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10-21-2018, 06:55 PM
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SWCA Member Absent Comrade
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Join Date: Jan 2014
Location: Oregon
Posts: 12,834
Likes: 10,103
Liked 27,996 Times in 8,452 Posts
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Recurring renewal?
So I just got the renewal e-mail reminder, and did.
In the e-mail it mentions "if you have selected a recurring subscription", and at the bottom of the forum renewal page one finds the sentence "Validity periods marked * indicate that purchasing this donation is recurring, this means after the period is complete it will automatically be renewed."
I'd like that. However, I failed to discover any way to select that option. I remember the same puzzle last year, when I didn't follow up. But now I want to know whether I'm missing something obvious.
Thanks!
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10-22-2018, 04:38 AM
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Moderator
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Join Date: Nov 2015
Location: SE Michigan
Posts: 18,600
Likes: 8,408
Liked 17,203 Times in 5,637 Posts
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You aren't missing anything. The system doesn't allow for automatic renewal. It may have something to do with PayPal, but I'm not sure.
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So many S&W's, so few funds!!
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10-22-2018, 07:29 AM
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Administrator
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Join Date: Mar 2005
Posts: 27,023
Likes: 8,998
Liked 48,768 Times in 9,262 Posts
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We quit doing recurring subscriptions in 2012.
Many who had them would get the notice 3 days before the renewal and renew manually. 3 days later, the auto renewal would occur, so they were paying twice. I always issued refunds, but it killed a lot of time and caused lots of confusion.
If I could remove that wording about recurring subscriptions, I would, but it is embedded very deep in the software.
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Regards,
Lee Jarrett
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10-22-2018, 11:00 AM
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SWCA Member Absent Comrade
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Join Date: Jan 2014
Location: Oregon
Posts: 12,834
Likes: 10,103
Liked 27,996 Times in 8,452 Posts
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Ah, I see. Thanks!
Might consider simply adding a non-refundable multi-year renewal option, which wouldn’t affect paypal either. Over at the Colt Forum one can choose to buy a renewal for one or three years.
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10-23-2018, 09:52 PM
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Member
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Join Date: Jun 2014
Location: Hollywood
Posts: 10,722
Likes: 16,624
Liked 25,677 Times in 7,911 Posts
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Timely. Made me look.
Saw where I was about to be scrubbed in a week.
Y'all are stuck with me for another year....
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