Smith & Wesson Forum

Go Back   Smith & Wesson Forum > General Topics > The Lounge
o

Notices

The Lounge A Catch-All Area for NON-GUN topics.
PUT GUN TOPICS in the GUN FORUMS.
Keep it Family Friendly. See The Rules for Banned Topics!


Reply
 
Thread Tools Display Modes
  #1  
Old 04-29-2017, 05:56 PM
basskinginthesun's Avatar
basskinginthesun basskinginthesun is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: May 2014
Location: atlanta
Posts: 90
Likes: 33
Liked 212 Times in 34 Posts
Default 2 guns swapped at repair/warranty.HELP.

Well Smith and Wesson customer service did a number on me . I sent 2 guns in for some repair work, one was a highly collectable gun to me only 80 made, a 586-7 PC Cign , that had a canted barrel that was so bad that you had to adjust the rear sight blade all the way to the left to to get on paper , All I wanted was the barrel straightend.. . The other gun was a personal carry gun that was stainless and bead blasted which I wanted re beadblasted , , anyway they bead blasted and refinished my 586-7, and sent the other gun to warranty repair, I am fuming over what has been done, I dont know how to handle this situation because the gun that need a barrel adjusted is now ruined to me as far as collector value. How does one go about in handling a situation like this .... both guns were shipped in seperate boxes and with a note as what I wanted done. Anyone know who I should contact on this ?
Reply With Quote
  #2  
Old 04-29-2017, 06:08 PM
Bajadoc Bajadoc is online now
US Veteran
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Feb 2004
Location: Southern California
Posts: 1,179
Likes: 6,931
Liked 2,742 Times in 857 Posts
Default

Thats lame. I would come to grips with the fact that you will never be made whole. Having said that, I would call those incompetant *******s and threaten to sue and blab all over the internet. Sometimes one just gets burned.
Reply With Quote
  #3  
Old 04-30-2017, 02:52 PM
H Richard's Avatar
H Richard H Richard is offline
US Veteran
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Aug 2006
Location: West Central IL
Posts: 22,758
Likes: 18,437
Liked 22,313 Times in 8,245 Posts
Default

Never ever send two items in for service to ANY company at the same time. There is nothing you can actually do except make it very clear to various levels of S&W, in customer service, repair shop, and at the administrative level just what happened, and how it affects you. Then sit back and see what if anything they do about it. Make sure to send the letters individually and return receipt requested.
__________________
H Richard
SWCA1967 SWHF244
Reply With Quote
The Following 7 Users Like Post:
  #4  
Old 04-30-2017, 03:22 PM
LVSteve's Avatar
LVSteve LVSteve is online now
Member
 
Join Date: Feb 2005
Location: Lost Wages, NV
Posts: 19,822
Likes: 24,241
Liked 28,985 Times in 10,768 Posts
Default

That Murphy guy has a sick sense of humour.
__________________
Release the Kraken
Reply With Quote
The Following 5 Users Like Post:
  #5  
Old 04-30-2017, 04:40 PM
Bekeart Bekeart is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Sep 2006
Location: KY - 4 Rivers
Posts: 3,318
Likes: 6,365
Liked 5,208 Times in 1,636 Posts
Default

Quote:
Originally Posted by LVSteve View Post
That Murphy guy has a sick sense of humour.

Murphy was an optimist.

Bekeart
Reply With Quote
The Following User Likes This Post:
  #6  
Old 04-30-2017, 06:32 PM
cmort666's Avatar
cmort666 cmort666 is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Aug 2003
Location: Rocky River, OH, USA
Posts: 9,451
Likes: 1,271
Liked 9,184 Times in 3,621 Posts
Default

Reminds me of when I sent my 4" 29-2 in to have a defective forcing cone fixed and got it back looking like somebody had removed the barrel with a pair of unprotected Harbor Freight pliers.

I wanted the barrel replaced. They said they didn't have any and wanted to reblue it. I didn't want it reblued because of the catastrophic hit in value it would take (on top of the damage they did). I ended up having to buy my own barrel to be replaced at their expense (I actually bought TWO to be safe, luckily since one was unserviceable.). Unfortunately, the only barrels I could find were finish worn, meaning it would HAVE to be reblued, which they then didn't want to.

We went around in circles until I got a lawyer friend involved. That got a VP at S&W involved. The gun was reblued for free.

It's now worthless except as a home defense gun, but very pretty. I'm sure any self-respecting home invader would be honored to get shot with it.

S&W customer service can be all over the map. For some people it's a dream come true. For others, it's a nightmare. For me it was both, in succession.

I suspect you're going to have to at the very least get a lawyer to write them a letter. Unless they can show an error on your part, they don't have a leg to stand on. I suspect they won't want to fight a losing PR battle, nevermind one in civil court.
Reply With Quote
The Following 5 Users Like Post:
  #7  
Old 04-30-2017, 06:37 PM
DWalt's Avatar
DWalt DWalt is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Dec 2009
Location: South Texas & San Antonio
Posts: 33,480
Likes: 236
Liked 28,942 Times in 14,013 Posts
Default

I expect that the best case is that S&W will do what they can do on both guns at no charge. Getting a lawyer involved may cost you more than it's worth.
Reply With Quote
  #8  
Old 04-30-2017, 06:51 PM
cmort666's Avatar
cmort666 cmort666 is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Aug 2003
Location: Rocky River, OH, USA
Posts: 9,451
Likes: 1,271
Liked 9,184 Times in 3,621 Posts
Default

Quote:
Originally Posted by DWalt View Post
I expect that the best case is that S&W will do what they can do on both guns at no charge. Getting a lawyer involved may cost you more than it's worth.
And what would you describe as "what they can do"? Not charging him for destroying the value of the 586-7?

Getting a lawyer to write him a letter is FAR cheaper than just bending over and grabbing his ankles on this one. They took a collector's item and reduced it in value to that of a box stock Glock. It will show them that he's serious. It certainly worked for me.

Last edited by cmort666; 05-02-2017 at 12:56 PM.
Reply With Quote
The Following 2 Users Like Post:
  #9  
Old 04-30-2017, 07:38 PM
basskinginthesun's Avatar
basskinginthesun basskinginthesun is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: May 2014
Location: atlanta
Posts: 90
Likes: 33
Liked 212 Times in 34 Posts
Default uhhhhh

well thanks guys for all the input , wondedring how others would react to a situation like this , I sent 2 guns in different boxes with specific instructions on what I wanted done , They messed up, I understand things happen like this, and the lady that handles payment seems nice and concerned, and told her supervisor , and he was supposed to call friday and never heard a peep . .. yes my 587-7, which is a very sought after gun in my circle of friends and collectors, is ruined no matter what.. I do have a lawyer friend that may help me out but no matter what my gun will never be original, makes my stomache hurt thinking about it. Funny thing is they dont even know where ther other gun is that I wanted bead blasted, .. Guess I was the unfortunate one here ...
Reply With Quote
  #10  
Old 04-30-2017, 08:22 PM
cmort666's Avatar
cmort666 cmort666 is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Aug 2003
Location: Rocky River, OH, USA
Posts: 9,451
Likes: 1,271
Liked 9,184 Times in 3,621 Posts
Default

Quote:
Originally Posted by basskinginthesun View Post
I do have a lawyer friend that may help me out but no matter what my gun will never be original, makes my stomache hurt thinking about it. Funny thing is they dont even know where ther other gun is that I wanted bead blasted, .. Guess I was the unfortunate one here ...
That's all on them. It's straight-up incompetence.

I would insist upon either replacement or reimbursement for replacement value. If it's a pre-lock gun, I would UNDER NO CIRCUMSTANCES accept an ILS gun as a replacement.

You need to take a hard line or they will walk all over you. That's what they tried with me with the 29-2. To say the least, that didn't work out for them.
Reply With Quote
The Following 2 Users Like Post:
  #11  
Old 04-30-2017, 08:43 PM
hittman77's Avatar
hittman77 hittman77 is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Jan 2008
Location: Illinois
Posts: 2,778
Likes: 1,903
Liked 4,430 Times in 1,360 Posts
Default

Quote:
Originally Posted by basskinginthesun View Post
How does one go about in handling a situation like this ....
Well ..... not to sound over simplistic but maybe call them first?
Maybe even before they get flamed on the internet? You know ..... just to see first how well or poor you feel they've taken care of it?
Reply With Quote
The Following User Likes This Post:
  #12  
Old 04-30-2017, 09:56 PM
cmort666's Avatar
cmort666 cmort666 is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Aug 2003
Location: Rocky River, OH, USA
Posts: 9,451
Likes: 1,271
Liked 9,184 Times in 3,621 Posts
Default

Quote:
Originally Posted by hittman77 View Post
Well ..... not to sound over simplistic but maybe call them first?
Maybe even before they get flamed on the internet? You know ..... just to see first how well or poor you feel they've taken care of it?
If I'm not mistaken, they've already reneged on a promise to contact him. That's not a good sign.
Reply With Quote
The Following User Likes This Post:
  #13  
Old 04-30-2017, 10:11 PM
Muss Muggins's Avatar
Muss Muggins Muss Muggins is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Mar 2014
Location: bootheel of Missouri
Posts: 16,853
Likes: 6,981
Liked 28,085 Times in 8,897 Posts
Default

Quote:
Originally Posted by cmort666 View Post
It's now worthless except as a home defense gun, but very pretty. I'm sure any self-respecting home invader would be honored to get shot with it.
I'll give you $300 for it, sight unseen, and I'll pay shipping from your FFL. PM for my FFL name and address and the address for me to send the payment. . .
__________________
Wisdom comes thru fear . . .
Reply With Quote
The Following 2 Users Like Post:
  #14  
Old 05-01-2017, 07:53 AM
cmort666's Avatar
cmort666 cmort666 is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Aug 2003
Location: Rocky River, OH, USA
Posts: 9,451
Likes: 1,271
Liked 9,184 Times in 3,621 Posts
Default

Quote:
Originally Posted by Muss Muggins View Post
I'll give you $300 for it, sight unseen, and I'll pay shipping from your FFL. PM for my FFL name and address and the address for me to send the payment. . .
And it would cost me HOW much to replace it with a gun in the same condition it was in BEFORE S&W got it?

I've got a 2nd Gen Glock 22 that I don't shoot much. You can have it for $7,000 and shipping.
Reply With Quote
The Following 2 Users Like Post:
  #15  
Old 05-02-2017, 12:44 PM
DoubleAdobe DoubleAdobe is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Jan 2010
Location: SouthEast AZ
Posts: 401
Likes: 1,565
Liked 438 Times in 194 Posts
Default

baskinginthesun,
That is a nightmare, and I wish I had some answers for you. I am boiling mad just reading about their incompetence and now seemingly unwillingness to come to some agreement satisfactory to you.
I also know that there is no way to completely fix this for you and that is what is frustrating.
I would be burning up their phone and writing reams of letters to them in the meantime. but this is just me.
Also, contact from an attorney may get their attention.
Again, I am with you on the utter batter@ss that these people pulled.
Reply With Quote
The Following User Likes This Post:
  #16  
Old 05-02-2017, 12:54 PM
cmort666's Avatar
cmort666 cmort666 is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Aug 2003
Location: Rocky River, OH, USA
Posts: 9,451
Likes: 1,271
Liked 9,184 Times in 3,621 Posts
Default

Quote:
Originally Posted by DoubleAdobe View Post
Also, contact from an attorney may get their attention.
That definitely worked for me.

My lawyer friend sent a letter to their general counsel, who apparently contacted one of their VPs. When it was manifestly obvious that they had screwed up, treated me badly, and I wasn't trying to scam them (I had before and after photos), they at least made an effort to make me whole. I now have a 29-2 that's prettier than when I sent it in... albeit no more valuable than a new Glock 19.

What galled me was that I'd spent the better part of ten years trying to buy the gun back from a friend to whom I'd sold it. I was so glad to get it back, and that enjoyment was ruined.

Taking the OP's story at face value, S&W doesn't have a leg to stand on. Buying him a replacement 586 (and a replacement for the missing gun) would be FAR cheaper than the PR hit they'll take from doubling down on stupid.
Reply With Quote
  #17  
Old 05-02-2017, 01:42 PM
Tom S.'s Avatar
Tom S. Tom S. is offline
Moderator
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Nov 2015
Location: SE Michigan
Posts: 18,475
Likes: 8,386
Liked 17,058 Times in 5,593 Posts
Default

Quote:
Originally Posted by cmort666 View Post
That definitely worked for me.

My lawyer friend sent a letter to their general counsel, who apparently contacted one of their VPs. When it was manifestly obvious that they had screwed up, treated me badly, and I wasn't trying to scam them (I had before and after photos), they at least made an effort to make me whole. I now have a 29-2 that's prettier than when I sent it in... albeit no more valuable than a new Glock 19.

What galled me was that I'd spent the better part of ten years trying to buy the gun back from a friend to whom I'd sold it. I was so glad to get it back, and that enjoyment was ruined.

Taking the OP's story at face value, S&W doesn't have a leg to stand on. Buying him a replacement 586 (and a replacement for the missing gun) would be FAR cheaper than the PR hit they'll take from doubling down on stupid.
So you'll take $499 for the 29-2?
__________________
So many S&W's, so few funds!!
Reply With Quote
The Following User Likes This Post:
  #18  
Old 05-02-2017, 01:47 PM
turbo38gn's Avatar
turbo38gn turbo38gn is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Aug 2010
Location: western Mass
Posts: 2,418
Likes: 1,692
Liked 986 Times in 559 Posts
Default

Quote:
Originally Posted by basskinginthesun View Post
Well Smith and Wesson customer service did a number on me . I sent 2 guns in for some repair work, one was a highly collectable gun to me only 80 made, a 586-7 PC Cign , that had a canted barrel that was so bad that you had to adjust the rear sight blade all the way to the left to to get on paper , All I wanted was the barrel straightend.. . . Anyone know who I should contact on this ?
what model exactly was this, Is it the 586-7 PC L comp with the ported barrel..
__________________
Jack C
Reply With Quote
The Following User Likes This Post:
  #19  
Old 05-02-2017, 02:12 PM
mod29's Avatar
mod29 mod29 is offline
Member
 
Join Date: Mar 2002
Location: WA
Posts: 612
Likes: 1,973
Liked 705 Times in 292 Posts
Default

Quote:
Originally Posted by basskinginthesun View Post
...I am fuming over what has been done, I dont know how to handle this situation because the gun that need a barrel adjusted is now ruined to me as far as collector value. How does one go about in handling a situation like this ....
What is done can't be undone. And that sucks.
Perhaps you could ask for compensation for the loss of collector-value, either in cash or in custom work (if you're willing to trust them with another gun).

Not sure there are any good answers for you.
This dilemma is one reason I think all of us are nervous about sending collector-grade firearms anywhere for any reason.

Really sorry to read of your trouble.
Reply With Quote
  #20  
Old 05-02-2017, 03:49 PM
Bullet Bob's Avatar
Bullet Bob Bullet Bob is offline
US Veteran
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Oct 2001
Location: Western NC
Posts: 3,689
Likes: 2,948
Liked 6,544 Times in 1,821 Posts
Default

The unexamined life may not be worth living, Socrates, but I notice that the people who don't seem happier than me.

Anyway; was there a separate note in each of the boxes, or one note for the two boxes? If there was one note, could there be an honest misinterpretation?

I'm not making any accusations, it's just that there are at least two sides to every story. In the absence of S&W's side, I'll take Ronald Reagan's advice to trust but verify.
Reply With Quote
  #21  
Old 05-02-2017, 03:49 PM
cmort666's Avatar
cmort666 cmort666 is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Aug 2003
Location: Rocky River, OH, USA
Posts: 9,451
Likes: 1,271
Liked 9,184 Times in 3,621 Posts
Default

Quote:
Originally Posted by Tom S. View Post
So you'll take $499 for the 29-2?
No since I would need replacement cost, not actual value. But I'll take $7,000 (firm) for the Glock 22... plus shipping.

It includes box, magazine loader, six magazines (three lined and three unlined), Pachmayr adjustable rear sight, a stock barrel, a Storm Lake cut rifling barrel, a Ghost 3.5lb. connector, OEM guide rod and spring, captive 22lb. spring and stainless guide, a Don Hume 715M IWB and a handmade tuckable IWB.

To sweeten the deal, I'll throw in a VHS tape of Sonny Chiba in "The Streetfighter".

Last edited by cmort666; 05-02-2017 at 04:35 PM.
Reply With Quote
The Following User Likes This Post:
  #22  
Old 05-02-2017, 03:52 PM
cmort666's Avatar
cmort666 cmort666 is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Aug 2003
Location: Rocky River, OH, USA
Posts: 9,451
Likes: 1,271
Liked 9,184 Times in 3,621 Posts
Default

Quote:
Originally Posted by Bullet Bob View Post
Anyway; was there a separate note in each of the boxes, or one note for the two boxes? If there was one note, could there be an honest misinterpretation?
Correct me if I'm wrong, but didn't the OP say the second gun was missing... ENTIRELY?

I'm not sure how a note (or the absence of one) would cause S&W not to know where the other gun was.
Reply With Quote
  #23  
Old 05-02-2017, 04:07 PM
turbo38gn's Avatar
turbo38gn turbo38gn is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Aug 2010
Location: western Mass
Posts: 2,418
Likes: 1,692
Liked 986 Times in 559 Posts
Default

Quote:
Originally Posted by cmort666 View Post
Correct me if I'm wrong, but didn't the OP say the second gun was missing... ENTIRELY?

I'm not sure how a note (or the absence of one) would cause S&W not to know where the other gun was.
There's 2 sides to every story.. and this one looks to be in it's infancy.. jumping all over S&W just ain't fair at this point..
__________________
Jack C
Reply With Quote
The Following 3 Users Like Post:
  #24  
Old 05-02-2017, 04:32 PM
cmort666's Avatar
cmort666 cmort666 is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Aug 2003
Location: Rocky River, OH, USA
Posts: 9,451
Likes: 1,271
Liked 9,184 Times in 3,621 Posts
Default

Quote:
Originally Posted by turbo38gn View Post
There's 2 sides to every story.. and this one looks to be in it's infancy.. jumping all over S&W just ain't fair at this point..
I'm taking the OP at his word. Direct personal experience tells me not to dismiss his story out of hand. On the face of it, I certainly don't see any evidence that he's lying.
Reply With Quote
  #25  
Old 05-02-2017, 05:29 PM
turbo38gn's Avatar
turbo38gn turbo38gn is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Aug 2010
Location: western Mass
Posts: 2,418
Likes: 1,692
Liked 986 Times in 559 Posts
Default

Quote:
Originally Posted by cmort666 View Post
I'm taking the OP at his word. Direct personal experience tells me not to dismiss his story out of hand. On the face of it, I certainly don't see any evidence that he's lying.

I didn't imply anything of the sort, don't twist what I said like a CNN pundit twisting up a Trump tweet..
__________________
Jack C
Reply With Quote
  #26  
Old 05-02-2017, 05:51 PM
eb07 eb07 is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Sep 2012
Location: Arizona
Posts: 2,232
Likes: 2,809
Liked 5,794 Times in 1,452 Posts
Default

This really sucks for you. I suggest a certified letter to the attention of Customer Service Manager politely and professionally explaining the situation and asking for what you feel you are owed in either compensation or firearm with references to documented data on current collectors value for the damaged firearm.

Followed up by a lawyer who you provide proof of certified letters receipt/signature and a copy of the letter if compensation is not acceptable.

Good luck.

Last edited by eb07; 05-02-2017 at 05:52 PM.
Reply With Quote
The Following 2 Users Like Post:
  #27  
Old 05-02-2017, 05:54 PM
vytoland's Avatar
vytoland vytoland is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Aug 2008
Location: Illinois
Posts: 5,658
Likes: 15,661
Liked 7,682 Times in 2,744 Posts
Default

Quote:
Originally Posted by basskinginthesun View Post
Well Smith and Wesson customer service did a number on me . I sent 2 guns in for some repair work, one was a highly collectable gun to me only 80 made, a 586-7 PC Cign , that had a canted barrel that was so bad that you had to adjust the rear sight blade all the way to the left to to get on paper , All I wanted was the barrel straightend.. . The other gun was a personal carry gun that was stainless and bead blasted which I wanted re beadblasted , , anyway they bead blasted and refinished my 586-7, and sent the other gun to warranty repair, I am fuming over what has been done, I dont know how to handle this situation because the gun that need a barrel adjusted is now ruined to me as far as collector value. How does one go about in handling a situation like this .... both guns were shipped in seperate boxes and with a note as what I wanted done. Anyone know who I should contact on this ?
Smith & Wesson customer service department.....
__________________
There's nowt so queer as folk
Reply With Quote
  #28  
Old 05-02-2017, 05:59 PM
cmort666's Avatar
cmort666 cmort666 is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Aug 2003
Location: Rocky River, OH, USA
Posts: 9,451
Likes: 1,271
Liked 9,184 Times in 3,621 Posts
Default

Quote:
Originally Posted by turbo38gn View Post
I didn't imply anything of the sort, don't twist what I said like a CNN pundit twisting up a Trump tweet..
What's the "other side of", "We don't know where one of your guns is"?

Either they told him that or they didn't. If they did, there's no excuse for it, nevermind wrecking another gun.

We've had a number of FFLs here get run out of business by the BATF[E] over the years for bad record keeping.
Reply With Quote
  #29  
Old 05-02-2017, 07:44 PM
chief38's Avatar
chief38 chief38 is offline
Member
2 guns swapped at repair/warranty.HELP.  
Join Date: Apr 2006
Posts: 17,759
Likes: 7,836
Liked 25,615 Times in 8,661 Posts
Default

I'd get as high as you can in the chain of command at S&W and insist they make your guns what they were (but repaired and re-bead blasted). That is ridiculous and sloppy customer service to say the least! I'm sure if you scream loud enough they will make you happy.
Reply With Quote
  #30  
Old 05-02-2017, 08:38 PM
smokindog's Avatar
smokindog smokindog is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Mar 2013
Location: The Great State of Texas
Posts: 1,833
Likes: 2,061
Liked 1,356 Times in 701 Posts
Default

Sounds like a mess. The only thing I don't get is how the two separately sent items got to the point where the instructions got swapped. If each sent individually and separately with individual and separate instructions it seems highly improbable they would meet up together in the repair shop, especially for such different operations.

I'm not trying to make light of your situation but is it possible when you packaged things up that you swapped the instructions? Even if you didn't, I can see S&W or any other organization might come to that conclusion/position.

I wish you the best but I'd go into this discussion with eyes wide open. Even if in the right, a pissing match with a large Company rarely ends in your favor.

Honey, not vinegar

Best of luck!
Quote:
Originally Posted by basskinginthesun View Post
Well Smith and Wesson customer service did a number on me . I sent 2 guns in for some repair work, one was a highly collectable gun to me only 80 made, a 586-7 PC Cign , that had a canted barrel that was so bad that you had to adjust the rear sight blade all the way to the left to to get on paper , All I wanted was the barrel straightend.. . The other gun was a personal carry gun that was stainless and bead blasted which I wanted re beadblasted , , anyway they bead blasted and refinished my 586-7, and sent the other gun to warranty repair, I am fuming over what has been done, I dont know how to handle this situation because the gun that need a barrel adjusted is now ruined to me as far as collector value. How does one go about in handling a situation like this .... both guns were shipped in seperate boxes and with a note as what I wanted done. Anyone know who I should contact on this ?
__________________
Really? U saw it in Wikipedia?
Reply With Quote
  #31  
Old 05-02-2017, 09:00 PM
cmort666's Avatar
cmort666 cmort666 is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Aug 2003
Location: Rocky River, OH, USA
Posts: 9,451
Likes: 1,271
Liked 9,184 Times in 3,621 Posts
Default

Quote:
Originally Posted by smokindog View Post
Sounds like a mess. The only thing I don't get is how the two separately sent items got to the point where the instructions got swapped. If each sent individually and separately with individual and separate instructions it seems highly improbable they would meet up together in the repair shop, especially for such different operations.
Having worked in IT for 30+ years, I can tell you it's very easy depending upon how they enter and manage their customer and work order data. Humans enter items into their system, and humans extract that information to determine what tasks they're going to undertake. If they're going strictly by the owner name and there are multiple concurrent work orders, somebody can make a mistake. They SHOULDN'T, but they CAN.

One of the reasons why I dumped AT&T for BOTH phone and internet was TWO CONSECUTIVE instances (within a month or two of each other) in which I called them to report a change of credit card # for auto-deducted accounts, only to have the service (internet, then phone) terminated for "non-payment". I called in MORE than enough time to have the proper payments automatically made, but they still cut off my service... TWICE.
Reply With Quote
  #32  
Old 05-02-2017, 09:43 PM
JayFramer JayFramer is offline
Banned
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Jul 2013
Posts: 4,596
Likes: 6,989
Liked 9,331 Times in 2,759 Posts
Default

Quote:
Originally Posted by turbo38gn View Post
There's 2 sides to every story.. and this one looks to be in it's infancy.. jumping all over S&W just ain't fair at this point..
+1

Most likely the documentation sent to the Mothership wasn't clear on what OP wanted done to each gun, and there was a mix up due to poor communication. Following Occam's Razor, that is the most likely root cause of this effect.
Reply With Quote
The Following User Likes This Post:
  #33  
Old 05-02-2017, 11:35 PM
turbo38gn's Avatar
turbo38gn turbo38gn is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Aug 2010
Location: western Mass
Posts: 2,418
Likes: 1,692
Liked 986 Times in 559 Posts
Default

Join Date: May 2014

Location: atlanta

Posts: 57

Likes: 19

Liked 158 Times in 23 Posts




Default to refinish or not 586-7


Has anyone ever had a good outcome by sending in there firearm to Smith and Wesson for repair and refinishing? I have an older 586-7 pc gun with a canted barrel, some blemishes where someone tried to fix it, and worn out night sights. It has a blued satin/beadblast finish. Its just hard to look at a gun that I like so much and see it in the condition it is , Could they restore it back to its factory self? how bad does it really affect the guns value? a few hundred bucks in the negative?


Would this be the gun you are talking about.. back in June-July..
__________________
Jack C
Reply With Quote
  #34  
Old 05-03-2017, 03:21 PM
turbo38gn's Avatar
turbo38gn turbo38gn is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Aug 2010
Location: western Mass
Posts: 2,418
Likes: 1,692
Liked 986 Times in 559 Posts
Default

Quote:
Originally Posted by ;139576849
Join Date: May 2014

Location: atlanta

Posts: 57

Likes: 19

Liked 158 Times in 23 Posts




Default to refinish or not 586-7


Has anyone ever had a good outcome by sending in there firearm to Smith and Wesson for repair and refinishing? I have an older 586-7 pc gun with a canted barrel, some blemishes where someone tried to fix it, and worn out night sights. It has a blued satin/beadblast finish. Its just hard to look at a gun that I like so much and see it in the condition it is , Could they restore it back to its factory self? how bad does it really affect the guns value? a few hundred bucks in the negative?


Would this be the gun you are talking about.. back in June-July..

OP ....Mort... any response... just curious..
__________________
Jack C

Last edited by turbo38gn; 05-03-2017 at 03:28 PM.
Reply With Quote
  #35  
Old 05-03-2017, 03:38 PM
cmort666's Avatar
cmort666 cmort666 is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Aug 2003
Location: Rocky River, OH, USA
Posts: 9,451
Likes: 1,271
Liked 9,184 Times in 3,621 Posts
Default

Quote:
Originally Posted by turbo38gn View Post
OP ....Mort... any response... just curious..
I'll wait for the OP's response on the 586-7.

That still doesn't speak to the other gun that's supposedly MISSING. If true, there's NO excuse for that.

That having been said, I recall that in my case, S&W wanted initially to "fix" their screwup by refinishing my gun... and destroying any collector value it might have.

In fact, at one point I was told that my gun was going to be refinished contrary to my expressed wishes. This was when I was still trying to get an unblemished replacement barrel. I didn't WANT the gun refinished at that point. I wanted the barrel replaced. They took it upon themselves to go against my UNAMBIGUOUSLY stated wishes. Only the threat of lawsuit stopped them while I was still waiting for the barrels which I had ordered.

I can believe that sometimes S&W just decides they're going to do whatever they want, the customer's instructions be damned. I've got personal experience with it.
Reply With Quote
The Following 2 Users Like Post:
  #36  
Old 05-04-2017, 03:00 PM
basskinginthesun's Avatar
basskinginthesun basskinginthesun is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: May 2014
Location: atlanta
Posts: 90
Likes: 33
Liked 212 Times in 34 Posts
Default 586-7

Quote:
Originally Posted by turbo38gn View Post
what model exactly was this, Is it the 586-7 PC L comp with the ported barrel..
this was a 586-7 4 inch power port CICGN, made for the french police I beleive , only 4 were bought by the French, and the rest being an overrun went to a distributor like RSR only around 80 or so is what I have been told, someone correct me if im wrong please, but that is what I know of the said gun

Last edited by basskinginthesun; 05-04-2017 at 03:14 PM.
Reply With Quote
  #37  
Old 05-04-2017, 03:10 PM
basskinginthesun's Avatar
basskinginthesun basskinginthesun is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: May 2014
Location: atlanta
Posts: 90
Likes: 33
Liked 212 Times in 34 Posts
Default 586-7

Its my understanding when both guns arrived at the factory they do an initial inspect on them and quote you what they think needs done . They called me with both guns in their sights and asked what I wanted done, the 586 I wanted the canted barrel fixed and a pin for the extractor housing replaced , thats it. the other gun I just wanted a cylinder reblasted due to carrying it and it had sweat marks and was shinny , thats it , they said it would be better to blast the whole gun since just the cylinder was 90 bucks and the whole gun around 170 , the gentleman wrote it on a piece of paper and put them in the box they came in . HERE is where I beleive they were swapped. they do have the other gun which they are holding while they investigate they say . I still have no resolution, but have been contacted , will keep everyone posted
Reply With Quote
The Following 2 Users Like Post:
  #38  
Old 05-07-2017, 09:50 AM
sasu's Avatar
sasu sasu is offline
Member
 
Join Date: Mar 2007
Posts: 720
Likes: 72
Liked 643 Times in 209 Posts
Default

It should not be impossible for Smith & Wesson to build a new replacement gun to replace the one they erroneously bead blasted. Would it still have collector value being a one-off?
Reply With Quote
The Following User Likes This Post:
  #39  
Old 05-07-2017, 10:00 AM
LostintheOzone's Avatar
LostintheOzone LostintheOzone is offline
US Veteran
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Dec 2011
Location: WA.
Posts: 4,435
Likes: 4,490
Liked 4,461 Times in 2,182 Posts
Default

Just document everything as best you can and present your case to the company. That's about all you can do. No threats, be courteous and as factual as you can without getting emotional about it.

I just went through a lengthy process to recover damages from an axle mfg. for a spring failure on an RV. Took forever but they came thru. I had everything well documented and immediately complied with every request they made.

Hope everything works out.
__________________
That's just somebody talkin.
Reply With Quote
The Following 2 Users Like Post:
  #40  
Old 05-07-2017, 03:29 PM
rwsmith's Avatar
rwsmith rwsmith is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Dec 2012
Location: (outside) Charleston, SC
Posts: 30,907
Likes: 41,495
Liked 29,150 Times in 13,779 Posts
Default You've gotten good advice......

..I'm not going to add anything except that this really makes me sick. Especially, since I routinely tell people to let S&W have first crack at any job.
__________________
"He was kinda funny lookin'"
Reply With Quote
  #41  
Old 05-07-2017, 04:17 PM
cmort666's Avatar
cmort666 cmort666 is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Aug 2003
Location: Rocky River, OH, USA
Posts: 9,451
Likes: 1,271
Liked 9,184 Times in 3,621 Posts
Default

Quote:
Originally Posted by LostintheOzone View Post
Just document everything as best you can and present your case to the company. That's about all you can do. No threats, be courteous and as factual as you can without getting emotional about it.
I was polite until polite didn't work anymore.

That was the point where they started telling me they were going to do things I specifically told them NOT to do without my explicit consent.

After a little bit of that, my lawyer friend sent their general counsel a "courteous" letter explaining how things were going to be.

I'm certainly not "whole" now, but at least my gun no longer looks like it was gone after by a ten year old with a set of naked vice grips.
Reply With Quote
  #42  
Old 05-07-2017, 04:18 PM
cmort666's Avatar
cmort666 cmort666 is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Aug 2003
Location: Rocky River, OH, USA
Posts: 9,451
Likes: 1,271
Liked 9,184 Times in 3,621 Posts
Default

Quote:
Originally Posted by rwsmith View Post
..I'm not going to add anything except that this really makes me sick. Especially, since I routinely tell people to let S&W have first crack at any job.
Sometimes they get it right.

Sometimes they get it very, very wrong.
Reply With Quote
  #43  
Old 05-07-2017, 04:19 PM
jimmyj's Avatar
jimmyj jimmyj is online now
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: May 2003
Location: DUNNELLON, FLORIDA USA
Posts: 11,102
Likes: 1,690
Liked 16,302 Times in 4,231 Posts
Default

S&W Customer Service is not what it once was.
I am considering going Ruger as I like their customer service.
Reply With Quote
The Following User Likes This Post:
  #44  
Old 05-07-2017, 04:29 PM
cmort666's Avatar
cmort666 cmort666 is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Aug 2003
Location: Rocky River, OH, USA
Posts: 9,451
Likes: 1,271
Liked 9,184 Times in 3,621 Posts
Default

Quote:
Originally Posted by jimmyj View Post
S&W Customer Service is not what it once was.
I am considering going Ruger as I like their customer service.
If I ever have another real job, there's a 4" .45acp/.45 Colt Redhawk combo in my future.
Reply With Quote
  #45  
Old 05-08-2017, 02:16 AM
basskinginthesun's Avatar
basskinginthesun basskinginthesun is offline
Member
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: May 2014
Location: atlanta
Posts: 90
Likes: 33
Liked 212 Times in 34 Posts
Default as some may say

some here say there is 2 sides to every story and agreed, thing is I have not heard their side of the story , as for now I am being patience and hope we can come to some understanding. told I was going to be contacted again early this week so should know more, very least I will have a story to tell behind the gun, thanks everyone for the advice ,keep ya posted
Reply With Quote
  #46  
Old 05-10-2017, 07:54 PM
LostintheOzone's Avatar
LostintheOzone LostintheOzone is offline
US Veteran
2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP. 2 guns swapped at repair/warranty.HELP.  
Join Date: Dec 2011
Location: WA.
Posts: 4,435
Likes: 4,490
Liked 4,461 Times in 2,182 Posts
Default

Quote:
Originally Posted by jimmyj View Post
S&W Customer Service is not what it once was.
I am considering going Ruger as I like their customer service.
I just got off the phone with Ruger customer service yesterday to have some work done on an old MKII. Those guys are trying very hard to be numero uno. I sent in a rifle a few months ago and they rebarreled it FOC. Of course it was only 18 months old but they didn't ask any questions, just fixed it. I've never been a huge Ruger fan but I can say they have first class customer service.

This old MKII target was built in CT around 1990 and isn't worth much so I thought I would see how their gunsmiths do with mounting a rail on it. If they screw it up no great loss. They sent me a FedEx label no charge so it's on it's way. We'll see if they come through, I expect they will.
__________________
That's just somebody talkin.

Last edited by LostintheOzone; 05-10-2017 at 07:59 PM.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
S&W warranty repair jayboy S&W-Smithing 6 10-26-2017 08:33 AM
617 back at S&W for warranty repair prairieviper S&W Revolvers: 1980 to the Present 10 09-28-2016 08:35 PM
Warranty Repair Status iamfuego S&W Revolvers: 1980 to the Present 1 12-05-2012 06:03 AM
Warranty Repair Squad Smith & Wesson SD & Sigma Pistols 14 05-30-2012 11:30 AM
Warranty repair on pre-1989 gun? tguil S&W Revolvers: 1980 to the Present 0 08-18-2011 12:17 PM

Powered by vBadvanced CMPS v3.2.3
smith-wessonforum.com tested by Norton Internet Security smith-wessonforum.com tested by McAfee Internet Security

All times are GMT -4. The time now is 04:58 PM.


Smith-WessonForum.com is not affiliated with Smith & Wesson Holding Corporation (NASDAQ Global Select: SWHC)