Received a message on my answering machine concerning the returned billing statement from Dish T.V. I was informed service could be interrupted if the address confusion was not corrected as soon as possible. The installer submitted the wrong address when he installed the dish.

I called the customer service number given and was greeted by programmed robotic statements. After pressing one or saying "yes" for English, I was told, "I believe I can help you with that. I'll give you a menu that contains nothing to do with correcting a billing address and say yes or no for each question"

After doing the Kabuki dance with yes and no with the robot and subject matter that could not correct the problem I was transferred to a "helpful" customer service agent located in the Phillipines!! I was the informed we can't change the billing address because it's in your wife's name, but, I'll leave a note here for someone to call. I just hung up.


I finally got on line and tried to e-mail customer service. No dice. Not active.I finally got Dish chat and contacted someone probably in India. I explained the billing address mix up and I was eventually (I hope) able to get the address changed to the correct one. Why do they make it so difficult? Customer service is not customer service if you're isolated from direct human communication with the business you are trying to contact.


This seems to be the norm these days and I suppose appears to streamline things but it sure burns my fuse.

Bob

at least you didn't have to talk to somebody in India.

I find the Indian CS people are usually very helpful....and I also found out why my tiki marsala recipe was a bit bland.

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Thirty characters. Exactly...

I avoid phone tag with most any of these utility services. I go straight to the web site, set up and account, and take care of nearly 100% of my needs. Here's Dish Network

Satellite Television - DISH Network - 1.888.825.2557

Set up your account, and you can do this stuff yourself, so it gets done correctly.

I just got off the phone with JC Penney. They ran an ad in the local paper for their Labor Day sale. They had a $329 stone coffee table that we liked, for $179. When my bride called the store to confirm they had them in stock she was told that they have to be ordered from California (two weeks to get to Tucson???), and there is an additional $30 delivery charge, to the store, not our house.

I called and spoke with the manager of the store and explained that their ad did not say anything about the additional $30. After a little gentle persuasion he agreed to sell me one without the $30 shipping charge. I re read their ad and found in small print, 1/16" high, they had in fact referenced the charge. My table is on order without the $30.

As my old sales manager used to tell his troops; "From sex to sales, nothing beats asking. There are only two answers and only one of them is bad. If you don't ask, you don't get!"

Believe it or not, I had a good experience at Wally World this week. I had to replace my gas grill which recently had a melt down (no, don't ask how that happened). My wife spotted a reasonable priced replacement that was on sale at WM and dispatched me to bring one home. The original price was $299 and it was on sale for $275. I picked one of the three they had and paid with my AmEx card. As I was wheeling it out (it was assembled) a WM employee approached and asked if I had paid for the grill. I maintained my calm and said yes. Before I could show him the receipt he told me I had to go to Customer Service because I was entitled to an additional 10% discount on the floor model. He actually ran after me to make sure I got the discount. That did surprise me.

Frank

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sona si latine loqueris .

At Dish - when the recording starts asking the questions press O to get a live person on the phone from customer service during normal business hours.

I know what you mean.
Even though the woman I had helping me with a computer problem wanted to help and seemed knowledgable, if you cant under stand them it is not good customer service.
I had the lady directing me to diferent locations in my computer and at last she kept repeating pooshahplee, pooshahplee, pooshahplee. Then, there right in front of me it struck me "Push apply?"
""YES, POOSHAHPLEE!"
God bless them,they want to help but I just cant understand them.
Thanks
Mike