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Old 04-16-2013, 09:32 PM
S&WNUT S&WNUT is offline
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To the fine people of Smith & Wesson:
My model 60 serial #R34598 needs a little
work : first the barrel (or) sight seems to me
to be canted to the left. Second the lockup
needs to be addressed seems to be real loose
and spits lead bad. Also the hammer seems to have
a lot of side play.
If you could please let me know your expert
evaluation and/or fix so I can continue to enjoy
this fine little revolver.

Regards,

So after a 2 mounth wait (no problem) my dealer received
a work order recommending the work to be preformed
I said whatever thinking (they should know)
and ok'd the work and price.
One of the things was to change the hand.
So when I received
the gun back my FFL dealer had lost the paper work
of the services preformed after a few months I went
back and he had the papers for me.
Now is where it gets interesting pulling the
trigger slowly in double action one spot was DEAD
(I know you should pull with intent)
but none the less it should advance but NO IT WAS DEAD
and would not! Even after several pulls.
I replaced the origional hand and it worked fine a little
weak on the same spot but never the less never failed
to rotate everytime pulling slowly.
Keep in mind I carry this for a reason
and it needs to work.
I called to let Smith & Wesson customer service
know and they became very defensive immediately
first because of the time that expired 3 months
I explained as above to him. He went on as if it
was not there problem and never offered any solution.
I told him the reason I was calling was not to recover
anything and did not want to send it back
just thought they should know about the one who
worked on my gun may need a talking to about it.
I did not say but I would reschool or fire someone
that worked for me doing inadequate work such as that.
What has happened to the pride of American workers?
This would never have happened in the days past!!!
Keep in mind I never once raised my voice or implied
any ill feelings until I was off the phone then
I was real mad infact I still am.
What are your thoughts on this???
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Old 04-16-2013, 10:14 PM
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My thoughts on that are that it is becoming increasingly harder to find good help. The last new set of tires I bought were put on the wheels by 3 different workers at the same time. None of them had the same air pressure and one of my wheels got bent when they stuck the wheel on the machine to break it down. I am afraid that if it were my personal protection gun, I would have a hard time trusting it and would probably sell it or trade it for another. Pride and craftsmanship are fading fast. I'm glad that my "newest" gun is 23 years old, and the oldest is 91 years old. Both are fine. The M37 I carry the most is 45 years old and shoots great.
Yeah, I agree that the person responsible for the shabby work should be fired on the spot. Don't let it eat at you though. Sometimes I have a real hard time trying to accept the things that I can't change, but I try. Good luck with your 60 as I think those are some of the best Smiths there are.
Peace,
Gordon
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Old 04-16-2013, 11:02 PM
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Quote:
Originally Posted by G.T. Smith View Post
My thoughts on that are that it is becoming increasingly harder to find good help. The last new set of tires I bought were put on the wheels by 3 different workers at the same time. None of them had the same air pressure and one of my wheels got bent when they stuck the wheel on the machine to break it down. I am afraid that if it were my personal protection gun, I would have a hard time trusting it and would probably sell it or trade it for another. Pride and craftsmanship are fading fast. I'm glad that my "newest" gun is 23 years old, and the oldest is 91 years old. Both are fine. The M37 I carry the most is 45 years old and shoots great.
And it's getting harder to find a company that will own up to lousy work. On the tire story last time I started to leave the tire store I had three big tires and one that was 1/4 less in size. I noticed it right away. They fixed it when I complained but it took another hour besides the hour I had already spent.
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Old 04-16-2013, 11:22 PM
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It's nothing new, in my experience. You got a knucklehead. They have ALWAYS had them at S&W. For the most part the guys up there do pretty good but once in a while you get a hold of someone who must be having a terrible day and he takes it out on you. Doubt much ever happens to them or they wouldn't do that.

Since you paid for the work, I would wait a day or two, call them back and tell them you want to return the gun. They need to fix your gun like it is supposed to be. Their repair work surely is good for more than 90-days!
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Old 04-17-2013, 12:44 AM
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There has definitely been a decrease in quality, craftsmanship and professionalism in a lot of fields today, even with companies that have outstanding reputations for said qualities. After getting back something I've sent in for repair, I always have that little bit of doubt that I got what I paid for. It seems that the emphasis is getting things in and out quickly and making sure they meet the bottom line. People want their eye glasses done in one hour and not like the 2 weeks it used to take. Folks want their bent and dented cars fixed and repainted overnight. People want their teeth out and dentures put in the same day. Speed in getting things done is highly praised and taking more time to do a job right is looked down upon as inefficiency and incompetence. People also don't want to pay for quality. As long as the work is adequate and the price is low, that's great. When you go and perform high quality work, people complain it takes too long and it costs too much. When I was actively practicing dentistry, I wish I had a dollar for every time I heard someone say "Why should I get work done at XXXX, when I can go to YYYY and get the same thing in half the time and at half the price". Same thing? No way in hell. Those are my thoughts.
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Old 04-17-2013, 12:56 AM
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I search out the best(whizzer bang) that I can possibly find and scrutinize it. When it appears to fit the bill, I buy it. Later, if repairs need to be made, then warrranty it if that is what is needed. A gun has many wear parts. If it has been USED and needs to be repaired or modified, then I go to a competent 'smith and have them do what I want done. I'd rather stay local and do a FTF so I feel as if I have recourse and a working relationship with whomever is performing the job. Best of luck!
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Old 04-17-2013, 09:46 AM
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Quote:
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...Speed in getting things done is highly praised and taking more time to do a job right is looked down upon as inefficiency and incompetence. People also don't want to pay for quality.
The "modern way." I couldn't agree more.
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Old 04-17-2013, 10:06 AM
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How old is the gun? Does it have The Lock?
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Old 04-17-2013, 10:09 AM
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Silver Dollar said it right. In all the factories and warehouses I worked at the emphasis was always on speed, pushing product out. Not on taking the time to make a quality product. When I worked at Rubbermaid as a maintenance tech. upper managment wanted the machines running too fast and that resulted in a lot of scrap and parts not being fully formed and getting pushed out the door. I'd sneak in and slow the molding machines down a little to increase production and get more quality parts.
I had a side business making custom furniture, most people understood the cost and time to produce a quality product. Others would say something like, "I can go to Walmart and pick something up today for a lot less," they just didn't get it. I have yet to run into that attitude making custom leather products now.
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Old 04-17-2013, 10:25 AM
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Looking back over my 79 years I am reminded of the old saying, "If you want a good quality feed oat for your horse, it comes at a fair market price: if you can be satisfied with an oat that has been thru a horse once, it will be considerably cheaper.
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Old 04-17-2013, 10:47 AM
S&WNUT S&WNUT is offline
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How old is the gun? Does it have The Lock?
No lock it is 70-73
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Old 04-17-2013, 10:57 AM
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Get a cup of coffee, call them back on any day except Monday or Friday- Wednesdays are usually good, preferably in the morning. Start of the conversation by asking them if they've been fishing, around there or maybe in Maine or how everyone up there is doing, and then gently and kindly get into whats wrong with the gun.

Sometimes you've got to finesse your way to what you want.

They've been more than a little bit busy lately.

I was talking with one of them a couple of days ago, and the most popular call is helping folks figure out how not to put ammo in the magazine backwards. Needless to say they didn't have the parts I wanted in stock.

They'll repair it and make it right. Give them a chance, as they're likely doing more service work than they've ever done right now.
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Old 04-17-2013, 10:58 AM
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Is this a new gun?
If so S&W should replace it.

An older gun?
Find a real revolver gunsmith and have him fix it....
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Old 04-17-2013, 11:23 AM
S&WNUT S&WNUT is offline
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Quote:
Originally Posted by pinduck View Post
Looking back over my 79 years I am reminded of the old saying, "If you want a good quality feed oat for your horse, it comes at a fair market price: if you can be satisfied with an oat that has been thru a horse once, it will be considerably cheaper.
But when you are buying the quality oats that is what you expect. I have lots and lots of Smith Wesson revolers of many vintages and what a diffence in old and new. love the old ones more but my new P/C guns do shoot well but the quality is in the old ones. I will not let this one experance stop me from buying as my name implies (SWNUT) just can't stop an addiction that easy!!!
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Old 04-17-2013, 11:31 AM
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But when you are buying the quality oats that is what you expect. I have lots and lots of Smith Wesson revolers of many vintages and what a diffence in old and new. love the old ones more but my new P/C guns do shoot well but the quality is in the old ones. I will not let this one experance stop me from buying as my name implies (SWNUT) just can't stop an addiction that easy!!!
I'm surprised that your older gun has anything but a cylinder timing problem, which was rampant in the late 60's-mid 1970's.

I'd give them another try. The advice to establish telephone contact with someone and form a rapport is usually good technique.

I will not buy new Smiths. I prefer Rugers in new revolvers. And I check even them very carefully before buying, as with anything. But I even read the date codes in the grocery store, and check every can for small dents. Shopping today requires vigilance.

Last edited by Texas Star; 04-17-2013 at 11:33 AM.
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