To the fine people of Smith & Wesson:
My model 60 serial #R34598 needs a little
work : first the barrel (or) sight seems to me
to be canted to the left. Second the lockup
needs to be addressed seems to be real loose
and spits lead bad. Also the hammer seems to have
a lot of side play.
If you could please let me know your expert
evaluation and/or fix so I can continue to enjoy
this fine little revolver.
Regards,
So after a 2 mounth wait (no problem) my dealer received
a work order recommending the work to be preformed
I said whatever thinking (they should know)
and ok'd the work and price.
One of the things was to change the hand.
So when I received
the gun back my FFL dealer had lost the paper work
of the services preformed after a few months I went
back and he had the papers for me.
Now is where it gets interesting pulling the
trigger slowly in double action one spot was DEAD
(I know you should pull with intent)
but none the less it should advance but NO IT WAS DEAD
and would not! Even after several pulls.
I replaced the origional hand and it worked fine a little
weak on the same spot but never the less never failed
to rotate everytime pulling slowly.
Keep in mind I carry this for a reason
and it needs to work.
I called to let Smith & Wesson customer service
know and they became very defensive immediately
first because of the time that expired 3 months
I explained as above to him. He went on as if it
was not there problem and never offered any solution.
I told him the reason I was calling was not to recover
anything and did not want to send it back
just thought they should know about the one who
worked on my gun may need a talking to about it.
I did not say but I would reschool or fire someone
that worked for me doing inadequate work such as that.
What has happened to the pride of American workers?
This would never have happened in the days past!!!
Keep in mind I never once raised my voice or implied
any ill feelings until I was off the phone then
I was real mad infact I still am.
What are your thoughts on this???