Disappointed in S&W

allglock · #**101** 02-28-2011, 11:29 AM

Let this 100th reply be the last...............PLEASE!

luangtom · #**102** 02-28-2011, 11:45 AM

Amen, to that.....

ExMachina1 · #**103** 02-28-2011, 11:50 AM

i like pie

redhawk444 · #**104** 02-28-2011, 01:35 PM

When a thread gets long like this, why do people start saying that they wish it would stop?

All you gotta do, if you are tired of a thread, is quit opening it and reading the posts....

65kaiser · #**105** 02-28-2011, 01:40 PM

Quote:

Originally Posted by ExMachina1

i like pie

Hey!! thats my line....

ExMachina1 · #**106** 02-28-2011, 03:48 PM

Quote:

Originally Posted by redhawk444

When a thread gets long like this, why do people start saying that they wish it would stop?

All you gotta do, if you are tired of a thread, is quit opening it and reading the posts....

because once the topic has been exhausted the only things left to talk about usually end up starting a fight and lord knows that keeping up with a good, ragin' flame war is a giant time suck

turbo38gn · #**107** 02-28-2011, 04:04 PM

Quote:

Originally Posted by ExMachina1

because once the topic has been exhausted the only things left to talk about usually end up starting a fight and lord knows that keeping up with a good, ragin' flame war is a giant time suck

Ok, lets keep it going...... how bout we turn a little to the right and I'll show you my Performance Center gun I just picked up ,, about 2 hours ago....

This picture was taken in the S&W show room. Not sure, but maybe someone can tell me if that's a MIM or forged trigger...

By the way, it's the Bone Collector SW500

And here's a picture in one of the cases of several PC guns... in the background is the counter where you rent guns and behind that is the shooting range.. where you can test fire any of the S&W guns...

The last picture is of the Governor... one of the guns in my future, when and if it becomes legal in Mass.. But I think my next gun may be a 686.. I think the picture above, of the PC guns, may be the one top right... enjoy guys.. for you true S&W fans.. I'm a lucky guy... for you few haters... what can I say, we love ya still ..

This is where I get to spent my lunchtime or any other time I can get away.... I'll be up there tonite target shooting with my wife, she'll be shooting her Mosquito-22lr, MP9c and her MP15-22, I'll be shooting my M&P40c-sig357barrel and my new M60-pro... should be fun... just a little practice and play.. take the edge off after a long weekend..

jppezz23 · #**108** 03-04-2011, 05:31 PM

I will keep buying S&W weapons because i like them your incident will have no bearing on what i do,but i would have paid the 83 dollars and enjoyed the gun.

65kaiser · #**109** 03-04-2011, 07:11 PM

Quote:

Originally Posted by jppezz23

I will keep buying S&W weapons because i like them your incident will have no bearing on what i do,but i would have paid the 83 dollars and enjoyed the gun.

He did!!!!!

CO_Kid · #**110** 03-04-2011, 08:03 PM

Add me to the list that they should be willing to fix a manufacturers defect.

That being said, and please don't think that I'm trying to be rude to you, if I were you, I'd be counting the repair price as the price paid for not thoroughly inspecting a pre-owned gun before buying it. That seems like a problem that would have been easily detected by even a cursory inspection.

I'd call it even.

Orsogato · #**111** 03-04-2011, 08:15 PM

I think they should just fix the darn thing in this instance.

They fixed my Elmer Keith commemorative and didn't charge me a dime. It was not the same problem (but a similar type of situation). The cylinders were messed up and it couldn't chamber all 6 cartridges without jamming up. It was bought ANIB - unfired.

The customer service is the biggest plus for s&w in my book. I hope they never lose sight of that. As long as they don't I'll be buying new and used Smiths as long as God allows me to breath down here.

I've had great service on that instance and others.

1x2 · #**112** 03-06-2011, 03:26 AM

I'm with redhawk444.
I get a kick out of the posters who are tired of reading posts on threads and/or have had their say, and call for an end, so from that point forward, everyone else should have realized how tired they were of this and just gone home, because the forum police have spoken (so to type). Do you guys pick straws secretly, or do you get a sash and a paper hat, too, to go with your authority? Just sayin...

. It's all right with me if you call for a halt.

I also agree with sabre03.
Real simple to me.
The revolver is defective; S&W admitted it.
S&W said they would "take care of it". Sabre relied on that when he shipped them back the revolver. When I'm out at a restaurant, the bill arrives, and I say "I'll take care of it" and any of you were also at the table, would you then ask "OK, thanks, how much of a bill will be left after you've taken care of it?" I'll give you a hint (the answer is $0.00).

In general, I like some healthy carping. If S&W's repair service was going down the tubes, and "you" (you know who you are) choir boys are still singing nothing but their praises, it'd be a real disappointment, though I guess I'd expect it from those of their stockholders, here.

Sabre03, carp all you want.

As an aside, I think S&Ws repair charges are eminently reasonable, in those instances in which the repairs are performed correctly.

Oh, BTW, we can close this thread, now

.

ExMachina1 · #**113** 03-06-2011, 11:32 AM

Quote:

S&W said they would "take care of it". Sabre relied on that when he shipped them back the revolver. When I'm out at a restaurant, the bill arrives, and I say "I'll take care of it" and any of you were also at the table, would you then ask "OK, thanks, how much of a bill will be left after you've taken care of it?" I'll give you a hint (the answer is $0.00).

recently, i had a plumber over looking at some work that needed to be done and after discussing the job's feasibility and the timing of the work, he said in a very confident voice "i'll take care of it all".

that phrase has more than one meaning.

1x2 · #**114** 03-06-2011, 01:09 PM

ExMachina1,

From the e-mail in the first post:
"We stand behind our products and will make this right for you. "
A guy can get a revolver repaired at (anymore, far too few

) other places for money, and no one expects them "to stand behind our products" because they aren't their products, they're S&Ws products. But if I had a repair performed by a gunsmith, the repair was defective, and I brought it back to the smithie and was told "I'll take care of it", I'd be ripped to find an invoice demanding money attached to my handgun when I went back to pick it up.

Contextually, IMO your plumber's story is right on with respect to the phrase "I'll take care of it", meaning the repair or improvement only, and that you might not have to pay for the plumber's time and materials should never have entered your mind. I don't imply that it did, only that we agree that the thought would have been out of place in relation to that portion of your negotiations. Not so, IMO, in Sabre03's case. I'm contemplating product liability as well as the rep's statements made, not warranty. Product liability has no termination date that I'm aware of; poor example or no, I view this as a reason that Ruger stuffs the newer transfer bar lockwork on every OM single six they can get their hands on- at no charge. Admittedly, the Ruger example arises from safety considerations, but product liability encompasses more than just safety, among other things, the product must function properly. IMO S&W owes him a credit on his card for the $83, for the reasons of product liability and representations (statements) made.

That's all I got

.

ExMachina1 · #**115** 03-06-2011, 01:51 PM

Quote:

Originally Posted by 1x2

ExMachina1,

From the e-mail in the first post:
"We stand behind our products and will make this right for you. "
A guy can get a revolver repaired at (anymore, far too few

) other places for money, and no one expects them "to stand behind our products" because they aren't their products, they're S&Ws products. But if I had a repair performed by a gunsmith, the repair was defective, and I brought it back to the smithie and was told "I'll take care of it", I'd be ripped to find an invoice demanding money attached to my handgun when I went back to pick it up.

Contextually, your plumber's story is right on, and that you might not have to pay for the plumber's time and materials should never have entered your mind. Not so, in Sabre03's case. I'm contemplating product liability as well as the rep's statements made, not warranty. Product liability has no termination date that I'm aware of; poor example or no, I view this as a reason Ruger stuffs the newer transfer bar lockwork on every single six they can get their hands on- at no charge. IMO S&W owes him a $83 credit on his card.

if you look at the first post, you'll notice that the original message from S&W was sent to the OP without S&W ever having seen the gun. moreover, the OP originally described the gun to S&W as being "new," even though it was pre-owned.

there are plenty of examples in the previous pages of how the buyer of a new gun (or a new anything) have the primary responsibility of notifying the manufacturer of defects in a reasonable amount of time.

here the original purchaser (who ever that was; there could have been ten previous owners for all we know) did not uphold his responsibility by requesting that S&W fix the problem. now, 30 years after the fact, I think S&W is not being unreasonable in charging the current owner for a repair that may very well have been much easier and cheaper for S&W to do 30 years ago.

so you and i disagree as to whether or not the OP was entitled to a free repair. what i think all of us agree on is that a free repair could certainly only help S&W's public image.

Trippy · #**116** 03-06-2011, 02:50 PM

new or not the gun is 30 years old. go buy a car, put it in your garage for 30 years then try and get the manufacturer to cover the repairs it would need, they would tell u to go pound rock salt. fix the thing or don't but don't blame smith for not covering a gun built 8 years before their lifetime warranty.

srgvaz · #**117** 03-11-2011, 07:40 AM

Quote:

Originally Posted by Trippy

new or not the gun is 30 years old. go buy a car, put it in your garage for 30 years then try and get the manufacturer to cover the repairs it would need, they would tell u to go pound rock salt. fix the thing or don't but don't blame smith for not covering a gun built 8 years before their lifetime warranty.

I've never heard of any "car" having a lifetime warranty however they do have XX- years or XX- miles. Be realistic here a manufacturing defect on any NEW unfired gun should be covered by the manufacture or some warranty unless the manufacture no longer exists. Everyone is entitled to their opinion here but some folks just can't think realistically.

turbo38gn · #**118** 03-11-2011, 07:44 AM

Quote:

Originally Posted by srgvaz

I've never heard of any "car" having a lifetime warranty however they do have XX- years or XX- miles. Be realistic here a manufacturing defect on any NEW unfired gun should be covered by the manufacture or some warranty unless the manufacture no longer exists. Everyone is entitled to their opinion here but some folks just can't think realistically.

People seem to keep going back to this "manufacturing defect" ... I have not seen one bit of evidence showing anyone from S&W said it was a "manufacturing defect" other than the OP saying it... IT'S A USED 30 YEAR OLD GUN... PERIOD.. WITHOUT A WARRANTY.

turbo38gn · #**119** 03-11-2011, 08:39 AM

Hmmm not.... actually I own a small business and have had situations similar to this one, had a product picked up and returned to me, only to find out it wasn't what it was said it was... oh ya.. and I've dealt with customers with your mentality too... makes me want to flip hamburgers at Mickey D's...

Oh ya... there was no bait and switch here, you really ought to refrain from using words to attempt to make Smith look like some criminal element trying to make $20... it wasn't about the money for them, just a procedural ruling that because of the internet has been given a life that just isn't right or fair to a fine company.

.357magger · #**120** 03-11-2011, 12:47 PM

Want to bet that EVERYONE of the posts/posters that say, "this has left a bad feeling" or "now I'm not going to buy a Smith" will fall by the wayside upon seeing the next model that catches their eye at a price they want?

Takers?

C'mon...it's the S&W FORUM for goodness sake.

Personally, I think they should have taken the gun back and given the OP a brand new 1981 model 36 to replace it. And...they should have had it personally delivered by the Swedish bikini team, sans bikini's, in an effort to make sure their internet presence was properly represented. With a nice keg of cold brewsky to boot. THAT would have been "taking care of it" no?

Habbyguy · #**121** 03-11-2011, 02:28 PM

Quote:

Originally Posted by .357magger

Personally, I think they should have taken the gun back and given the OP a brand new 1981 model 36 to replace it. And...they should have had it personally delivered by the Swedish bikini team, sans bikini's, in an effort to make sure their internet presence was properly represented. With a nice keg of cold brewsky to boot. THAT would have been "taking care of it" no?

Throw in a case of ammo, and you've got a deal!

tnpatriot · #**122** 03-11-2011, 11:21 PM

Quote:

Originally Posted by XTrooper

Seems clear cut to me. There's no warranty on the weapon yet you still want them to repair it for free. When in hell did everyone decide that they were entitled to everything for nothing?

When I bought a used former Kentucky State Police Model 1076 that needed a new extractor and extractor spring, I was told I would have to pay for the repair because the pistol's prior government service invalidated the lifetime warranty. Instead of whining on an Internet forum about it, I paid the repair bill and received the repaired pistol back in short order.

As I see it, you have two choices. Either pay to have the revolver repaired or sell it and let someone do what's necessary.

BTW, refusing to do out-of-warranty repair work for free has NOTHING to do with "customer service."

You seem so angry! chill out man, feel the luv

maglvr · #**123** 03-12-2011, 03:39 AM

Have them send it back, open it up yourself, locate the problem, and remedy the situation

I stopped wasting my time/money 30 years ago, sending in problem guns only to get them back, with the same problem I had shipped them with. It is not real hard to see what's happening inside a Smith revolver.

buckeyeshooter1 · #**124** 03-12-2011, 04:02 AM

Quote:

Originally Posted by Sabre03

I find the answer from S&W interesting and not what I have come to expect from US gun manufactures; here it is:

I purchased a new in the box, unfired, 1981 S&W Model 36 from a local gun store; the gun came in the mint original box will all documentation , even the 1981 warranty card. Anyway, I found that with a little pressure the cylinder would rotate clockwise when closed with the hammer down. I contact S&W customer service and explained the situation and they said they would “take care of it” and provide a shipping label to return the gun. Here is what the customer service representative sent me, fully aware of the date of manufacture:

Hello Mark,

I just put an order in for a pre-paid, pre-insured FedEx return label. Please allow around 5 business days for delivery. Please follow the instructions that will be included in the package. Include a letter with your contact information and a description of the issue. We stand behind our products and will make this right for you.

Regards, Steve
Customer Service
1-800-331-0852 Ext. 2905
Smith & Wesson

A few weeks later I get an invoice from S&W asking that I pay $83 to authorize the repair. I contacted them and the same guy that said he would take care of it now says that S&W did not offer a life time warranty until 1989 and since my gun was manufactured prior to that it wasn’t covered. The interesting part is they admit that the gun is unfired and that the problem is cause by a manufactures defect.

I probably shouldn’t have expected anything different, but having been a loyal S&W customer for 35 years and the owner of 13 of their handguns I was a little disappointed. I have come to expect American gun manufactures to stand behind their product and have had great luck with Colt, Ruger, Rock River and Weatherby.

Am I wrong to expect this level of customer service?

I did not read through all the pages here, but if it were me, I'd go higher up the food chain until I got a management person who took care of the problem to my satisfaction. I feel it was a factory defective product and should be repaired no matter how long ago it was shipped.

Crazy88Fingers · #**125** 03-12-2011, 04:29 AM

So you bought a "new" revolver and the warranty card was still in the box? It may be a silly idea, but have you tried filling out the warranty card?

Robinett_11B · #**126** 03-12-2011, 03:24 PM

I.B.T.L

KurtC · #**127** 03-12-2011, 09:44 PM

Not sure of the exact legalese, but I believe the company only has to honor the warranty on products they actually produced. (they are easy to identify, as they have a hole in the left side).

1981 would be at least 2 owners ago. I don't think there is any legal obligation here, although it might make for good business.

I would pay the fee and hope someone in the PC was around way back then. Just be glad it wasn't returned with a lock drilled into it.

jppezz23 · #**128** 03-12-2011, 09:48 PM

I have never been disappointed with S&W, I like thier weapons never had a problem with them.Pay the money get it fixed and stop whinning.If you want i will give you what you paid and i will pay to get it fixed.

johnchamp · #**129** 03-12-2011, 10:04 PM

im with you all the way nothings perfect in this world just pay the fees...

Thiokol · #**130** 03-12-2011, 11:19 PM

This has gone far enough. Thread closed,