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Old 05-06-2012, 02:29 PM
BearBio BearBio is offline
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Default Walked out of Cabela's agin

Was in the Lacey, WA store and saw a baby Russian at a decent price. I thought it would go good with my Uberti for CAS shooting. Took a number and started The Wait. Got to a couple of numbers before me (which was a young boy of about 18 and his parents). Called the number and he started up when an older (middle aged) man pushed in front and and said "I have a quick question". The salesman looked at the boy and backed out his number to help the man. He took him to the computer, spent several minutes looking something up and then went into the backroom to get a pistol, brought it out and they started the paperwork. All this time, the kid and his parents are still waiting. They finally got waited on. In the meantime, several of us were grumbling about how they were treated. I got disgusted, gave my number to someone who was waiting and left. This is the second time I've left because of the poor customer service.

I know not to expect any genius' but still....Is this they way we want to introduce youngsters to the gun world?
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Old 05-06-2012, 02:38 PM
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Default Good for you

I would have walked as well, after speaking with someone.
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Old 05-06-2012, 02:46 PM
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In my opinion, the middle age customer and the Cabela's clerk are both jerks.
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Old 05-06-2012, 02:47 PM
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I would have walked as well, after speaking with someone.
tb
same here.
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Old 05-06-2012, 02:49 PM
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same here AFTER tootin my horn
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Old 05-06-2012, 03:01 PM
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Its tough to find decent customer service these days. On a different note about Cabelas, I have to wonder just how many guns get bought by Cabelas, and then never make it to the Library, but then get snatched up by the employees. Is this common? Anyone know if they have a limit on how many or % discount given. Oh well, must be a good perk for working there.
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Old 05-06-2012, 03:07 PM
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Um...you mean you have to take a number and wait to buy a firearm??!?!?!

I'm not going to shop anywhere I have to wait in line to buy a gun. Never had to before, and won't...ever.

If they have customers waiting in line to get checked out all the time, they haven't got enough employees or they've got a problem somewhere and business is walking out the door to their competitors.
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Old 05-06-2012, 03:20 PM
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I frequent smaller shops but I do stop and the Hammond In store on the way to Chicago
I have made some good purchases there and they have been very good to deal with

I blame the middle aged juvenile that bulled his way to the front
Yes the clerk could have managed it better
but if he had I will bet that jerk would be at a manager telling how rude the counter person was
he would be on some other forum (not here of course) twisting the story

The folks who work retail and dammed if they do dammed if they dont I do think we are fast to take a swat at them
Lets face it retail at 10 bucks an hour is tough
Hank
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Old 05-06-2012, 03:33 PM
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I would have loudly told him to take a number like the rest of us.
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Old 05-06-2012, 03:58 PM
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I would have loudly told him to take a number like the rest of us.
For some reason I believe he would have HAHA

Hank
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Old 05-06-2012, 04:16 PM
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Um...you mean you have to take a number and wait to buy a firearm??!?!?!

I'm not going to shop anywhere I have to wait in line to buy a gun. Never had to before, and won't...ever.
Vance's in Columbus is that way because there are so many people shopping at any given time. Day/night/weekday/weekend, it doesn't matter. They're the armorer for most of the LEO's in central Ohio and have some ridiculously good deals. I have taken a number and bought there a couple of times.

It is a pain whenever you "just have a quick question" but it is expected so that makes it go down easier. No way they would allow anyone to jump line as the OP stated. If you were on fire, they wouldn't pee on you to put out until your number was called!
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Old 05-06-2012, 04:35 PM
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In the city nearest me, the big box stores have all but driven out the independent gunstores. Not that we ever had that many, but if you want to buy you have a choice of two gunstores and Cabelas. That said, I have developed connections. Lately, they have made the purchase of a firearm require at least 6 people and a computer to complete. I have complained, but a person that buys too many guns does not figure into the scheme of things. In their view, normal gun buyers will never notice how inconvenient a purchase has become. After closing the deal. it can take up to 45 minutes to fill out the paperwork. Local gunstores take 10 minutes. Cabela's is a local business for us, but when the big box stores close there will be a big sucking sound. I try to buy from my favorite gun seller, but he has trouble getting guns into stock. He says the distributors are calling daily saying what they can offer him, but Cabelas and Bass Pro get whatever they need because of their sources and buying power.
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Old 05-06-2012, 08:33 PM
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Exclamation Go To Manager of Store!!!

All you had to do was go to the manager of the store and register a complaint with him or her. Tell them what happened and that you expect ACTION. The young man and his parents should have done the same thing. I managed a large store for years and would not tolerate this BS. The clerk would have been reprimanded immediately and an apology would have been made to the young man and his parents by the clerk or the clerk would be terminated from employment. Also a nice discount for the young man would be in order. As you can imagine, I did not have too much trouble with my employees. They KNEW what they were expected to do. The customer is No.1.Period.
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Old 05-06-2012, 08:57 PM
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pharman is "right on"......Please call the store manager and get a time that you can see him. He might want to have you pick out the store employee so he can take some action. Calling on the phone is easier I'm sure, but face to face is much better and you will be a little calmer also. The value of a face to face means his attention is 100% focused..
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Old 05-06-2012, 09:16 PM
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Quote:
Originally Posted by boatboy View Post
I blame the middle aged juvenile that bulled his way to the front

The folks who work retail and dammed if they do dammed if they dont I do think we are fast to take a swat at them
Lets face it retail at 10 bucks an hour is tough
Hank
I agree 100% Hank. As has been said, "If you aren't nice to the waitress, you're not a nice person." I've never worked retail but do go out of my way to be as nice to them as humanly possible. Dealing with the "unwashed public" is not easy!
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Old 05-06-2012, 09:32 PM
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Pass on Bass Pro, Cabelas and all of those same-a kinda overinflated pricing, big box stores. Hell will freeze over before I give those pirates a dime of my money. Those stores are everything that's wrong with gun sales today. No customer service and kept in business by classless bourgeois mall ninjas.

Sorry, you struck a nerve...lol. Props for walking out, it said something positive about you.

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Old 05-06-2012, 09:33 PM
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The Johnstown, PA Gander Mountain has really BAD customer service. Two customers in the store with at least ten employees in plain view. I go to the gun counter- with three guys manning it-one of which was the store General Manager. I am the ONLY customer in the entire gun dept, so I walk up and ask where the .22 ammo that is in their sale circular was located. Guy says "Did you look at the ammo aisle by any chance?". Yes, as a matter of fact I did! " Well, then I guess you are out of luck then." I point out that the sale just started. The manager then says "We never get any of the sale ammo as it is on back order everywhere. Great-why couldn't Mr. smart alack just say you don't have any?

Anyhow, I started browsing the used gun case. Found a Dan Wesson I wanted to see. I am still the ONLY customer in the department. I ask to see the gun and the Manager asks for my number. What number? I am the only person here WHY do I need a number, and where in hades do I get one. Manager points to a dispenser about 50 feet away. I walk over to get the number and the dang machine is empty. By this time all three guys are laughing hysterically. I storm back over to the counter and say " So, Larry, Curly and Moe, What the _____ was the purpose of sending me over to an empty number machine!" Oh we didn't know it was empty. By this time there were two more customers browsing. The manager is showing one of the the Dan Wesson I asked to see.. I turned around and went for the door, then remembered that my wife was shopping in the fishing and clothing departments. I find her and she has a pair of boots and some shirts to pay for. She asks why I'm bright red. Hey-let's just get your stuff and hit the road.

Go to the front register where there are three female employees. Wife sets her stuff down at the register. None of them come over. I yell "Hey-customer to check out!!" The women say they aren't cashiers and the cashier just took a "union break." BLEEP This. We are leaving. No the wife insists on getting the boots, so we have to wait ten more minutes before the register clerk comes back!

I went on Gander Mountain's website and filed a lengthy bad report on the store with times, and descriptions of the employees plus exactly when and how to contact me. Two days later, the stupid store General Manager starts calling my home phone during the day- when I'm at work. Then he would call my work phone in the evening- when I'm at home. I would call back and always get a "I'm sorry the manager is out at this time." I reported this **** to corporate too. Three months later I got a $10 gift card for "Having an unfortunate wait for service at our Johnstown, PA Galeria Plaza Location." I shredded the card.
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Old 05-06-2012, 09:42 PM
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Quote:
Originally Posted by blujax01 View Post
Vance's in Columbus is that way because there are so many people shopping at any given time. Day/night/weekday/weekend, it doesn't matter. They're the armorer for most of the LEO's in central Ohio and have some ridiculously good deals. I have taken a number and bought there a couple of times.

It is a pain whenever you "just have a quick question" but it is expected so that makes it go down easier. No way they would allow anyone to jump line as the OP stated. If you were on fire, they wouldn't pee on you to put out until your number was called!
I'll back up bluejax on Vance's. Great customer service and always a good selection of used guns at very reasonable prices. If you go in at peak shopping hours, you may have to wait 15-20 minutes to see a clerk, but not all the time. Last summer I popped in during a weekday afternoon and picked up a clean LEO trade-in 1076 for a lot less than what they were going for on GB The 5 minutes I had to wait for my number to be called was worth it.
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Old 05-06-2012, 09:47 PM
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say something
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Old 05-06-2012, 10:01 PM
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I always try to get there early, I had one gentleman do the same thing with an elderly couple trying to buy a wheelgun, and I said you need to take a number like the rest of us, I had the next number and the counterperson backed me up and the jerk walked off and then later came up to me and started being a mouth and I pointed to the Big Sign that said take a number, and then I offered to read it for him.Then he said something I wish not to a repeat and he stormed off, the only reason I go to Cabela's is that sometime there are real bargains on used guns, I do not think I would pay retail prices on their new stuff.
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Old 05-06-2012, 10:04 PM
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Quote:
Originally Posted by boatboy View Post
I frequent smaller shops but I do stop and the Hammond In store on the way to Chicago
I have made some good purchases there and they have been very good to deal with

I blame the middle aged juvenile that bulled his way to the front
Yes the clerk could have managed it better
but if he had I will bet that jerk would be at a manager telling how rude the counter person was
he would be on some other forum (not here of course) twisting the story

The folks who work retail and dammed if they do dammed if they dont I do think we are fast to take a swat at them
Lets face it retail at 10 bucks an hour is tough

Hank
T.H.I.S...
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Old 05-06-2012, 10:07 PM
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Default Could'nt have said it better.

Quote:
Originally Posted by StatesRightist View Post
Pass on Bass Pro, Cabelas and all of those same-a kinda overinflated pricing, big box stores. Hell will freeze over before I give those pirates a dime of my money. Those stores are everything that's wrong with gun sales today. No customer service and kept in business by classless bourgeois mall ninjas.

Sorry, you struck a nerve...lol. Props for walking out, it said something positive about you.
Same here my friend. When i have to pull a number to get
waited on i'll visit my BMV.
Never will i buy any kind of weapons or ammo from these
kind of stores.



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Old 05-07-2012, 01:37 AM
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Here in Louisiana I could go to Lafayette and into shooters and buy at their high prices, or academy and maybe a little better $$$. Or better yet
support my local gun store and help keep him in business. Of the three I like the last one the most. Last transfer he did he did not charge me as it was my 65th birthday present. Now that says a lot to me. Frank
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Old 05-07-2012, 02:21 AM
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I've never bought anything from Cabelas. I tried,,but the 'clerk' bought it out from underneath me.
I spotted a nice sidelock 16ga Belgian shotgun on-line at a very good price. I called the store,,I think it was in Wisconsin,,but this goes back a few years so I'm not even sure anymore about that.

The person on the other end retrieves the gun from inventory and begins answering my laundry list of questions about the gun, specs, condition, ect.
At some point into the conversation, the guy stops me and says You Know,, this is a nice gun. I'm taking it out of inventory and buying it myself.
It's no longer available for sale, sorry..and hangs up.
I call back and ask for the manager of the dept who finally gets on the line and I raise questions and holyhell about the practice. He said there wasn't anything he could do and he hung up.

I sent my letter to the company and copy to the store manager about the incident. Never heard a word. Never will buy there,,ever.
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Old 05-07-2012, 02:36 AM
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[QUOTE=2152hq;136502764]I've never bought anything from Cabelas. I tried,,but the 'clerk' bought it out from underneath me.
I spotted a nice sidelock 16ga Belgian shotgun on-line at a very good price. I called the store,,I think it was in Wisconsin,,but this goes back a few years so I'm not even sure anymore about that.

The person on the other end retrieves the gun from inventory and begins answering my laundry list of questions about the gun, specs, condition, ect.
At some point into the conversation, the guy stops me and says You Know,, this is a nice gun. I'm taking it out of inventory and buying it myself.
It's no longer available for sale, sorry..and hangs up.
I call back and ask for the manager of the dept who finally gets on the line and I raise questions and holyhell about the practice. He said there wasn't anything he could do and he hung up.

I sent my letter to the company and copy to the store manager about the incident. Never heard a word. Never will buy there,,ever.[/Q

I JUST CAN'T BELIEVE THIS!!
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Old 05-07-2012, 07:16 AM
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Quote:
Originally Posted by boatboy View Post
I frequent smaller shops but I do stop and the Hammond In store on the way to Chicago
I have made some good purchases there and they have been very good to deal with

I blame the middle aged juvenile that bulled his way to the front
Yes the clerk could have managed it better
but if he had I will bet that jerk would be at a manager telling how rude the counter person was
he would be on some other forum (not here of course) twisting the story

The folks who work retail and dammed if they do dammed if they dont I do think we are fast to take a swat at them
Lets face it retail at 10 bucks an hour is tough
Hank
"The folks who work retail and dammed if they do dammed if they dont I do think we are fast to take a swat at them
Lets face it retail at 10 bucks an hour is tough."

You are more right than you know. In this economy, employees are easy to replace. Customers are not. And in this area, $10/hr. working retail would be a very good pay rate. Most make minimum w/ nothing else.
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Old 05-07-2012, 09:33 AM
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Update:
1) I was at Cabela's to meet a guy about a gun trade and was killing time while I waited.

2) I e-mailed a complaint to Cabela's and got a response that it was being forwarded to management. We'll see.
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Old 05-07-2012, 09:35 AM
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Quote:
Originally Posted by sierra255 View Post
pharman is "right on"......Please call the store manager and get a time that you can see him. He might want to have you pick out the store employee so he can take some action. Calling on the phone is easier I'm sure, but face to face is much better and you will be a little calmer also. The value of a face to face means his attention is 100% focused..
I live 3 hours away. You are right about being calmer=I recently was written up for insubordination=not for what I said but the way I said it. Lost my temper to my supervisor.

See my update.
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Old 05-07-2012, 09:48 AM
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Had a similar situation recently. Large Outdoors store w/big gun dept, 2 clerks working the counter on a busy Saturday, several time consuming transactions ahead of me, such is life. I was next, caught the eye of the clerk just finishing up w/customer and mouthed the words I'm next to him which he acknowledged w/a nod.
A guy butts in, grabs the clerk to get a gun on hold. 8-10 people around waiting, I protest LOUDLY I'm next, clerk responds he'll be w/me shortly. I was so po'd I walked out.
While driving home I called the store and told the operator I wanted to go as high up the food chain as possible. Got a manager who listened to me, agreed completely that my treatment was lousy, and took the clerk's name. He asked for my address, a couple days later I got a $25 gift cert in the mail.
A week or so later I was in the store, that clerk and I made eye contact, I asked him if he remembered me, he said yes. I told him How I'd complained, he told me he'd heard about it but still thought he'd treated me fine. I went on to tell him how his behavior had cost his employer $25. Childish on my part, being a little kid is fun at times.
Kevin
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Old 05-07-2012, 10:32 AM
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Well I have complained to the corporate offices, and they have responded three different times. They make it seem abnormal to purchase as many guns as I do, and claim they have very few complaints regarding their system. They have no intentions of changing, and everyone seems to be profiting from the system. They want to pass it off on the feds, saying they can't help the paperwork issue. But you should not have to feel criminal for purchasing a gun. In Nebraska, the gun shows are a joke. The big box stores have monopolized the used gun market. You must pay the going price, or add the cost of a transfer and shipping to a purchase. Even then the selection of used guns is pathetic.
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Old 05-07-2012, 11:31 AM
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Let's face it - customer service is dead.
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Old 05-07-2012, 11:45 AM
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I guess thats what happens when a business gets fat and sassy. It dont mean I have to keep going there though,,
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Old 05-07-2012, 11:48 AM
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Let's face it - customer service is dead.

NO GUN FOR YOU!!

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Old 05-07-2012, 01:38 PM
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Gad... I think it's bad enough taking a number at the deli counter at the grocer.
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Old 05-07-2012, 01:55 PM
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So, what do you do if there is no alternative? Walking out is great, and I agree if you have a choice. But for the rest of you, this is your future...perhaps. The Cabela brothers are fellow Nebraskan's and sportsmen. More so than the Bass Pro and Sheel's and Gander Mountain guys. Why don't they listen? All the small gun stores are struggling, I hope they stick around.
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Old 05-07-2012, 02:10 PM
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I would have loudly told him to take a number like the rest of us.
I do that all the time down here in the retirement capital of the World.

Those damn little old ladies at the grocery store ain't cutting in front of me!. Plus I count if they have more the ten items in the express lane. Don't make me ram your cart!
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Old 05-07-2012, 02:18 PM
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When I get a response, and if they blow me off, I'll just refer them to the forums (I've posted on several) and they can judge for themselves.
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Old 05-07-2012, 02:59 PM
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Have bought several guns from various Cabela's stores and never had anything but the best service one could expect....and they will negotiate price. Having worked for companies that varied in size from a small handful to many thousands of employees, it's a given that the larger the company, the more jerks will be found in the roster and the more difficult it is to have them reprimanded in a manner that would give them a permanent attitude adjustment. Most offended customers won't file a formal complaint, so the people in management that really could and/or would do something, may never know they have a less than jovial counter clerk that's probably the department managers nephew.
On the other side of the coin, having worked behind a counter, I noticed the most belligerant and obnoxious customers are usually the first ones in line to complain about "poor serrvice" when they can't bully the underpaid clerks into letting them have their way. You catch more flies with honey than vinegar, but then who wants a bunch of flies hanging around...
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Old 05-07-2012, 03:42 PM
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In my opinion, the middle age customer and the Cabela's clerk are both jerks.
the middle aged customer is a jerk .... the clerk on the other hand is better described as a fool.
it's bad enough that they have to take a number for service. Overlooking that (which is rather hard) breaking policy like that for a jerk is suicide for any store. Any customer with an IQ exceeding the floor tile they were standing on is now the customer of a competitor.
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Old 05-07-2012, 03:45 PM
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I do that all the time down here in the retirement capital of the World.

Those damn little old ladies at the grocery store ain't cutting in front of me!. Plus I count if they have more the ten items in the express lane. Don't make me ram your cart!
I just avoid the express lane. its always the longest line because folks think its faster for its name. It rarely is, and I beat em to the door almost every time
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Old 05-07-2012, 04:45 PM
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Originally Posted by Kevin G View Post
Had a similar situation recently. Large Outdoors store w/big gun dept, 2 clerks working the counter on a busy Saturday, several time consuming transactions ahead of me, such is life. I was next, caught the eye of the clerk just finishing up w/customer and mouthed the words I'm next to him which he acknowledged w/a nod.
A guy butts in, grabs the clerk to get a gun on hold. 8-10 people around waiting, I protest LOUDLY I'm next, clerk responds he'll be w/me shortly. I was so po'd I walked out.
While driving home I called the store and told the operator I wanted to go as high up the food chain as possible. Got a manager who listened to me, agreed completely that my treatment was lousy, and took the clerk's name. He asked for my address, a couple days later I got a $25 gift cert in the mail.
A week or so later I was in the store, that clerk and I made eye contact, I asked him if he remembered me, he said yes. I told him How I'd complained, he told me he'd heard about it but still thought he'd treated me fine. I went on to tell him how his behavior had cost his employer $25. Childish on my part, being a little kid is fun at times.
Kevin
That gun store wouldn't be in Kittery would it?
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Old 05-07-2012, 07:32 PM
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I bought a Taurus revolver at the Cabela's in Lacey during March after waiting with my number for over an hour. I was with 2 other guys and if we had seen that we would have walked out empty-handed. Unfortunately I do put up with some Cabela "stuff" because I have their VISA card which turns their offerings into good buys.
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Old 05-07-2012, 07:45 PM
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"That gun store wouldn't be in Kittery would it?"
bgrafsr
Bill,
A stones throw from 95, a hop skip and a jump from Portsmouth. Can't say problem is entirely w/the store, as many have pointed out, good customer service is fading from our culture.
Most of the clerks behind the counter at this store are retired from a career. From what I can see they enjoy involvement w/firearms and a chance to cherry-pick incoming guns at an employee discounted price. Some tend to be independent w/self opinions a bit larger than life.
There are a few very good people I look to for service there, my mistake was to go in there on a rainy Sat afternoon.
I was quite surprised at the quality of the manager who fielded my complaint, he'd had some training somewhere. Didn't argue w/me, agreed treatment I'd gotten was substandard .... I made the phone call to vent, hard to yell at someone who's agreeing w/you completely and looking to do you right.
I've had no problem pointing out to these folks that 35miles north on 95 there's a new player, Cabelas, just looking for local customers.
Good Luck, Kevin
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Old 05-07-2012, 09:04 PM
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If the store is busy, taking a number at least brings some order to who is supposed to be next. If I am in line waiting and another customer is short on time, I let him/her go ahead of me. If the person is trying to "bully" their way ahead, I simpley have my wife beat the **** out of this person.
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Old 05-07-2012, 10:44 PM
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From the sounds of it, I am going to have a hard time ever walking into a Cabelas let alone walking out. Taking a number is for the DMV and the deli at a supermarket, not a gunshop.
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Old 05-07-2012, 11:45 PM
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How about this-If you want a new weapon, you read and research it in gun mags, on here-on line, etc. When you find a few prospects that you would consider, you go to stand in line, big bucks gun store and look at them-ask questions-whatever. When you have made a decision as to the specific gun you want to the last detail, you locate a source for them-distributor-manufacturer, etc. Then you go to a dealer in your area and ask him what he would need for that specific gun, delivered, and all, letting him know you have the gun already located for him. Ask more than one guy, there is a list by zip code available on gunbroker. By the way-someone on gunbroker may be a source your dealer can obtain the item from. Make the best deal you can. Many dealers realize that there are savvy folks that they can deal with quickly and make a few bucks. You are going to buy it from somebody-might as well be them (?). Flapjack.
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Old 05-08-2012, 12:09 AM
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I would have loudly told him to take a number like the rest of us.
This here is right on. If more people spoke up some folks MIGHT get the point. I don't tolerate such rudeness and I speak up. I get dirty looks but do I care? What do you think?

And there are times when I will give the clerk a piece of my mind for serving the person that cut in front of me.

In my place of business you WILL wait your turn. If you walk in the door talking on your phone because your too stupid to read the sign on the front door that expressly forbids doing so, you don't get served! If you cut in line you get ignored until it's your turn.

I take great delite in pissing off these type of people.
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Old 05-08-2012, 01:21 PM
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How about this-If you want a new weapon, you read and research it in gun mags, on here-on line, etc. When you find a few prospects that you would consider, you go to stand in line, big bucks gun store and look at them-ask questions-whatever. When you have made a decision as to the specific gun you want to the last detail, you locate a source for them-distributor-manufacturer, etc. Then you go to a dealer in your area and ask him what he would need for that specific gun, delivered, and all, letting him know you have the gun already located for him. Ask more than one guy, there is a list by zip code available on gunbroker. By the way-someone on gunbroker may be a source your dealer can obtain the item from. Make the best deal you can. Many dealers realize that there are savvy folks that they can deal with quickly and make a few bucks. You are going to buy it from somebody-might as well be them (?). Flapjack.
If I am looking for a brand new gun(and my go to LGS does not have it in stock), I go to the Big Box Stores (call first to see if they have it) and some other LGS that I do not like. I check the gun out and if I like it I will have my favorite local, local guy order it for me for way less money.
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Old 05-08-2012, 07:00 PM
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I had a clerk interrupt waiting on me take a phone call-which is OK as long as he says something to the effect of "Please hold while I finish with this customer-or let me get someone to help you as I am with a customer' When he starts to wait on the phone caller, and I start to say something and he puts a finger up-well that's when I get LOUD!!!!!
and I mean LOUD. Unless the phone is within reach at which time I have been known to disconnect it for him.
I am one of the unwashed masses the retailers have to deal with. But I also tell them when they gave me too much change and normally tip waitresses and waiters at least 20% and will take a number and wait my turn. But I will not abide rtudness and will speak up.

My wife has been told by many that once the filter is turned off, it is pretty near impossible to turn it back on so she mostly lets me out by myself
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Old 05-11-2012, 09:33 AM
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Well, update time:

It has been a full workweek as of today. I have received no response from anyone at Cabela's. Of course, that may be only natural as I was complaining about something I witnessed, not something that happened to me. So, they really owe me no response.

I will inform their C/S to check out these web responses but, somehow, I don't think they really care.
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