I purchased a new T-Mag II press in November. Shoulder bolt broke in January. Told to wait 6 weeks, then that the part was in but there was a 2 week delay for heat treatment, and was told today that no, part was never in and that I will have to wait another 6 weeks. So the Lyman press has been broken for as long as its been working.
At this point (ammo shortage, I reload for a reason), I want to escalate this past the front line CS rep who has been polite and responsive, but limited in what he can actually get done. I either want my part (taking them at their word, that's impossible), a full refund, or a replacement turret press from their current production line that is actually being supported. Anyone have a contact at Lyman that they will private message me?
I don't want to be "that guy" who makes a stink with whoever answers the phone, but I'm willing to do that if I need to. The actual shoulder bolt is a non-standard sizing so I can't just go to the local specialty bolt store and pick up a replacement.