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Old 05-19-2017, 06:02 PM
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Default FedEx Ground: You can't get there from here

So I ordered a case (10 box of 50) of Winchester Ranger 130 gr +P from CDNN. $204 to the house. 2 days from Abilene TX to Ocala Fl. That was Sunday. 2 more days in Ocala for S&G's and down to Orlando Tuesday night. Wed. "out for delivery" and yep 12:39 pm, nobody home. No prob, I'll just sign electronically like I do for UPS. No can't do that. How about coming to the yard to pick it up? No can't do that. How about contacting the driver? No, can't do that. How about going to wherever that package will sleep tonight? "How would I know that?" OK, my stepdaughter will be here. "Is she 21? No, 19 I says. No, can't do that. Well, I was going to use my last "personal PDO" on Monday but Thursday is as close as I'm gonna get. About 12:39 pm driver shows up in his busted ### van with FedEx stickered on. Explains the "contractor" business model and basically that anything "ground" is "no frills" and if'n you can't get it, after the 3rd try back it goes. A couple folks still have jobs in America. I saved a few bucks on the ammo but paid out otherwise. I guess that Tom Hanks movie was only for "Express" customers because the customer service lady in Tennessee and the guy in Bombay reminded me more than once that I wasn't. You just can't get there from here. Joe
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Old 05-19-2017, 06:14 PM
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Same experience with FedEx Ground here in PA. Except when the Cambodian/Vietnamese/Korean/Malaysian driver did finally arrive he cracked a chunk off the side of my driveway trying to turn his too big truck around in a too small space instead of backing out. When I called FedEx they told me he was a private contractor and when I called the number they provided for the driver I had a conversation that was half gibberish and all frustration.

So much for FREE DELIVERY!
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Old 05-19-2017, 08:45 PM
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For me if FedEx is the only delivery option I don't need it that bad - at least not from that seller. Just me...
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Old 05-19-2017, 09:25 PM
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Don't see anything that suggests it's anything other than your problem . . .
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Old 05-19-2017, 09:26 PM
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. . . Except when the Cambodian/Vietnamese/Korean/Malaysian driver did finally arrive . . .
Not sure how that's germane to the conversation . . .
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Old 05-19-2017, 09:33 PM
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I didn't realize FedEx would transport ammunition to an individual. Several years ago I tried sending ammo via FedEx Ground, and they wouldn't do it. And this was at a FedEx terminal, not some storefront.
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Old 05-19-2017, 09:52 PM
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The may do it by ground only. I think that's what UPS does and I know they ship ammo as long as the box is marked "Orm D, cartridges, small arms."

UPS ground is much better than FedEx ground. FedEx ground is franchises and contract drivers only. UPS is company owned no matter how you ship. UPS ground goes anywhere that UPS goes, there are a lot of places where there is no FedEx ground services.

I used to send computers back to the manufacturer in West Palm Beach. My boss decided that we needed to cut back on shipping and told me to use ground only. We had to switch from FedEx air to UPS ground because FedEx ground didn't got there.

IIRC, FedEx is incorporated under the Railroad Act, while UPS is a common carrier. Different rules.

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I didn't realize FedEx would transport ammunition to an individual. Several years ago I tried sending ammo via FedEx Ground, and they wouldn't do it. And this was at a FedEx terminal, not some storefront.
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Old 05-19-2017, 09:57 PM
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As a consumer, I don't ever recall being asked what carrier I wanted. I remember being asked how much I wanted to pay, and how fast I wanted it. Don't recall ever being able to make any other choices . . .

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The may do it by ground only. I think that's what UPS does and I know they ship ammo as long as the box is marked "Orm D, cartridges, small arms."

UPS ground is much better than FedEx ground. FedEx ground is franchises and contract drivers only. UPS is company owned no matter how you ship. UPS ground goes anywhere that UPS goes, there are a lot of places where there is no FedEx ground services.

I used to send computers back to the manufacturer in West Palm Beach. My boss decided that we needed to cut back on shipping and told me to use ground only. We had to switch from FedEx air to UPS ground because FedEx ground didn't got there.

IIRC, FedEx is incorporated under the Railroad Act, while UPS is a common carrier. Different rules.
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Old 05-19-2017, 10:06 PM
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Default Why customer service....

How do you put a value on customer service? You don't. The ledger shows accounts payable and accounts receivable and whole lot of other stuff, but there's no line in the ledger for 'returns due to customer service'. If it can't be counted, it can be ignored. Once a company loses the customer service idea, it usually doesn't come back up again except as a last ditch measure to prevent bankruptcy. Everybody wants a job, but they don't get paid for customer service.
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Old 05-19-2017, 11:11 PM
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I use the USPS when I can. UPS when I can't. My neighbor used to be a FedEx contract driver. He said it wasn't a very good deal when he considered the hours he worked. FedEx flies a lot of stuff around the country but they actually deliver very little. A lot of it they just drop off at the post office and they deliver it.

I live 10 miles from town and USPS delivers most of my packages, UPS sometimes. FedEx hardly ever.
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Old 05-20-2017, 12:12 AM
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I don't get it. When Fedex ground cannot deliver to my house, I can pick it up at the Fedex hub in N Las Vegas.
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Old 05-20-2017, 12:22 AM
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fed-x is in with the post office-but they still couldn't find their butt with gps and a flashlight.
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Old 05-20-2017, 12:34 AM
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fed-x is in with the post office-but they still couldn't find their butt with gps and a flashlight.
In this city that applies to UPS, Fedex here are pretty good.
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Old 05-20-2017, 12:47 AM
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I've shipped and received hundreds of items using FedEx and can count on one hand how many problems I've had. All were minor and easily corrected. UPS,on the other hand,is a nightmare here. Seems to me to be dependent upon where you live as to which service is best. Just sayin'.
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Old 05-20-2017, 02:30 AM
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I was expecting a .357 delivered by fed x to my ffl. They sent notification that it was delivered and signed for. Went to ffl. Not there and ffl not open at 8am. Called fed x to research. 1 hr later told my gun in south carolina due to 2 shippong labels on box. I am in indiana. Told my ffl. 20 min later ffl called and said gun just delivered. They remarked that fed x is really fast getting it from south carolina to indiana in 45min. Fed x can't find it with both hands if you know what I mean.
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Old 05-20-2017, 08:54 AM
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I don't get it. When Fedex ground cannot deliver to my house, I can pick it up at the Fedex hub in N Las Vegas.
I have picked up FedEx packages from the President's Drive office many times. Ground does not go there, can't go there and if it ain't express, fuggedaboudit. I will be choosing vendors based on their carrier of choice from now on. Target Sports (same ammo was $5/box more) recently sent some Fed 9mm HST to me ground. Signed for it electronically and they dropped it in my specified spot. Joe
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Old 05-20-2017, 09:14 AM
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Made a purchase from Magpul this week. Went FedEx ground. Shipped 5/15 Cheyenne Wyoming. Delivered 5/18 9am. Perfect.

I generally get good service from UPS ground and USPS with the exception of when they work as a team-- UPS Mail Innovations. When UPS hands off to USPS the package can fall into a black hole. But I know that when I choose this shipping method to save money so I really can't gripe. I just don't bother to track it... saves on the aggravation.
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Old 05-20-2017, 09:15 AM
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The FedEx Ground contractor in my area is normally pretty reliable as is our USPS delivery. Our regular FedEx driver will leave all packages because we asked him too. Not sure if he sometimes has to forge our signature or not. The UPS driver is a pain in the posterior when a package requires a signature. Normal packages always seem to be delivered between 4pm and 6pm when we are home. They try and deliver signature required packages around 1pm when my wife is out running errands and I'm at work. Ugh.

I've shipped only USPS and UPS because the closest FedEx ground package acceptance location in nearly forty miles away. Priority mail normally beats UPS on price and speed as UPS favors commercial accounts and delivery to business addresses.
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Old 05-20-2017, 09:31 AM
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Quote:
Originally Posted by Muss Muggins View Post
As a consumer, I don't ever recall being asked what carrier I wanted. I remember being asked how much I wanted to pay, and how fast I wanted it. Don't recall ever being able to make any other choices . . .
I've run across several on line sellers that have shipping options at checkout. Seems, if I remember correctly, I ordered something from Sportsmanguide.com recently that gave the option of USPS (cheapest and longest delivery), UPS (midrange), and FedX (most expensive and fastest).
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Old 05-20-2017, 09:55 AM
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As a shipper you get some choices.

Things like "Direct Signature Required", this means they cannot leave it there and say signature on file. A live person must sign for it.

Another is "Must be Over 21", well that is easy.

So when filling out the shipping form check the box direct signature and over 21. Then it can be a royal pain for the recipient.

I have had Fedex items diverted to the local hub. Give them the tracking number and tell them you need to pick it up at the hub. If you cannot do this contact the shipper and have them do it, its not hard for them to divert delivery. It can take another day for it to be at the hub but not a big deal.

I find the post office a pain too, buy some ten dollar thing on eBay. The seller ships it signature required, that means I need to get a late start and go to the post office the next day.

I avoid sellers that ship things signature required, just not worth it to me.

Blame who ever shipped it not the delivery agent.
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Old 05-20-2017, 10:24 AM
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Fed EX delivery here used to be horrible. Seems to be better now. May they learned how to use a GPS. Packages would be dropped off anywhere within a 4-6 block area. In the winter left at closed businesses or summer homes. Real fun to find your package half covered in snow 2 blocks away from my business.

The final straw was when the driver left a package outside of my store, not even by the door, during hours I was not open.
Package was shipped signature required. It contained $16,000 in gold coins. The shipper and myself raised you know what quite a ways up the ladder. Service has improved.

Love my regular UPS delivery driver at the store, he even brings treats for my dog.

Last edited by pawngal; 05-20-2017 at 10:25 AM.
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Old 05-20-2017, 10:29 AM
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My Fed Ex driver refused to drive down my dirt road, it was a little muddy and UPS had just driven out. She claimed her tires were not good enough to drive down the road!
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Old 05-20-2017, 10:35 AM
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One of the benefits of working from home is that I'm always here for anything that requires a signature. I buy almost all of my ammo online, and I've only had one problem when the FedEx guy delivered to a very similar, but different address. I was expecting it (always look forward to an ammo delivery ), and when the tracking showed it delivered but it wasn't here, I called the seller and they called FedEx. The driver went and found it and had it on my doorstep in less than an hour.
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Old 05-20-2017, 10:39 AM
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If I paid for $16,000 in gold coins I think I would have just went and got it myself.......wherever it was.
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Old 05-20-2017, 11:15 AM
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...UPS has always been more reliable up here...being 7 miles and 2000 vertical feet on some rather thrilling rural mountain back roads from the nearest town...both UPS and Fed-Ex will at times stop in town at the Post Office and mail the package the last seven miles to me...sometimes it gets delivered...sometimes I have to go pick it up...
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Old 05-20-2017, 11:23 AM
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If I paid for $16,000 in gold coins I think I would have just went and got it myself.......wherever it was.
I had sent scrap gold to the refinery and traded for the gold coins.
Do this exchange at least once a year.
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Old 05-20-2017, 11:48 AM
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Folks need to scan this previous thread at about 15 "paragraphs/spaces down"

The same "discussion has been going on ad nauseam.

Start your own shipping companies. Pick it up yourself

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Old 05-20-2017, 11:56 AM
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Originally Posted by pharmer View Post
I have picked up FedEx packages from the President's Drive office many times. Ground does not go there, can't go there and if it ain't express, fuggedaboudit. I will be choosing vendors based on their carrier of choice from now on. Target Sports (same ammo was $5/box more) recently sent some Fed 9mm HST to me ground. Signed for it electronically and they dropped it in my specified spot. Joe
Hmm. I guess Fedex in your area operates in a different manner to the crew we have here.
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Old 05-20-2017, 11:58 AM
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Quote:
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Folks need to scan this previous thread at about 15 "paragraphs/spaces down"

The same "discussion has been going on ad nauseam.

Start your own shipping companies. Pick it up yourself

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Old 05-20-2017, 12:12 PM
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Fed Ex does residential deliveries on Saturday. Expecting some ammo today. I suspect tho, that UPS would have delivered it yesterday. Or would I have gotten Monday? Who knows.
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Old 05-20-2017, 12:50 PM
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Old 05-20-2017, 01:58 PM
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Default Knock on wood...

I live in a non-incorporated area but we have plenty of population here and are a stone's throw from two small cities and a large one. Fortunately, I've gotten good service from all three big delivery outfits.
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  #33  
Old 05-20-2017, 09:04 PM
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I heard that FedEx and UPS were merging into one company. FEDUP!
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Old 05-21-2017, 01:10 PM
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I get almost everything delivered to my office since no one can get to my door unless they climb the 6' fence. Now that my local PO has a system by which you can use their location as a street address and have the stuff shipped to your box (I never use my street address for anything), that also works. If I have a choice, I do not use Fedex. Last time Fedex ground delivered anything to the house, the fence was not here - but it was not for me.

They did not like the experience. Idiot driver went past the "no trespassing" sign to come up on the steps, and I got a package that was addressed to a prior resident of the house who had not lived there for 3+ years. I called the company and told them to come get it; that it was out with the trash, and that any other "visits" would result in a call to LE and an arrest, which would of course result in impounding the vehicle. Anyone who can't read and obey the "no trespassing" sign deserves whatever they get. Merry Christmas, Oedipus.
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Last edited by Doug M.; 05-21-2017 at 01:17 PM.
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