I called Customer Service and after explaining the problems with my BG 380, they offered to send me a return mailing label, with a 4-5 day wait before I got it. I pressed them to email the return label sooner and they agreed but said it would still take 2 days. I later called CS back and pressed them some more and they agreed to email me the return label right away, which they did.

Why didn't they offer to just email me the return label right away in the first place? I sort of got the feeling there was one computer to go around for all the CS reps, and everyone else was still using their rotary phones.

They didn't offer to email me one. If I don't have the hard copies by mail in a couple days I'll call them back. BTW I'm sending mine back for a broken trigger mechanism -- it happened on my second shot.

That didn't offer to email the label to me either. I didn't even know that sending it via email was an option. I called on a Monday; I received the label the following Thursday. So, the wait time was three days, not including the day that I called (in the afternoon).

I would suggest you always as for the email label. I waited over a month without getting a return label and have heard of others with the same problem. Email I've never waited more than 36 hours.

I think it can depend on who you get on the phone. The good thing is once they have the gun turn around is quick.

Dave

I've always gotten them by email the same day I contact CS, usually within a few hours.

I don't know about that. S&W has had my BG380 for two weeks as of this coming Monday (August 23), counting from the time that they actually received it, not from the time that I shipped it. No word from them about the status.

I waited 4-5 days for a label and one week to get the gun back. It was a sigma 9VE that had a broken striker after 100 rounds but several dry fires.