Help!! New 329NG delivered with a cracked frame! Pics inside!

atsownz · #1 04-05-2011, 11:57 PM

I purchased a Brand New S&W 329NG from a reputable gunbroker dealer, and it arrived to my ffl i went and picked it up on my lunch break, so i didn't have time to inspect it. When i got home i opened the cylinder to see that i has a cracked frame, and its new in the box! What should i do, as the gun broker dealer is giving my the run around. Will Smith replace the gun, or comp me another model, as I have a hard time trusting my life with a gun that comes from the factory with a cracked frame. I knew i should have stuck with all steel guns!

Culina · #2 04-06-2011, 12:14 AM

Sometimes you get better service from the manufacturer, afterall, it is their product. I would send it directly to S&W unless your dealer is willing to exchange it for another one.

Fishinfool · #3 04-06-2011, 12:29 AM

Since you did not purchase it from your local dealer, but just used his ffl as a delivery point of your purchase, it does not surprise me he would not stand behind the gun.

Sure does look like a crack, maybe from the barrel being over-torqued / improperly installed? I would forward a couple clear pics to S&W along with a request for a return (no cost to you) shipping label. I am sure they will cover it under warranty. Kind of hard to blame a cracked frame on a new unfired gun on the owner... Since the frame is the serial numbered part considered the gun, I would think it would be replaced with an entire new gun sent to your local dealer. I cant see it being repaired, and I would not accept it back as such.

Larry

smith41mag · #4 04-06-2011, 01:21 AM

Smith & Wesson will replace the gun.

KurtC · #5 04-06-2011, 08:57 AM

Most of the mail order shops will accept the firearm back as long as it is still with your dealer. Once it is transferred to you, it becomes a factory warranty issue.

Smith and Wesson should take care you. Just give them a call.

TSQUARED · #6 04-06-2011, 09:30 AM

Once you have the gun transferred to you the only available recourse is the factory warranty. Give S&W a call on their 800 number. They will take care of the problem.

thomasinaz · #7 04-06-2011, 09:34 AM

I'm quite sure S&W will fix this. I had this happen with a steel Colt SAA that was new in the box, old stock. The frame was cracked on one side, where the barrel screwed in. They replaced the frame with a new one and used the same serial number. S&W should be able to do the same, and I'm sure they will. Its unfortunate you got a bad one, but S&W will fix it for free.

jdickson397 · #8 04-06-2011, 10:14 AM

It seems to me that the appropriate thing to have done before putting this out on the forum was to contact S&W and give them a chance to take care of the problem. I am sure they will with no hesitation. Then you could post the great customer service you received. Their website address is Smith & Wesson and they naturally list contact info and the proper procedure to follow.

technosavant · #9 04-06-2011, 04:42 PM

Quote:

Originally Posted by jdickson397

It seems to me that the appropriate thing to have done before putting this out on the forum was to contact S&W and give them a chance to take care of the problem. I am sure they will with no hesitation. Then you could post the great customer service you received. Their website address is Smith & Wesson and they naturally list contact info and the proper procedure to follow.

Yeah, I imagine 5 minutes on the phone to S&W would have a return label in the mail to you. Not all that long after you sent it in, you'd have a new gun (or at least a new frame). S&W won't give you the run around, and they're extremely good about taking care of their customers.