Smith & Wesson Forum

Go Back   Smith & Wesson Forum > >


Reply
 
Thread Tools Display Modes
  #1  
Old 01-06-2017, 06:10 PM
sjs sjs is offline
Member
Redding Customer Service Redding Customer Service Redding Customer Service Redding Customer Service Redding Customer Service  
Join Date: Sep 2003
Location: SC
Posts: 42
Likes: 84
Liked 15 Times in 6 Posts
Default Redding Customer Service

After knocking over my Model 2 Redding balance beam scale it was clearly damaged as the weights were very far off. I sent it to Redding just before Christmas and it arrived there the day before Christmas. I told them what happened and I did not expect it to be covered by warranty. I received it back today, repaired and with no charge for the work.

Not only did they repair it for free, they apparently didn't let the holidays slow them down. Pretty amazing service in my view.
Reply With Quote
The Following 7 Users Like Post:
  #2  
Old 01-06-2017, 06:43 PM
rwsmith's Avatar
rwsmith rwsmith is offline
Member
Redding Customer Service Redding Customer Service Redding Customer Service Redding Customer Service Redding Customer Service  
Join Date: Dec 2012
Location: (outside) Charleston, SC
Posts: 19,267
Likes: 22,459
Liked 14,552 Times in 7,483 Posts
Default That's definitely something that we aren't....

That's definitely something that we aren't used to. Classy business still exist. I think that they realize that they can keep customers by not pissing them off, especially gun owners.
__________________
"He was kinda funny lookin'"
Reply With Quote
  #3  
Old 01-06-2017, 07:34 PM
Eddie Southgate's Avatar
Eddie Southgate Eddie Southgate is offline
Member
Redding Customer Service Redding Customer Service Redding Customer Service Redding Customer Service Redding Customer Service  
Join Date: Sep 2016
Location: Southern Middle Tennessee
Posts: 206
Likes: 279
Liked 128 Times in 71 Posts
Default

I split a 7.5 Swiss sizing die trying to convert .284 brass and they replaced it no charge and as you said with all speed . They are top notch folks in my opinion.

Eddie
__________________
Grumpy Old Man With a Gun
Reply With Quote
The Following User Likes This Post:
  #4  
Old 01-08-2017, 03:22 AM
Calliope Calliope is offline
Member
Redding Customer Service Redding Customer Service Redding Customer Service Redding Customer Service Redding Customer Service  
Join Date: Jul 2011
Location: On the Mississippi.
Posts: 256
Likes: 27
Liked 78 Times in 47 Posts
Default

After Titegroup ruined my powder reservoir I bought a replacement for my Redding 10X from Midway, but it was a bit too small. Emailed Redding, they sent me one right away, no charge, no questions, 100% USA made.
Reply With Quote
  #5  
Old 01-08-2017, 04:19 AM
hdwhit hdwhit is offline
Member
Redding Customer Service Redding Customer Service Redding Customer Service Redding Customer Service Redding Customer Service  
Join Date: Sep 2016
Location: North Texas
Posts: 204
Likes: 5
Liked 94 Times in 64 Posts
Default

Quote:
sjs wrote:
I received it back today, repaired and with no charge for the work.

Not only did they repair it for free, they apparently didn't let the holidays slow them down. Pretty amazing service in my view.
Yeah, pretty amazing seeing as Redding's Customer Service still hasn't responded to an e-mail inquiry that I sent them in mind-December.

I can afford to pay extra to buy 100% USA made products and I am willing to do so where there is value in doing so, but there's no reason to buy their products if Redding, like Lyman, won't even respond to e-mails or letters sent via the U.S. Postal Service.
Reply With Quote
  #6  
Old 01-08-2017, 09:45 AM
Collo Rosso Collo Rosso is online now
Member
Redding Customer Service Redding Customer Service Redding Customer Service Redding Customer Service Redding Customer Service  
Join Date: Jan 2014
Location: Upstate South Carolina
Posts: 909
Likes: 350
Liked 905 Times in 384 Posts
Default

Owning a T-7 I contacted Redding twice, once about replacing turret heads and again with a problem with their on the press priming set up. Both times problem solved quickly.
Reply With Quote
  #7  
Old 01-09-2017, 03:34 PM
jag312's Avatar
jag312 jag312 is offline
Member
Redding Customer Service Redding Customer Service Redding Customer Service Redding Customer Service Redding Customer Service  
Join Date: Jun 2008
Location: Minden, Nevada
Posts: 2,154
Likes: 215
Liked 1,764 Times in 669 Posts
Default

I have had nothing but great experience with both Redding and RCBS. They are companies run by gun people for gun people.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Customer service huntrfishr1 S&W Revolvers: 1980 to the Present 10 05-13-2014 10:02 PM
Great Service From S&W Customer Service texagun S&W Revolvers: 1980 to the Present 10 05-22-2013 05:24 PM
customer service BadKarmaZeroSix Smith & Wesson M&P15 Rifles 8 03-02-2013 01:26 AM
LEE customer service Rule3 Reloading 36 02-27-2013 10:39 AM
FS: Redding 10X Pistol Powder Measure & Redding Stand............ Marksman Accessories/Misc - For Sale or Trade 1 10-30-2010 11:49 AM

Powered by vBadvanced CMPS v3.2.3
smith-wessonforum.com tested by Norton Internet Security smith-wessonforum.com tested by McAfee Internet Security

All times are GMT -4. The time now is 09:43 PM.


S-W Forum, LLC 2000-2015
Smith-WessonForum.com is not affiliated with Smith & Wesson Holding Corporation (NASDAQ Global Select: SWHC)