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Old 04-26-2011, 06:47 PM
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dont know if this is the place to put this but i sent s&w a e-mail asking where i could get another magazine for my new m&p c,they sent me a reply back saying allow 4 weeks for deleivery ,no charge.that's totally unheard of this day and time.I was totally suprised and must say my first impression of there customer service was totally a five star experience.thank you and keep up the good work.
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Old 04-26-2011, 06:51 PM
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dont know if this is the place to put this but i sent s&w a e-mail asking where i could get another magazine for my new m&p c,they sent me a reply back saying allow 4 weeks for deleivery ,no charge.that's totally unheard of this day and time.I was totally suprised and must say my first impression of there customer service was totally a five star experience.thank you and keep up the good work.
Wow...

I have been waiting since October of last year for my rebate magazines and I still don't have them! I have called Customer Service several times, and there is always a reason for the delay (equipment problems, supply issues, etc.)

Did you have a problem with an existing magazine, and they are sending you a replacement, or did you just ask for an additional magazine?
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Old 04-26-2011, 07:37 PM
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I hope I don't have to wait that long for the two magazines I ordered last week for the SD9.
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Old 04-27-2011, 09:16 PM
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Last night I found a e-mail address for one of the senior officers of S&W on their corporate website, and I sent an e-mail outlining my issue. I wasn't really expecting a direct response, but maybe eventually I'd hear from someone. Well, today I got an e-mail from the officer, apologizing for my experience and saying that my magazines had been shipped today!

It's too bad it wasn't handled sooner, but I am impressed that the officer took the time to check personally and respond personally.
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Old 04-28-2011, 04:01 PM
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I received the rebate magazines today (they were sent via FedEx overnight) and they included two extra magazines! So it all turned out well.
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Old 04-28-2011, 07:35 PM
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I received my two magazines today, then I went to check the balance on the credit card I used when ordering and noticed that S&W cleared the charge. So I got two magazines for free, I was like wow, with customer service like that I will definitely be willing to pay a little more for another Smith in the future.
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Old 04-28-2011, 10:24 PM
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I received my two magazines today, then I went to check the balance on the credit card I used when ordering and noticed that S&W cleared the charge. So I got two magazines for free, I was like wow, with customer service like that I will definitely be willing to pay a little more for another Smith in the future.
It's probably just an error, and they'll charge you double to make up for it!
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Old 04-29-2011, 06:30 AM
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It's probably just an error, and they'll charge you double to make up for it!
Well scratch my last on the free magazines, checked my balance this morning and the charge was back. Threw me there, they submitted the charge, and reflected in the balance. Then it wasn't there, now it's back. Oh well, should've known you don't get something for nothing.
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Old 04-29-2011, 06:51 AM
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Well scratch my last on the free magazines, checked my balance this morning and the charge was back. Threw me there, they submitted the charge, and reflected in the balance. Then it wasn't there, now it's back. Oh well, should've known you don't get something for nothing.
You shoulda bought an M&P.....
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Old 04-29-2011, 09:02 PM
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The SD fit me much better, I looked at and handled the M&P and the XD.
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