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Old 02-19-2021, 06:19 PM
Willyboy Willyboy is offline
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I had the plunger tube come loose on a DW 1911 Vigil Commander after
about 350 rounds, so the LGS sent it in to the factory under warranty.
Three weeks later the pistol was back. I was expecting an 8 week turnaround, so I am pretty happy with 3 weeks. I will be even happier if
the repair was done correctly and I have no more issues. Willyboy
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Old 02-19-2021, 06:29 PM
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I had a 715 revolver I bought second hand that had damaged rifling in the barrel. When I emailed them about a replacement they responded right away and had it in stock and ready to ship. I was actually quite surprised how easy it was
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Old 02-19-2021, 06:35 PM
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I also had a great customer service experience with CZ about 10 years ago. Needed something fixed on the P01. Called and spoke with live and knowledgeable person who was also a member of CZ's shooting team. Question answered. Pistol shipped out on CZ's dime and returned quickly. It's one of my favorite pistols. Wish that CZ made revolvers...Well, it sort of does now. Glad CZ bought Colt.
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Old 02-19-2021, 07:46 PM
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My opinion is based purely on anecdotal evidence and I freely admit that.

But considering what Iíve read across multiple forums, experienced first hand, and experienced via close friends and many shared range days and tens of thousands of rounds down range through many hundreds of different handguns...

It is my opinion that simple process of elimination must leave -ONE- current gun maker in the #1 slot for quality across their entire production line, with regards to volume gun makers. (Meaning I donít count Wilson Combat or Freedom Arms or any maker of similar size.)

I believe that number 1 slot is occupied by CZ-USA and at the same time, I donít believe that one particular ampersand-wearing brand could crack the top five.

Iíve also seen many accounts of an earlier generation of S&W fans who believe that the Bangor Punta era of S&W was itís worst ever, and from my view, we are seeing S&Wís worst quality right now.
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Old 02-19-2021, 07:54 PM
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Dan Wesson customer service? In a word EXCELLENT. That’s been my experience.
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Old 02-19-2021, 07:58 PM
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Further reason that I have no doubt Colt is in good hands...
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