So I have gotten a letter back from the CS manager at viridian and she apologized for the issue. They did not over night my package and really did nothing but say sorry. Then they gave me another tracking number yesterday for the new unit. I checked last night and it said shipped. Then today I recieved an E-mail from a CS rep Kassi saying that the wrong package was shipped and that they had to make another shipment and then send it out. In a nutshell, I have to wait longer, meanwhile I signed up for a low leve light class on Thursday night that was 100$ non refundable assuming that my unit would be here based on the tracking number (UPS delivers in my community by 4:00 absolute latest). I then called Kassi and asked why again am I dealing with another mistake and one that could have been prevented if someone actually took the time to pay attention and she responded coldly and with an attitude "mistakes happen" that was the only answer I got. I tried to explain my side when I got rudely hung up on!. Again I swear I wasn't yelling or taking shots at them just trying to explain why I needed the laser by Thursday. I did not call back, I needed to kool out, after some time I recieved an e-mail with a real quick sorry and that the package would be here on Friday a day later then I originally was to get it..<br />
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Well my thoughts so far are, all the mistakes that have happend thus far could have been prevented if someone just took the time to care. It's all about quality of company and this is hardly what I got. I've heard Mostly good reviews of Viridian but now I am not so sure. I've had 2 defective units multiple hold up times. And poor customer service, if you ask me I'd say skip Viridian and go with another product. It is a neat concept the laser and light combo but it is def not worth all the work I've been putting into this matter. This was supposed to be a gift from my wife and that was almost a month ago.. What's more is I still do not know what the quality of the unit they are sending out to me at this point is going to be like.. So anyone who's thinking Viridian Green lasers save the money and move on... You might get a good unit but if you don't it's not worth all of this or the chance for this.... I'll keep you all updated<br />
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..... I sent the above threads on another forum but wanted the community to be aware