Have a 686 bought it when they first came out in 1980 the hammer stud inside the frame that holds the Hammer in place broke off flush on the frame.
It has been a couple of weeks now haven't heard from them. Can they repair stud or will they replace the frame.

Thanks

They take Christmas season off every year. Give them a chance to catch up... they'll get back to you.

That can be repaired -- they will put in a new stud.

You've already sent your 686 in to S&W? What did they say when you originally alerted them to the issue before sending it in?

Because your 686 predates S&W's lifetime warranty, it doesn't receive priority inspection and repair -- might be months before you hear back.

They might replace the broken stud, they might decline -- both responses have been received by members here with a similar problem in a pre-warranty gun. What accounts for the difference isn't always evident.

I doubt they'll replace the frame -- don't think they've got any of the old style L-frames sitting around, and the new-style wouldn't be a match. Likeliest is they'll press in a new stud. If they refuse, there are a few old school revolversmiths still around who will.