Seems like it was repaired almost a month ago and was sent back and forth from the shipping room and back to service 3 or 4 times without getting sent out because service didn't include the correct paperwork to ship to a CA dealer. Next time I know to ship it myself to avoid this issue. Thanks to board members for steering me in the right direction as to who to speak with in customer service to get it resolved...Otherwise it would still be there...

Thanks for sharing your not so good experience. I'll keep this in mind in case I ever need to send one back for service.

S&W has the best service around. Clerical errors happens everywhere ... don't let this be an indictment of S&W's entire service program. You got your gun back, and that's good news.

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I'm with the banned ...

If you don't mind me asking, what was wrong with it.

Out of the box the cylinder was binding. Didn't realize it until left the dealer and because of the 30 day between hand gun purchases in CA figured I would get it back before I could have even have gotten the dealer to exchange. I hold no grudge and am a happy guy today...time to go to the range

Did they do anything for you like give you something for your troubles?

Im in CA as well. No problems when I sent my 686 back for a a repair. Mine was back in 4 weeks, but I had some performance center work done on mine.

Cali and new jersey have some terrible gun laws! In nj now if you try to buy 2 handguns in less than 30 days you are a FELON! You loose your Second Amendment rights!Last year you would be delayed for 5 days not anymore!29 days no good 30 days no good 31 you are good to go!Making you a felon because you counted wrong is not right!Oh and the ffl he could loose his ffl too!Gun control coming in thru the backdoor!

WOW.... we need a dislike button!... LOL

Took it to the range and it was perfect. All is forgiven...

thats good after having to wait 8.5 weeks!How good was groups?Revolvers are my favorite to shoot and they are S&W!