I purchased a mp 15 about 2 months ago and love it...however about 200 rounds in, the hammer pin has decided to walk out and get lost in a 100 acre field somewhere. Now on to my predicament. I contacted smith and wesson to see if it was possible to send a replacement pin and i would install it myself wich would save them time, money, and me a waiting period. I even offered to pay for the part if they were not able to comp me a pin(a 99 cent part by the way...but hard to come by in my area) i was replied to with. Our parts our factory fitted and you will need to send your rifle in. Here is the link to our return firearms label...expected turnaround 4-8 weeks . Are you kidding me i could install it in 4-8 minutes. Whats the deal with that i would rather not buy a 3rd party part for fear of loosing my warranty but i may have to...because im not waiting that long for something that small.

I've bought Smith and Wesson brand, factory parts from Brownells. Good luck. I don't like putting guns through shipping if I have other options.

__________________
Hold on. SWAT's at my door.

Its always good to have some spare parts lying around. See
Pin Kit, AR
which includes a hammer pin

UPDATE: After being quite persistent...like naggy girlfriend persistent they decided just to comp me a pin and are sending it in the mail...

Sometimes it's a matter of which rep you talk to as well. On the whole, almost all of my contacts with S&W have been very good...I did have one surly rep, on one contact, who was not helpful...but that was only once out of a number of calls.

I called them yesterday to order a trigger lever for a M57-5 and they were very polite, and are shipping it free. I was very impressed with the young lady I spoke with. This is the first contact I've had with S&W customer service.

Welcome to the Fine World of S&W.