The other day, I figured out some parts I needed for my Dillon XL 650. I bought the press used and have used it a lot in the many years I've owned it. I went to Dillon's website and used their message system. I described the parts with part numbers I needed and even during these times of reloading/ ammo extreme demands, they sent the parts out the next day and of course free of charge. Just another no BS warranty experience for me. BTW, the old 650 is working better than new (a few aftermarket parts help).

I did the same thing with my Hornady case prep center. Late last year the gear box locked up. I looked at the manual and it showed a parts breakdown. Took the gear box apart and discovered one of the plastic/nylon gears had split on the shaft. Looked at the warranty which said “sent it back and they will repair”. I started my email to them with “I know you guys are busy,”. , and gave them the part # of the gear I needed. 3 days later the parts shows up . Back up and running now.

Dillon is the best.

I have had good results with getting parts from Dillon, Hornady and Lee with anything related to reloading. They are all much better about not charging for replacement parts than anything non reloading related these days.

In addition I have had really good service from RCBS. In fact, if I recall correctly, I haven't had a bad experience with any firearms related business.
Maybe they're just better folks to begin with contrary to the opinion of the anti's.

Dillon started it all with free replacement parts. All the others had to catch up..........Glad they did.

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S&W Accumulator

Only problem I have encountered: is Lyman after ATK took them over. They don't honor earlier Lyman warranties. And their current warranty is a strict One Year! I did tell them that the failure to honor a warranty on a failed carbide sizer insert on a brand new purchased "New Old Stock" 45 ACP die set would come back and bite them in the butt. The didn't care! So now you know how a fine Old American company is ruined by "Bean counters."

RCBS has been fantastic since I started reloading in 1979! If they made it, they stand behind it!

CH4D Bought out CH over 25 years ago, but continued to sell the old stock, and warrants any old stock they sold (I has a 43 Spanish die fail 10 years later, they replaced it!)

Redding has been my choice for bench rest and long range rounds, since 1988, and the few minor problem that came up (one sizing collet was off by .002,) they were all over that like greased lightning!

I bought my Dillon 450, in 1984, and they have sent not only the replacements for failed parts, they often sent upgrades instead for free!

I know good CS and Lyman ain't it! Ivan

Dillon has the best service.

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Made it, Ma! Top of the world!

Years ago I was in a LGS talking to another customer who had his house burn down to the foundation, everything GONE! His Dillon 550 was melted into a glob of Al. He sent it back with a note for them to rebuild it! Also in the package was an order form filled out, and signed, which ordered everything he had lost and with his MasterCard number! All was to be reimbursed by the insurance co. The order was filled and shipped with a note, "Sorry for your loss"! His card was not charged! ! !
I think this was above and beyond their no BS warranty!
jcelect

This weekend a shellplate indexer ring snapped. It was a plastic part that's survived at least a decade and countless rounds, so annoying but not unexpected. I also had a couple powder measure parts that got bent once to locking screws backed out and one ANCIENT Dillon powder measure I'd bought at a gun show for $3 because the powder hopper was melted (I bet that was an interesting story). Anyway, called them up today, right near quitting time in fact. I got a human in moments, read him the part numbers I wanted, told him a little about how the powder measure parts bent, and he said it would all ship out within two days.
Very satisfied repeat customer here.
I will say, I had to call them years ago about a sizing die in a SQ-D and the person I got a hold of was cranky and I don't remember if I had to measure or actually send in the old one before they sent the replacement part so that soured me a fair bit.

I bought my 650 when it first got released, so early 90's, 25+ years ago. Over the years I have had parts break that have been replaced without question. A few years ago I was talking to a Dillion rep, and he suggested I send the whole press back to be gone over. Dillion cleaned, and updated the entire press to what was then the current model. Can't ask for better service than that.

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Plastic has no soul

What manner did you ship the press and was it expensive?

I don't remember it was several years ago before shipping got out of control.

I do remember when it came back it was in a new box with $0 due on the invoice.

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Plastic has no soul

I ordered an upgrade part for my OLD Square Deal B, was also looking for replacement springs fro the powder measure bar, but couldn't find a number listed as they had changed designs. So I placed my order, then called the next day to inquire about the old part, the gentleman on the phone said, "No problem, I'll add that part to your order." I figured they would charge me the buck or two for the part, but when I looked at the receipt it was no charge. This is on a 35 or 40 year old press. Great service, and I won't use any other company's press.

My last two experiences with Dillon has been the polar opposite. A bit over a year ago, a part on one of my powder measures broke. To make a very long story short, it took multiple emails and me having to send the broken part back on my dime to get a replacement part - which took over a month.

Last week I broke the indexing ring on my XL650. I filed a warranty claim via their website - and noted that they are saying it is currently taking a few weeks for them to even read the claims! I went ahead and filed the claim, then a few days later, just went ahead and ordered a new ring, which by the way came today. I still haven't heard a word on the warranty part other than the confirmation email that they got the claim. No one can provide me with an acceptable reason as why it takes them weeks to even look into a warranty claim but they can take your money and send out the exact same part in just a few days. Greed and or malfeasance is not acceptable, nor is poor management.

If Mike Dillon were alive today, he'd be kicking some major tush and firing people. Dillon is not the same company they used to be, and that's really sad.

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So many S&W's, so few funds!!

All things considered, I think all of the reloading equipment manufacturers have outstanding service and support compared to, well just about anyone. I bought into Hornady, their customer service and warranty support was great the last time I need them (which was a long time ago).

Whenever you start getting annoyed with any of them, pay your bank a visit for an example of what lousy service really is.

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Common sense isn't so common.

I belong to a credit union and the service has been outstanding. No banks for me.

On the plus side, I did get word today that the new index ring has been shipped.

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So many S&W's, so few funds!!

I own a 650 (about 15 years now) and used to own a SD-B. I have only great things to say about Dillon and would never even consider another brand! BTW their Dies are GREAT as well!

In the 15 years I've owned the 650 I would say I've cranked out 100K round so far - maybe more. In all that time the only parts that had to be replaced were a buzzer for the low primer alert and a few plastic tips for the Primer tubes - that's it! Just a pleasure to use!

With all the problems in this day and time, I still think that Dillon treated you right. Bought any primers or powder lately? A trip to my local grocery store yesterday found the bread shelves empty!

This is my current experience. I am helping a friend who is getting up in age with his two presses over the past few months. One was an old SD and I suggested he send it in which I did for him and they just sent a new one as his was so old it wasn't worth messing with. I had to pay the shipping and insurance which was about $50 through UPS.

Then he started having problems with his 650 and wanted me to help get some parts to fix it. Keep in mind he lives 3 1/2 hours from me but we talk and get together often. So I complete the form and pasted what the problems were and what parts I needed. That was December 26. I have heard nothing from them although I contacted them two more times via the internet form and once through their customer service via email and I called last week. The person told me that they had a computer breech and my request may have been lost. I told her when it was sent and to which email and she said it should be good and someone would get back to me and that they only have two people working in that area. I am totally frustrated with them. I don't know what else to do and the really bad thing is I could get on the phone with a tech and we could get this done in probably 10 minutes or less.

I personally have a SDB that was gifted to me and a Hornady LNL AP. When I first started with the LNL many years ago I had a couple small issues and Hornady immediately responded.

Blue does not have the market cornered on service and frankly I am extremely disappointed in their service and demeanor.

OP doesn't surprise me in the least. I never received any type support from Dillon that wasn't outstanding (and I've called them plenty of times when I first got into reloading.....years ago).

Got powder delivered yesterday as a matter of fact. Two pounds of Win244 and two pounds of VihtaVuori N340. Ordered Sat, got it 5 days later. Though I'm not sure what that has to do with questionable customer warranty service.

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So many S&W's, so few funds!!

It's about limited production of products, service and supply chain in these times. BTW, try finding some more popular powders and see how that goes. I'm glad that some things meet your expectations these days.