I have a S&W Customer Service Rant! A couple of day's ago I sent them an email requesting the 2014 product catalog with my name and mailing address which is what I have done for many years.
I got a reply on January15th 2014 stating I had to call them and talk to the literature department to request the catalog.
So early this morning I called. After being on hold for almost half an hour I got a customer service rep on the phone and they transferred me to the literature department.
Where I got an answering machine and I had to leave a message.
So talking as fast and as clearly as I could I left my name mailing address and I specified the catalog that I wanted sent to me.
Now I have to wait 3-4 weeks for it to arrive in the mail if it arrives at all.
End Of Rant! mg357 a proud member of the S&W Forum.