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Old 02-21-2019, 09:45 AM
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I bought my Lee Classic Turret Press several years ago, when funds were tight and I just needed to "...just get by..." Since then, I have been able to afford more/better equipment, however, I have never really needed anything "better" other than adding an adjustable charge bar to my Auto-Disc Pro powder dispenser and adding a RCBS 505 scale. I continually can get all my handgun loads within +-0.1gr consistently with the Auto-Disc Pro. I trickle my Rem .222 reloads, but that is a different story all together .

THAT SAID, I had a brainfart when pouring my powder hopper back into the powder storage bottle. While re-capping the powder bottle, my turret with dies and the Auto-Disc Pro attached, rolled off my work bench toward the floor. I stuck my leg out to break the fall (aka minimize damage), but ended up breaking the powder hopper off at the neck... Angered at myself, I called Lee Precision to re-order the correct part...

I was then informed that the needed part was FREE! All I had to do was pay shipping.

THANK YOU LEE PRECISION! I know there are numerous "higher" quality companies out there, but when it comes down to service Lee is tops, IMO.
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Old 02-21-2019, 12:15 PM
ajensen ajensen is offline
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I am in complete agreement with you regarding the customer support at Lee Precision.
Years and years ago (20+), I purchased a used Lee Loadmaster after using a single stage for several years.
Being new to the progressive world, I contacted Lee Precision and asked if I could send my Loadmaster back to them for inspection and replacement of any defective or broken parts. They said send it back.
I did and when they returned it, they listed several parts that they replaced and at the bottom was a note that said No Charge and enjoy my new Loadmaster.
Great people to deal with.
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Old 02-21-2019, 01:17 PM
SMSgt SMSgt is offline
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Good customer service breeds customer loyalty.

And bad service has the opposite effect, which some companies never learn.
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Old 02-21-2019, 02:36 PM
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Reloading equipment manufacturers as a group seem to really be a class act. LEE, Hornady, Dillon, RCBS all seem to have stellar customer service. It is especially refreshing nowadays, when every other business has cut it back to almost nonexistent.
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Old 02-22-2019, 03:29 PM
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Quote:
Originally Posted by johngalt View Post
Reloading equipment manufacturers as a group seem to really be a class act. LEE, Hornady, Dillon, RCBS all seem to have stellar customer service. It is especially refreshing nowadays, when every other business has cut it back to almost nonexistent.
I agree, as a group they do seem to be great.

I have found shooters, fishermen and reloaders to be the friendliest people anywhere.
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Old 02-22-2019, 04:24 PM
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I finally broke down and ordered the new primer feeder the smaller on came with out a plunger so I called and was sent the missing part with no questions asked. I also once needed a decaping pin and ordered one and was informed it was free except shipping. Got to love it.
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Old 02-23-2019, 01:52 AM
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Quote:
Originally Posted by HorizontalMike View Post
I bought my Lee Classic Turret Press several years ago, when funds were tight and I just needed to "...just get by..." Since then, I have been able to afford more/better equipment, however, I have never really needed anything "better" other than adding an adjustable charge bar to my Auto-Disc Pro powder dispenser and adding a RCBS 505 scale. I continually can get all my handgun loads within +-0.1gr consistently with the Auto-Disc Pro. I trickle my Rem .222 reloads, but that is a different story all together .

THAT SAID, I had a brainfart when pouring my powder hopper back into the powder storage bottle. While re-capping the powder bottle, my turret with dies and the Auto-Disc Pro attached, rolled off my work bench toward the floor. I stuck my leg out to break the fall (aka minimize damage), but ended up breaking the powder hopper off at the neck... Angered at myself, I called Lee Precision to re-order the correct part...

I was then informed that the needed part was FREE! All I had to do was pay shipping.

THANK YOU LEE PRECISION! I know there are numerous "higher" quality companies out there, but when it comes down to service Lee is tops, IMO.
Yup. As I understand it that is true for just about any replaceable part - but only one time for each item. If you need a second replacement you have to pay for it. That's still a mighty generous parts policy IMO...
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Old 02-23-2019, 08:13 AM
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and you get to talk to the nice lady in CS without going through a drawn out phone tree!
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Old 02-23-2019, 08:25 AM
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I agree, Lee's customer service is top notch, as is RCBS. Only two I have used for CS. I know a lot of folks talk down on Lee equipment but I have loaded 9mm, 40 s&w, 45 acp, 38 sp, 357 mag, 308 and 222 Rem with no problems at all. Works for me.
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Old 02-23-2019, 02:23 PM
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Talking BIG GRINs...

Less than 48hr later and I have my replacement powder hopper part from LEE!

All the way from Wisconsin to Texas. zoom...
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