a business transaction starts throwing about the word “perfect” with a product that came from the hands of man, or his machines, I get my hand over my wallet.

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Possum—The other white meat!

It could be worse, you could be dealing with Colt! (circa 1975) I knew a guy that sent an early production SAA in for minor work and a new nickel plating job. At a little over two years he got his gun back......and it had a big thumb print in the nickel !

Ivan

So I guess a card shipped with the gun stating it is "perfect" releases them from any responsibility? Must be your fault, cause the gun was perfect...

I am surprised at these shenanigans from this company, which is known for its high quality / high priced shotguns.

Please keep us informed with the eventual outcome. At the very least it should be made right, and your shipping cost refunded, along with an apology. I have recommended this maker in the past to several people looking for a new high quality SAA, based on what I have read on the internet. That may change.

Larry

This is the reply I got today, " After very close inspection there is no rough spot in the frame or where the screw is. We looked at it with a stereoscope. Regarding the scratch I checked archive photos there was no scratch when I put it in the box I am the last person to touch the gun.

Regardless I fixed it for you and I wont charge you for shipping even though I should. It's being shipped today". So I guess I spent $1,895.00
for a gun and put a scratch around the entire cylinder so I could pay to send it back. I will not spent any more of my money with them.

Thats about the sorriest b.s. i've ever heard. That guy needs to change jobs. I'm sure they're headed for bankruptcy with customer "service" like that. Guy basically called the O.P. a liar. Unbelievable.

Boy, what a nasty ***! At least they, and I use the term loosely, fixed it and refunded the shipping. I guess my concern would be what caused that turn line in the first place and will it happen again.

After I got my gun back, I’d send a letter to the president, along with your emails to this employee. I would also include this thread. Tell him, this is no way to treat a customer and this is the negative publicity that comes from it.
Thanks for keeping us updated.

I’m not sure of the name but it looks like the initials DM or BM. Is this the guy you are dealing with? We have three different guns here, none of which I would say were perfect.

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They are not going to refund my shipping, they are not going to charge me to ship back to me. I asked for the presidents contact information, but did not receive it. They have a Facebook account after I receive the gun back I will leave a negative review on there.

His name is Louis Frutuoso. They are a privately held company and you already have the address. Hope this helps

The first email I receive was singed Rich no last name. He is the final inspector and who I sent the gun back to. I called and the lady who answered the phone said that I properly bruised his ego, is why his emails are so rude!

You would think they'd put the ser. no. on that little note. This thread plus disappointed Ruger revolver purchasers, including myself, is why I don't think I will ever order a new gun online ever again. I haven't heard any complaints about new S&Ws, other than the lock. I suppose I'll spend the extra few bucks and buy from a store, where I can touch it with my eyes & hands. They can't blame this on the Cootie Virus.

"No rough spot in the frame or where the screw is". On my USFA Colt clone. there has to be at least .012" clearance between the frame and cylinder (just eyeballed it). Even less clearance on the top strap. That's a mighty big burr. Did he fix the cause or the effect?
Or were these "magic grits" ( My Cousin Vinnie)

Colt...Bro.....Colt.

Dear Mr. Frutuoso,
My name is David Eno. I had heard a lot of wonderful things about your product so I bought a SA revolver SN# 1147 from your company on 6/6/2020 and could hardly wait for its arrival. I received it on 7/2/2020. When I got it home and worked the action, I saw a line around the cylinder. I removed the cylinder and could feel a rough spot on the frame. I took pictures and sent them to your customer service department, letting them know that when I rotated the cylinder, I saw the line, (I called it a scratch). I received what I would consider a very rude reply implying that I had damaged the gun. I sent it back, at my expense ($85.00), only to receive this very rude email:
{Dear Eno,
After very close inspection there is no rough spot in the frame or where the screw is. We looked at it with a stereoscope. Regarding the scratch I checked archive photos there was no scratch when I put it in the box. I am the last person to touch the gun.

Regardless I fixed it for you and I won’t charge you for shipping even though I should. It's being shipped today.}

I did not put the line on the cylinder, in fact I would like someone to tell me how I could have put the line on the cylinder.

To quote Sam Walton “The customer can fire anyone including the President of the Company simply by spending his money elsewhere!”
Insulting your customers or implying that your customers lie is no way to keep them. I will not buy from your company again.

Seems to me that the cylinder was never rotated at the factory otherwise it would have had the damage when you received it. Or maybe they had already damaged one cylinder and instead of fixing the problem they put a new one in and sent it out. I would've tried my darndest to take macro pics of that burr before I sent it back. I would be scared to death of even thinking about rotating that cylinder now.

They have lost me as a potential customer, I'll just be happy with my Uberti Flattop Target. The only thing that was wrong with it was dried grease on the ejector rod housing. A little gasoline fixed that.

Yea, I have 4 Uberti's I should of just been happy with them.

David—I admire you tremendously for not putting up with this and how you are handling. The smart-aleck comment “ I won’t charge you for shipping even though I should” would have ripped it with me. I believe after that, I would have told them to keep the gun and send me my money back.

I would not back off of this until you get in contact with the boss. It may do no good, generally attitudes trickle down from the top, but he owes you an apology.

Any of us can make a mistake, but continuing to compound it with insulting comments is inexcusable. The best advice I ever heard was from Coach Holtz—“when you get in a hole, stop digging.” They need to stop digging.

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Possum—The other white meat!

You have to see the message that comes up on their website about how busy they are and please don’t call or email to check on the status of your order. That part is OK, here’s the part that gets me, it ends with, “We are a gun manufacturer and not Amazon Prime”. Come on Standard, is that really necessary.

Very disappointing! To those that have their guns, keep them NIB if you can. When they are out of business you’ll be able to double your investment just like USFA’s.

Was considering one in 44 Special but I think I’ll pass now.

Dan

I wonder, did you received your SA directly from Standard Mfg or via a LGS. Many a SA has been twirled and dropped by wannabe cowboys behind the counter.

Deno56, good letter to Mr. Frutuoso but if I had written it, I would have suggested to him that he have a little closed door session with inspector Rich and explain the finer points of customer service and diplomacy.
It appears that around 1150 or so of the Standard Mfg. Co. single actions have been shipped and this is the first one that I have read anyone complain about on any of the gun forums. I would not be deterred from buying one unless I start to see more anecdotes like this example.

Perhaps Rich, like many people today is stressed out and cranky due to the current situation in our country. Not an excuse of course and an apology from him would be in order. A little righteous indignation on your part is justified but you might have given the boss a chance to smack his rude employee around a little and (hopefully) refund your shipping cost before telling him that he has lost you as a customer.

Let us know if he sees the light....

I've seen the light. The color case hardened 1911 that was on my buying plan is scratched off. Maybe I'll buy a third S&W 1911 in used condition.

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S&WHF 366

I ordered directly from Standard MFG.

I was considering buying one, not anymore. Unless their CS attitude improves a lot they'll be history in a couple of years.

What's really sad is the opportunity the company missed.
They fixed the scratch, so that's done.
Imagine if he said:
"We were unable to ascertain the cause of the scratch. However, your gun has been repaired at our cost. We are sorry for your inconvenience and trust that our efforts to correct the problem will meet with your satisfaction. We hope to have the pleasure of serving you again in the future."

That's how you build loyal customers, especially if you are sincere.

Jim

Got it back today, it looks great to bad I had to go through all the BS. The rough spots in the frame have been reworked and is smooth. Trigger pull is averaging 2LBS.

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Glad you got it back and it's looking good. After hearing of your experience I'll just hold with my original Vaquero.

I have a pair of used 5.5" Vaqueros that I picked up separately in the late 90's. They have the fake case colors, but with me using them for around 20 years for cowboy action shooting the worst looking feature is the aluminum ejector rod housings being "White" at the edges. I think I have $169 & 5.5% tax each in them and each has around 15,000 rounds through them! The case color is not as bright but is still very good looking! (BTW: real Colt's need serious rebuilding at 8 to 10 thousand rounds, clones need it much sooner!)

I know it's not the same, but I didn't cry when the first scratch was done!

My second/back up pair are 4" Polished Stainless. You have to drag them down a gravel road to get them to show scratches! I bought these as a used pair 10 years ago for $800. I had outfitted 3 sons and my self for a 3 day shoot, and the Italian guns broke. One the night before during live ammo practice (and I still had a spare!!) the second went out on the first stage. I had shot already, let the boys (25 to 30 years old) use mine while I talked a vender out of the Used Stainless. I really didn't want that ham fisted crew using my tuned pair!

These stainless guns are what I use when shooting Black Powder Cartridges, they have been great!

As I was walking back to the boys with the new to me stainless Vaqueros, my wife turned to my daughter and said, "There goes my new dishwasher!" She got a top of the line Maytag, about 2 months after she thought she was getting it. At least it was stainless too!

Ivan

Better to spend the money on a nice second gen Colt.
Bet you any amount of money, it will be worth a lot more
in 10 years.

Glad you are satisfied now, looking at the pictures I would be!
Happy shooting! Maybe get a naysayer or two! 😉

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Wherever my mind isn't
Jim

I'm still not buying the 1911.

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S&WHF 366

They will not see any more of my money.

I will not consider ordering a revolver from them now.

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Kevin in Oregon

I’m glad it’s over with except your $85 shipping cost. Not to rehash it, but there’s nothing in the world I can think of for someone to accidentally make a burr in that spot to make that cylinder scratch except removing the cylinder, putting the gun in a vice, then banging on the inside of the frame intentionally with a hammer and chisel. That said, it’s a beautiful gun.

Just found this thread today. Glad everything was fixed. Also picked up my nickel 44-40 #1145 today and after reading this thread, checked it over thoroughly and all is well. Have a .45 #8xx from last year...no problems.
Curious to hear company reply though.

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