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  #1  
Old 02-22-2011, 04:09 PM
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Default Disappointed in S&W

I find the answer from S&W interesting and not what I have come to expect from US gun manufactures; here it is:

I purchased a new in the box, unfired, 1981 S&W Model 36 from a local gun store; the gun came in the mint original box will all documentation , even the 1981 warranty card. Anyway, I found that with a little pressure the cylinder would rotate clockwise when closed with the hammer down. I contact S&W customer service and explained the situation and they said they would “take care of it” and provide a shipping label to return the gun. Here is what the customer service representative sent me, fully aware of the date of manufacture:

Hello Mark,

I just put an order in for a pre-paid, pre-insured FedEx return label. Please allow around 5 business days for delivery. Please follow the instructions that will be included in the package. Include a letter with your contact information and a description of the issue. We stand behind our products and will make this right for you.

Regards, Steve
Customer Service
1-800-331-0852 Ext. 2905
http://www.smith-wesson.com


A few weeks later I get an invoice from S&W asking that I pay $83 to authorize the repair. I contacted them and the same guy that said he would take care of it now says that S&W did not offer a life time warranty until 1989 and since my gun was manufactured prior to that it wasn’t covered. The interesting part is they admit that the gun is unfired and that the problem is cause by a manufactures defect.

I probably shouldn’t have expected anything different, but having been a loyal S&W customer for 35 years and the owner of 13 of their handguns I was a little disappointed. I have come to expect American gun manufactures to stand behind their product and have had great luck with Colt, Ruger, Rock River and Weatherby.

Am I wrong to expect this level of customer service?

Last edited by Sabre03; 02-22-2011 at 04:17 PM.
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Old 02-22-2011, 04:21 PM
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Seems clear cut to me. There's no warranty on the weapon yet you still want them to repair it for free. When in hell did everyone decide that they were entitled to everything for nothing?

When I bought a used former Kentucky State Police Model 1076 that needed a new extractor and extractor spring, I was told I would have to pay for the repair because the pistol's prior government service invalidated the lifetime warranty. Instead of whining on an Internet forum about it, I paid the repair bill and received the repaired pistol back in short order.

As I see it, you have two choices. Either pay to have the revolver repaired or sell it and let someone do what's necessary.

BTW, refusing to do out-of-warranty repair work for free has NOTHING to do with "customer service."
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Old 02-22-2011, 04:28 PM
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Sounds like you should expect more from the people you do business with. This gun was unfired, not used, and the manufactured admitted as much, S&W also admitted that the defect was caused by them. They also made an explicit promise to repair under warranty knowing the condition and manufacture date.

If that is whining then I guess I am a whiner.
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Old 02-22-2011, 04:36 PM
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I don't think you are whining, if they admitted it was caused by a manufactures defect, I would be disappointed if I had to pay. Ask to speak to a supervisor.
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Old 02-22-2011, 04:55 PM
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Quote:
Originally Posted by XTrooper View Post
Seems clear cut to me. There's no warranty on the weapon yet you still want them to repair it for free. When in hell did everyone decide that they were entitled to everything for nothing?

When I bought a used former Kentucky State Police Model 1076 that needed a new extractor and extractor spring, I was told I would have to pay for the repair because the pistol's prior government service invalidated the lifetime warranty. Instead of whining on an Internet forum about it, I paid the repair bill and received the repaired pistol back in short order.

As I see it, you have two choices. Either pay to have the revolver repaired or sell it and let someone do what's necessary.

BTW, refusing to do out-of-warranty repair work for free has NOTHING to do with "customer service."
+1, I can't even add to that to make it any better said.
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Old 02-22-2011, 04:59 PM
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No question at all about this one. They should fix your gun. While it is kind of an odd situation, it IS a new gun and they made it. If it was shipped in a defective condition, they should repair it or give you a new, non-defective gun of the same type - THEIR choice.
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Old 02-22-2011, 05:20 PM
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I'm with XTrooper - S&W may have made it but the current owners did not make it. I will get you off the hook and give you 1981 retail and fix it myself!
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Old 02-22-2011, 05:34 PM
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Did you still get free shipping?
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Old 02-22-2011, 05:35 PM
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Just curious -- have you tried putting a bit of oil down in the cylinder stop hole and working it a bit? It is just possible that a bit of foreign matter, or even rust, is preventing it from rising all the way, or limiting the spring's travel.
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Old 02-22-2011, 05:35 PM
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Quote:
Originally Posted by ken158 View Post
I'm with XTrooper - S&W may have made it but the current owners did not make it. I will get you off the hook and give you 1981 retail and fix it myself!
The OP bought it brand new, unfired and in the box. He is the current owner. What the (expletive deleted) are you talking about?

If a company won't stand behind something they made and screwed up (warranty or not) they don't need any of my money. Maybe that's why I buy old, used S&Ws rather than new ones.

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Old 02-22-2011, 05:38 PM
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Basically it boils down to stated Company Policy, which, when you consider that they'll cover defects back to 1989-90 is pretty darn fair in my book. On top of that you don't even have to be the original owner to get taken care of.

Seriously, you should'nt be too dissapointed by a Company that won't fix a 30 year old product for free, even if it's never been used.
30 years is 30 years..........
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Old 02-22-2011, 05:43 PM
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I think they should fix it. If it had been used, then no. But it was clearly an unfired gun. Years ago I had a model 28 that had a bad cylinder from the factory. It had only been fired once, the time the cylinder was discovered to be bad. Even though it was several years old, Smith replaced the cylinder.
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Old 02-22-2011, 05:50 PM
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Caveat Emptor!
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Old 02-22-2011, 05:51 PM
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The way I look at it, in 1981 S&W was controlled by different owners and different people than today. Quite simply, IT IS NOT THE SAME COMPANY. Same brand yes, but an entirely different company. I think that you are expecting too much, especially since it's a late Bangor Punta vintage gun.
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Old 02-22-2011, 05:55 PM
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Quote:
Originally Posted by Nightowl View Post
I think they should fix it. If it had been used, then no. But it was clearly an unfired gun. Years ago I had a model 28 that had a bad cylinder from the factory. It had only been fired once, the time the cylinder was discovered to be bad. Even though it was several years old, Smith replaced the cylinder.
Well said!! of course they should have fixed it, had it been used it would be a different story, but in this case the revolver should have been fixed. but, it is the world we live in. I would send a letter to S&W explaining your disappointment. maybe someone with some common sense will read it, jmop msn
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Old 02-22-2011, 06:33 PM
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I had a similar experience with Boker Knives. I even talked with the owner in person at the Blade Show here in Atlanta. The guy's a jerk. I sold all my Bokers and will never buy another one. New is new, and when new is defective the manufacturer should stand tall and fix it. I hope this turns out well for you in the end.
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Old 02-22-2011, 06:57 PM
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It depends on the policy in effect at the time your gun was made...unless a later policy supersedes it. For example, if the policy in effect when your gun was made was a one year warranty (for example) from the date of original purchase, then you have no valid claim. Not only are you out of the warranty period, you are not the original purchaser. Now, if S&W made the lifetime warranty that covers the handgun regardless of who owns it retroactive to all guns they had ever made, or back to a point in time that would have covered your revolver, then it would be covered...but if they put that policy in place in 1989 (or whenever) and for guns of that date and newer, then you are not covered.

The repair cost ($83) is very minor. I would pay it and be happy that they would agree to work on it. Some manufacturers won't even work on their older products, regardless of what you are willing to pay.
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Old 02-22-2011, 07:09 PM
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How much would it has cost them to fix it? How many hard feeling have they created. Did they have to right not to fix it? Absolutely. Was it smart. Probably not. After many years in business, the best advertising is a happy customer.
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Old 02-22-2011, 07:12 PM
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I don't think a 30 year-old gun is "new". It may be unfired, but it's definitely not new. And if the poster had inspected the revolver's functioning before buying it, he would have detected the issue.
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Old 02-22-2011, 07:26 PM
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Quote:
Originally Posted by Geronimo Jim View Post
How much would it has cost them to fix it? How many hard feeling have they created. Did they have to right not to fix it? Absolutely. Was it smart. Probably not. After many years in business, the best advertising is a happy customer.
Ding... Ding.... Ding.... we have a winner!!!! Just common sense, good business practice.
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Old 02-22-2011, 07:38 PM
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The way I look at it, in 1981 S&W was controlled by different owners and different people than today. Quite simply, IT IS NOT THE SAME COMPANY. Same brand yes, but an entirely different company. I think that you are expecting too much, especially since it's a late Bangor Punta vintage gun.
Going by that logic, they should fix it.

When you buy a business, don't you buy its assets and liabilities?
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Old 02-22-2011, 07:39 PM
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As with most of the folks here I to believe it could go either way, that is why I said disappointed and not angry. I asked the sales rep to adjudicate it with his superior and he came back and said what the company position was; I promptly provided my credit card and thanked him for his effort.

I can afford it and it is a relatively minor cost, but it is not what I am used to when dealing with gun manufactures. I once bought a Weatherby Vanguard used and it grouped terribly, even after I glass bedded the stock, modifying the gun and voiding any hope of a warranty, the Weatherby folks promptly rebarreled the rifle, after chastising me for the bedding. I still have that gun today.

If interested here is what S&W says needs to be repaired:

Stop won't hold, replace cylinder stop and hand.

Last edited by Sabre03; 02-22-2011 at 07:42 PM.
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Old 02-22-2011, 08:10 PM
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Originally Posted by Sabre03 View Post
Sounds like you should expect more from the people you do business with. This gun was unfired, not used, and the manufactured admitted as much, S&W also admitted that the defect was caused by them. They also made an explicit promise to repair under warranty knowing the condition and manufacture date.

If that is whining then I guess I am a whiner.
Wow,
That would make me a Whiner too!
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Old 02-22-2011, 08:14 PM
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If that gun did not come with a lifetime warranty then why would you expect one? And anyway, even their current warranty policy states that it is only lifetime to the original purchaser.

Therefor, any way you look at it, the fault lies not with S&W but with the original purchaser who did not make sure the gun was good to go. S&W would have fixed it then, but he never gave them the chance.

I agree that it would be a good gesture to to do it for free, but you also have to figure in that it could become financially burdensome if S&W started doing warranty work on all their models of (old) guns.

EDIT: colt_saa's point below is good. i assumed that the OP bought this in "as new" condition. however, if the gunshop that he purchased it from received it from S&W back in 1981 then yeah, S&W should make good

Last edited by ExMachina1; 02-22-2011 at 08:32 PM.
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Old 02-22-2011, 08:23 PM
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I am not sure that all of the facts are on the table here.

Did the OP buy a new gun? Is he claiming to be the original purchaser at retail? If that is the case and the firearm has a defect in materials or workmanship then I would say that there is basis for S&W to fix this and I would approach them that way.

However if the OP purchased a Previously Owned Firearm it is a USED GUN. It does not matter what condition it is in. It does not matter what paperwork was in the box. It does not matter if the previous owner(s) fired it or not, it is just another used gun. Under this situation the OP has no basis to expect a free repair. The OP would not be the person to whom the firearm is warranted.
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Old 02-22-2011, 08:41 PM
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Do they have to do it - of course not. BUT, I still recall many years ago I bought a Remington shotgun. Every six months or so I would take it out of the safe and wipe if down. Each time I would get what looked like rust off of the barrel. No other guns and only on the barrel. The darn thing could have an oil film on it the size of Texan and I would still get the rust like film. After several years the bluing started looking thin in spots and generally nasty. The warranty was long expired. I sent a letter to Remington and they said that back then they had a problem with the bluing on some barrels and they would fix it under warranty, the warranty that had expired years ago! They did fix it and I am still talking about it. Something to think about is that the gun left the factory with the problem. Did they / do they have to fix it, of course not. But I would fix it if it was my company. Would I be mad if they did not fix my gun, no not really. Would I be happy if they did, OH YES. This happened over 10 years ago and I am still talking about it. That is inexpensive advertising.
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Old 02-22-2011, 08:48 PM
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There is really no way of telling; the gun shop said it was unfired but I don't remember them saying new. It could have passed from dealer to dealer for 30 years, but it is unlikely.

Couriously it came complete with everything including the warranty card which I filled out and provided when I returned the firearm. I even had to chuckle when the salary demographic question on the warranty card only had 2 choices over or under $10,0000 a year. Now I wish I hadn't filled it out because the gun is probably worth more as a package with the warranty card.
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Old 02-22-2011, 08:59 PM
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Quote:
Originally Posted by Sabre03 View Post
There is really no way of telling; the gun shop said it was unfired but I don't remember them saying new. It could have passed from dealer to dealer for 30 years, but it is unlikely.

Couriously it came complete with everything including the warranty card which I filled out and provided when I returned the firearm. I even had to chuckle when the salary demographic question on the warranty card only had 2 choices over or under $10,0000 a year. Now I wish I hadn't filled it out because the gun is probably worth more as a package with the warranty card.
More than likely, this is a used gun that was either traded in or sold to the gun shop in "new in the box" condition so it was then sold as new in the box. This does not mean new! This is still a used firearm. I am personally very tired of reading posts on this and other firearms forums whining about the big bad gun companies that don't give them a new gun or a free fix on a gun they bought second hand or used regardless of condition. Your 1981 model 36 was used and not under warranty. You state you are just disappointed, not angry. I say you should be neither and instead be happy that the company still has parts to work on a 30 year old weapon. If people want a full warranty with all the bells and whistles then they should not buy used guns. Stick to new from the factory and then you won't be "disappointed."
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Old 02-22-2011, 09:08 PM
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Hey Sabre, your post count is 4, all in this thread. Welcome to the home of some of the most knowledgeable and cantankerous folks ever owned a sidearm. You acquitted yourself nicely in post #22 and that $80 you spent will yield a nice and "factory gone over " firearm. Enjoy. Joe
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Old 02-22-2011, 09:51 PM
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Thanks for the welcome. I don't know why I haven't spent much time here but I agree the folks here are knowledgeable and freely express their opinion. I don't wear my feelings on my sleeve; 23 years as a cavalry officer cured me of that.

I am not new to forums and have learned much from THR, 1911 Forum, Defensive Carry, the Firing Line and others. I will look to this forum more often in the future.
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Old 02-23-2011, 12:14 AM
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Quote:
Originally Posted by Sabre03 View Post
There is really no way of telling; the gun shop said it was unfired but I don't remember them saying new. It could have passed from dealer to dealer for 30 years, but it is unlikely.

Couriously it came complete with everything including the warranty card which I filled out and provided when I returned the firearm. I even had to chuckle when the salary demographic question on the warranty card only had 2 choices over or under $10,0000 a year. Now I wish I hadn't filled it out because the gun is probably worth more as a package with the warranty card.
Welcome, It's always a pleasure to have a new member start off by slamming S&W for not repairing his used gun , out of warranty that he just bought. Seems like the few used guns I have bought always come with a "just a few rounds fired through it" or "never been fired"... Just picked up a new used gun today I bought, well, I spent 2 hours cleaning the barrel and cylinder.. still coming out black.... so much for only shot a few times..
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Old 02-23-2011, 12:21 AM
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Going by that logic, they should fix it.

When you buy a business, don't you buy its assets and liabilities?
So you're saying when something is bought the contracts in place need to be honored. Like expired warranties should be recognized as expired and no longer applicable. Sounds about right.

An expired warranty is not a liability.

Last edited by gr7070; 02-23-2011 at 12:24 AM.
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Old 02-23-2011, 12:30 AM
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First, 1989 has been a rule for years, the person that told you they would fix it could have been a new hire?????? OP didn't know about 1989 or the service person, So it seems that you got free shipment - if that is so they meet you half way. So pay to get it fixed and write it up as a learning thing.
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Old 02-23-2011, 06:10 AM
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turbo38gn, I apologize, I didn't realize that this forum was only for those people that consider S&W a company that can do no wrong. I will try to only post glowing reviews in the future.

I really like S&W and I own many of their products; will this stop me from buying S&W in the future, not likely. It does raise the risk of buying the products that I prefer, pre ILS, but I have been buying guns since 1979 and I will just have to take my chances knowing that I have no recourse with S&W even if they agree the gun is in new condition and the defect was caused by them.

Thanks for all the time providing your thoughts both positive and negative.
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Old 02-23-2011, 06:50 AM
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Quote:
Originally Posted by Sabre03 View Post
turbo38gn, I apologize, I didn't realize that this forum was only for those people that consider S&W a company that can do no wrong. I will try to only post glowing reviews in the future.

I really like S&W and I own many of their products; will this stop me from buying S&W in the future, not likely. It does raise the risk of buying the products that I prefer, pre ILS, but I have been buying guns since 1979 and I will just have to take my chances knowing that I have no recourse with S&W even if they agree the gun is in new condition and the defect was caused by them.

Thanks for all the time providing your thoughts both positive and negative.
Ok, another twist of reality, very good. So you came here to slam S&W for not warrantying an out of warranty gun... you start off by asking what we think of that situation, we tell you some say yes some say no... Now, you don't like my stand and take your shot.. ok, thats fine but here is my response to that sarcascm, much like my first tongue in cheek. More BS, I'd be the 1st to share a dislike if it occurred and I thought it was helpful overall.. this was not, it was simply an attempt to give S&W a black eye for not warrantying an out of warranty situation where, no doubt , there was some miscommunication. Does that mean S&W must honor your out of warranty gun, no it doesn't. Where does a company draw the line.. when do they say no.. I suspect there is a detail or two missing here... and thats all I have to say.

Now back to your welcoming here, I do mean to say welcome, sorry how it began but... SH sometime, we move on from there. Hope to be more positive in the future, by the way did you share your story on the other Boards you frequent.. you know pass that valuable info around..
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Old 02-23-2011, 07:41 AM
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All I know is that i have sent in quite a few pre-1989 guns to S&W for repair, and I have never paid a dime, and I have never even bought a new S&W. One time, they added a free magazine to the package when I forgot to send one in with the gun. Technically, the company is in the right, but if the gun is new and unfired (how's that happen, by the way?), and they admitted a defect, they should fix it. Something tells me someone bought it, never used it, then sold it (I did that once with a Glock 26). Gun was still used when I sold it. is the $83 really worth them losing a customer who spends thousands on their products? Not to mention him passing along a bad word about them to his friends, or even on an internet forum!

Last edited by kbm6893; 02-23-2011 at 07:46 AM.
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Old 02-23-2011, 12:51 PM
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is the $83 really worth them losing a customer who spends thousands on their products? Not to mention him passing along a bad word about them to his friends, or even on an internet forum!
This about sums it up.

Manufacturer defect...manufacturer should make it right. It's as simple as that.
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Old 02-23-2011, 01:13 PM
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I am unclear on the issue of is this a "new" gun.

If the gun was shipped from S&W to the distributor, and then on to the dealer that sold it to the OP, I would consider it to be "new" and S&W is obligated to provide warranty service for however long it was when the gun was made back then.

If the gun was sold at retail and just never shot, it is used and no warranty would apply.

There is a difference between hoping that S&W will cover a claim that they are not legally obligated to in an effort to please a customer, and expecting that they must and then complaining when the letter of the warranty is followed.

Bob
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Old 02-23-2011, 01:13 PM
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Originally Posted by Geronimo Jim View Post
How much would it has cost them to fix it? How many hard feeling have they created. Did they have to right not to fix it? Absolutely. Was it smart. Probably not. After many years in business, the best advertising is a happy customer.
Can't believe it took 18 posts to come up with the winna!!!!!!!!!
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  #40  
Old 02-23-2011, 01:51 PM
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If you compare this to a car, you bought a Ford in 1980 and parked it in the garage. You never drove it. Lets say it came with a 50,000 mile OR 5 year warranty. Would you still expect Ford to fix it if you moved it out of the garage to clean and a wheel fell off? It was probably a defect from the factory? In 1980 S&W did not offer a lifetime warranty. They have no obligation to fix the gun now, fired or not. I believe back then their warranty was between one and three years.

OTOH, cs did say they would cover it. Maybe they should train their cs reps better from now on. Seems like your only option at this point is to pay the bill, get your gun back and write a letter explaining the situation to the president of the company. I've done this kind of thing before and you might be surprised at the response you're likely to get.
  #41  
Old 02-23-2011, 02:32 PM
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Here ya go.... different situation, but the correct outcome..

S&W has Great customer service
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  #42  
Old 02-23-2011, 02:37 PM
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I was a manufacturing rep for 20 some years before becoming a Realtor. I ran into this exact situation.

A homeowner bought a house with our product in it. The product was 15 years old. They wanted it replaced because our products in the stores had a lifetime warranty (to the original owner). I informed them that:
1) The product was sold with a 10 year warranty to the original owner.
2) Just because the new products in the stores have a lifetime warranty doesn't mean that it applies retroactively to all of our products that we ever sold.

They raised cane and told me I was inept & did everything they could trying to get the product replaced. They ended up threatening to never buy another product from us. I think they ended up just getting it repaired. They later called and wanted me to come look at the product & I just gave them the 1-800 # and told them it wasn't my job. You don't call someone names and then act like nothing happened. Anyway...

You might have had more luck if you had been the original owner & had it all of these years, but you just bought it & it didn't have a lifetime warranty. That seems to be cut & dry to me. The fact that the new guns have a life time warranty means nothing in this case.

...Then again the CS rep mis-spoke and told you they would take care of it. But what exactly does take care of it really mean. Now will they offer it back to you unrepaired if you refuse to pay for it? Man if I had told the home owner... "no problem I'll take care of it" that might have really screwed things up. Let me stop before I talk myself into taking your side...

Last edited by ET.; 02-23-2011 at 02:43 PM.
  #43  
Old 02-23-2011, 02:59 PM
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Regardless of the warranty status I think S&W should repair the gun for free. If, as the poster stated, the company rep (Steve), knowing the date of manufacture, told him it would be repaired for free the company should honor that commitment. If they then choose to discipline Steve they certainly can.
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  #44  
Old 02-23-2011, 03:24 PM
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IMO,at least 50% of people out there have no clue how to do their job correctly....So,that being said, I would hope that your gun even gets repaired correctly?
I personally would wait till it comes back,then decide who should pay. I for one, would have no problem paying for quality service!......But, the do do coming out of S&W these days, isnt worth two cents IMO.
S&W, and many others are digging their own graves..........
I long for the days when people actually cared.

Last edited by allglock; 02-23-2011 at 03:31 PM.
  #45  
Old 02-23-2011, 04:16 PM
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I look at this like I do when looking at Harley-Davidson motorcycles when I compare back to when AMF owned H-D versus now. No comparison. Two different companies. Same here. I even find it extraordinary that S&W will service any firearm sent in and honor a warranty on it, even if the current owner is not the original owner. Yes, I know it does not go far enough back to cover the OP, but to even honor a warranty for firearms over twenty years old is amazing.

I would say to pay the $83 to get it repaired and then register a formal complaint with S&W and send documentation to support the argument. It may not get repaid, but it will send a message to S&W and the OP will have his firearm in servicable condition. If one purchases an automobile as the second-owner, it does not classify as "new". As soon as this firearm left the store and another person purchased it, it becomes "used", whether fired or not.
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Last edited by luangtom; 02-23-2011 at 04:20 PM.
  #46  
Old 02-23-2011, 05:29 PM
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I think maybe some are mixing up warranty claims and concessions.
I worked for both GE and Amana years ago and both companies honored their warranties as written no questions asked. Once a product was out of warranty there certainly are cases when a customer service rep may decide to repair that item for free or at reduced cost as was free shipping in this case, those are concessions.

In this case S&W had no legal responsibility to honor a warranty as it was no longer in effect. They did provide free shipping and a reasonable repair cost regardless of the reason for the defect.
In this case S&W did make a concession although it wasn't enough of one in the OP's view. Perhaps through the luck of the draw another customer service rep and supervisor would have been more generous with concessions, who knows.

In my opinion S&W did right in this case as a concession and although free would have been nice the OP got a fair deal.
Perhaps he can go back to the selling dealer for help in the cost of the repair as they sold him a gun as new that didn't function correctly. Some could say they didn't check it out correctly and share some resposibility too.
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Old 02-23-2011, 09:34 PM
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I would expect better service from them....when not satisfied....go for "more horsepower".....get a supervisor or above and let them know the situation....they don't want THEIR boss getting down on them for not servicing the customers to the best of their ability...go up the ladder!
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  #48  
Old 02-23-2011, 10:13 PM
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[The repair cost ($83) is very minor. I would pay it and be happy that they would agree to work on it. Some manufacturers won't even work on their older products, regardless of what you are willing to pay.[/QUOTE]

I agree. Try to get a shovelhead (or even an Evo) serviced at your Harley-Davidson dealership.
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Old 02-23-2011, 10:41 PM
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Quote:
Originally Posted by CAJUNLAWYER View Post
Can't believe it took 18 posts to come up with the winna!!!!!!!!!
You know, I could almost agree Geronimo Jim on his post too, except where does it stop? How long has Smith and Wesson been making guns? So if I go and by an 80 year old gun that is trashed, should they fix it for free under a warranty that does not exist? So this repair was fairly easy and cheap. What if it had more extensive and cost more? Would you and GJ still think fix it to keep a happy customer? They are running a business. What if they do fix it for free, then the customer posts on this or another forum that they fixed his gun even out of warranty when he bought it sight seen from a shop with a problem ( I think there is blame for the buyer here for not properly inspecting a gun he bought in person). Everybody on this forum would expect the same thing for every gun they have. The repair might be a cheap one, but if you multiply that minimal cost by hundreds, it adds up.

Just my second $.02 worth and MHO!
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Old 02-23-2011, 11:04 PM
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Quote:
Originally Posted by no dash View Post
You know, I could almost agree Geronimo Jim on his post too, except where does it stop? How long has Smith and Wesson been making guns? So if I go and by an 80 year old gun that is trashed, should they fix it for free under a warranty that does not exist? So this repair was fairly easy and cheap. What if it had more extensive and cost more? Would you and GJ still think fix it to keep a happy customer? They are running a business. What if they do fix it for free, then the customer posts on this or another forum that they fixed his gun even out of warranty when he bought it sight seen from a shop with a problem ( I think there is blame for the buyer here for not properly inspecting a gun he bought in person). Everybody on this forum would expect the same thing for every gun they have. The repair might be a cheap one, but if you multiply that minimal cost by hundreds, it adds up.

Just my second $.02 worth and MHO!
I'm with ya... I've typed out at least 3 responses today and had to delete them all....
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