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Old 04-07-2012, 09:37 AM
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Ogandydancer Ogandydancer is offline
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Sending new laptop back to HP  for warranty work Sending new laptop back to HP  for warranty work Sending new laptop back to HP  for warranty work Sending new laptop back to HP  for warranty work Sending new laptop back to HP  for warranty work  
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Default Sending new laptop back to HP for warranty work

Couple of days ago the left mouse button sort-a broke. Still functions after a fashion but no click and no sharp return like normal.
Got with online chat with tech. and once he understood it was a mechanical problem and nothing to do with software he immediately realized it needed to go in for repair. He is sending me the packaging materials and free shipping informatin and it will be 2nd day coming and going and maybe a week for repair once they ge it. So will keep everyone posted on the outcome. It is supposed to be no cost to me since it is still under warranty.

Did find out something that I didn't realize thru my calling local shops; it seems the mouse buttons and touch pad are an intergal part of the motherboard and if it has to be replaced you have to replace the entire motherboard.
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Old 04-07-2012, 11:36 AM
TACC1 TACC1 is offline
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Good luck; hope you get it back soonest. TACC1
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Old 04-07-2012, 11:49 AM
gmiller0737 gmiller0737 is offline
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My MacBooks hard drive went out,went online to Apple support clicked the option to have them call Me,They called Me in 1/2 hour and quickly determined that the drive was bad set Me a appointment for that afternoon at our local Apple store,Walked in & the guy took it & said come back in a hour,Came back in a hour & it was ready to go with a new fully loaded drive,Cost 0 under warranty,From time it quit till I got it back fixed about 4 hours.
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