For those of you who work at S&Ws service and repair...

Thank you Thank you! I don't know if you hear it enough, but, "I have never been taken care of and been so pleasantly surprised when I received my .357 back from your factory."

For those of you who are not aware of S&Ws service, here is a brief synopsis.

My M60 .357 has a 5" barrel and I have had her for approx. 2 years. I had an accuracy problem after I stepped up my ammo from .38 to .357. I called S&W to find out if I could send it into them for inspection... the how's/where's etc.

S&W gave me FedEx shipping on the spot. They received my revolver the very next day; Thursday. Monday I received a letter informing me it would most likely be two - three weeks. I received my revolver back on that Thursday! Seven Days!

When I opened the case and unwrapped my M60 I was looking at a totally new revolver, minus frame. I'm not even sure I am allowed, or should tell you that they replaced my barrel, cylinder, even new grips (better than the plain ones I had before), and even replaced the sight and packaged an extra one for me. OMG! I was just thinking they would tighten it up a bit.

What can I say? Those people are Great. Thank you again S&W.

P.S. My last round of five at 20 yards... one just below the bull and just below the group of three that widened the same whole in the black and yes one wild hair up top. (I knew right when I fired) Great job S&W!

Aren't they great!! I have never had to use them, but that is exactly why I only have S&Ws!! Congrats on the great outcome!!

__________________
~ "JJ"

I sent a nickel Model 37 to S&W several years ago because the finish was peeling off of the frame. They replaced the entire gun with a new 638. The turnaround time was fast too. I was impressed. I still don't understand why they didn't just refinish it. It was in excellent condition otherwise.

Dang,

And I thought I was special... lol
JJ and Gary you just don't hear about an "American" company taking care of their consumers/customers today. At least I don't hear anything like that.

Maybe years ago, (40 years+) when we had jobs in this country and people actually took pride in their work. And if any of you S&W guys/gals ever happen to read this, you should be damn proud for the work that you do.

Isn't it something... A company with a Historic past, which has to it's outstanding credit, the record of shaping this country. And is still performing Historically?

I wasn't really expecting anyone to reply to this thread. Hopefully, more will share their experiences and S&W will someday stumble upon this thread and see exactly how much they are appreciated... and continue with an All-American 'Exemplary' Company; very rare nowadays.

Sad, but I personally do not know of any other company that comes close to S&W.

I recently sent them a 58 that I bought (and paid too much for) on Kull's auction. When I got it I discovered that the target hammer and trigger had been installed by somebody that didn't know how to fit parts. So I sent it to them, the told me $49.00 to tighten the cylinder gap. (Kull has told me to send them the bill.)

It came back with a bag of parts (they even replaced the sideplate screws that kitchen table gunsmith had messed up) and a very nice trigger.

I too have nothing but good things to say about them.

thats how you stay on top for so manny years!

__________________
WILL WORK FOR AMMO!

I had to send my .460XVR back on a finishing issue on the sideplate, it had a rough seam by the hammer. It came back in 1 week looking absolutely perfect. I had a M&P 9mm the slide was machined rough, and it came back in 8 days with new slide and they tossed in a mag also. I was quite impressed and as far as I am concerned they will have a customer for life, the customer service is exceptional. Although they don't say much, they sure make up for it in getting things taken care of really fast. #1 as far as I am concerned, and I haven't found better.

__________________
Craig

Some smart person at S&W's executive level understands that good news travels fast in today's internet age, and when you do a customer right, plenty of people hear about, and quick!

Other companies don't always get that. One local dealer who sold me a supposedly "top end" (different brand) pistol got so irritated at the factory's warranty service that they quit selling their guns.

MGO, I know you can't mention a name. But do you know if it was an American company?

I sent a M19-3 to S&W for repair back in May and didn't get it back until a couple weeks ago because one of the parts needed wasn't readily available. Not only was I impressed with quality of the work done, I was even more impressed by the way they handled the unavoidable delay.

I'd like to send a big thank you to all the guys and gals in the S&W Service Department.

John

__________________
Age + Treachery = JohnnieB

Hey John,

If you don't mind me saying, that is also a commendable response on your part also; Patience. Patience is also a very rare and immeasurable virtue nowadays. Just watch people driving around and/or behind you and you'll see what I mean.

Thank you for your kind words, but in my case it is experience more than patience. Before retiring, I repaired, or caused to be repaired medical equipment and know how difficult it is to keep your customers up to date on the status of back-ordered parts. I have high expectations and S&W met those expectations in a timely manner, so patience, or lack thereof, didn't become a major factor.

I must admit, I used to get a bit impatient when a vendor would tell me that the part would be on my desk in the morning, only to find out when I called the next day to find out were the part was that the order wasn't even in their system yet. In fact I would sometimes get downright nasty when things like that happened.

John

__________________
Age + Treachery = JohnnieB