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08-24-2016, 07:37 AM
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S&W poor quality and performance
I have never owned a S&W not by design just haven't owned one. I own several colts 6 inch snake collection, rugers , taurus , uberti , glock as well as AR 15 and 10 platforms and tactical shotguns and lever action rifles. I was recently given an Engraved 5RD 38SP for my birthday. The guns engraving was a joke so i thought well just send it back and they will do it rite. what a nightmare .First they didn't tell me they would be on a shut down and I ended up sending them the tracking number they thanked me but never actually notified me that they had my revolver after about a month and a bunch of who shot john I just told them to send it back. poor quality control and a marginal product and the service terrible. I just retired from a large water treatment facility and have dealt with companies from all over the world and this was the worst experience i have ever had
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08-24-2016, 08:15 AM
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Alrighty. Welcome, I guess, from the bootheel of Missouri . . .
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Wisdom comes thru fear . . .
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08-24-2016, 08:50 AM
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Thanks for sharing. Welcome to the forum.
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Mike
S&WCA #3065
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08-24-2016, 09:04 AM
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Welcome from Va.
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Roger
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08-24-2016, 09:12 AM
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Welcome from south Texas, I guess!
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"I'm your huckleberry".
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08-24-2016, 09:12 AM
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Welcome to the forum. Sorry you had a bad experience with Smith and Wesson's products and customer service.
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08-24-2016, 09:19 AM
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Straight shootin'
SWCA#2439
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08-24-2016, 09:50 AM
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Welcome from Wisconsin!
I'm sorry you had a bad experience with S&W. I've had nothing but good service & fine products from them as most of us did. There's always something that slips between the cracks. I'd call, email or write them about your experiences. Even if it does no good they'll know they have a dissatisfied customer who will tell the world. And who knows? Maybe it'll get some action from them.
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Former USN, Retired US Army
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08-24-2016, 10:08 AM
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So how does it shoot?
Sent from my XT1650 using Tapatalk
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08-24-2016, 12:06 PM
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Welcome from Tampa.
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NRA Bene Life, SWCA 2372
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08-24-2016, 12:30 PM
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I actually have tried to email them no luck I have an email thread from the service department like I said bunch of who shot john. Don't matter I have some very nice revolvers and will continue to collect and shoot have one on special order now I just wont be collecting S&W
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08-24-2016, 01:19 PM
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Absent Comrade
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Quote:
Originally Posted by Hdb
I actually have tried to email them no luck I have an email thread from the service department like I said bunch of who shot john. Don't matter I have some very nice revolvers and will continue to collect and shoot have one on special order now I just wont be collecting S&W
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That's nice, honey...
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08-24-2016, 02:03 PM
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A Country Boy Can Survive
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08-24-2016, 02:06 PM
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Welcome from the Pine Barrens of southern New Jersey.
Please believe us when I say, your experience is not the norm!
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Judge control not gun control!
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08-24-2016, 03:36 PM
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I get that its probably not the norm I will try and post some pics of the revolver. something that's so in your face I cant blame my wife she didn't realize that it wasn't supposed to look like that but the guy at the gun shop wont walk in there again .It gives me pause if something that Is so obvious gets shipped from the factory what about what you cant see and for them not to have opened the box look at it and immediately email that this will be taken care of don't get it
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08-24-2016, 03:48 PM
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Ruger spy
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John
Last edited by OLDSTER; 08-26-2016 at 07:08 AM.
Reason: spelling
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08-24-2016, 03:56 PM
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an actual conservative
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08-24-2016, 04:20 PM
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my fist forum I do have a couple Rugers my sp101 357 is a very nice to shoot and appealing to the eye
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08-24-2016, 04:40 PM
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I have learned, from this forum, that S&W will bend quite far to satisfy their customers and protect their good name.
I hope things work out for you.
If you are here looking for help and support, you will find us willing.
If you are here to rail against one of the most recognized and successful companies on earth, it will get quiet real quick.
Welcome.
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Music/Sports/Beer fan
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08-24-2016, 04:42 PM
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-jwk-
US Army '72-'95
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08-24-2016, 05:21 PM
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im going to have it engraved by a shop that specializes in engraving revolvers.. oddly enough while searching the web Smith & Wesson claims to be an expert arms engraver. think I might arrange to send it to them for a quote to fix it keep you posted cant make this **** up
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08-24-2016, 06:31 PM
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A Country Boy Can Survive
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08-25-2016, 06:55 PM
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I think jack was the engraver on my revolver
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08-25-2016, 10:10 PM
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i own several SMITH & WESSON revolvers...........i like to buy items that are quality, accurate and reliable.....
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There's nowt so queer as folk
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08-25-2016, 10:44 PM
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Quote:
Originally Posted by Hdb
im going to have it engraved by a shop that specializes in engraving revolvers.. oddly enough while searching the web Smith & Wesson claims to be an expert arms engraver. think I might arrange to send it to them for a quote to fix it keep you posted cant make this **** up
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I'd still like to see a picture or two . . .
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Wisdom comes thru fear . . .
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08-26-2016, 09:53 AM
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I have been a S&W fan for many yrs and have dealt with their service department on numerous occasions . I only have had one bad experience which was something that I ended up fixing myself .
I can tell you that when you have a lot of people working at a company it can happen to get that one guy / gal that isn't as devoted to their job or the company as he / she should be . It's human nature and it happens . You have not posted any pictures . It makes it difficult to realize your complaint .
Last edited by cowboy4evr; 08-26-2016 at 09:55 AM.
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08-26-2016, 10:36 AM
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Welcome to the forum
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08-26-2016, 03:33 PM
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Since this is the new member INTRODUCTION. Forum and not the complaint department......welcome from Ohio!!
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08-27-2016, 04:20 PM
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Don't know why you joined then but to be friendly;
Welcome to the Neighborhood!
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08-27-2016, 04:30 PM
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Bs. Pics or it didn't happen
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08-27-2016, 04:38 PM
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evidently you haven't dealt with Browning "service."
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09-28-2016, 08:37 PM
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Member
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Welcome from Texas Hdb. Great forum for all things S&W, have fun, learn lots, share what you know.
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I am a sheep dog!
1601 (ret)
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09-30-2016, 06:29 PM
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How'd from Kentuck...Kentucky!lol
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Life is short,live it fully.
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09-30-2016, 07:01 PM
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Welcome from south Texas. I guess!
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"I'm your huckleberry".
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10-04-2016, 05:58 AM
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welcome from south Florida
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