Bought a new 45 Shield that had a defective recoil spring assembly right out of the box. Called S&W on Mon morning, and the the new assembly arrived in Wednesday's mail. MA to TX in 2 days !
GREAT CUSTOMER SERVICE !!!!
Thank you Mark and Rachel.
Merry Christmas

Thank goodness they're on the ball with that now. When mine broke on the 9mm, it was more than three months. Forced to get a Sig while I waited.

Hopefully that's the last problem. Good luck.

Hope they are still going at full speed with all the bad weather they are having up there. I sent in my 1911 "billboard" for a safety recall last week. Previous experience with S&W and Ruger has all been good. Always good to hear positive customer service posts.