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Old 08-29-2011, 05:00 PM
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I mailed a 27-2 to S&W, it arrived Monday, August 15. I sent a vintage white outline rear sight kit, that I purchased from a forum member, for them to install, along with a request for a red ramp insert to also be installed. I received the gun back today, and the work is perfect. Plus, when they received it, they had been closed down for a week and had catch up work waiting for them. Exactly 14 days from receipt by S&W, to FedEx knocking on my door. I am very satisfied with the work as well as the time that it took. I have seen some complaints posted, and I feel it my obligation to also take the time to give compliments! The 27 is a 3.5, photos will follow in the next few days. Thank you, S&W, for a job well done! Also, last, but just as important, thank you Jon for excellent customer serivce.
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Old 08-29-2011, 05:13 PM
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I hear nothing but good about their service. It is rare for a big corporation to be so responsive to customer needs. It is also nice that they installed parts not purchased from them.
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