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  #1  
Old 07-07-2011, 08:51 AM
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Default S&W 586 RECALL

The Smith I bought here, on this site, has had a recall issued on it for a FP concern since 1983/84. This correction was not addressed by the original owner---from the condition of the weapon, he most likely shot it six tmes and put it up.
S&W has assumed responsibility and is sending me a shipping label for return & correction.
How good is that?
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Old 07-07-2011, 10:12 AM
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It was my understanding that it was a voluntary recall both by S&W and the owner of a 586. In other words, if there was a problem, S&W would fix it, however, if the owner did not have a problem, it didn't have to be fixed.

Although I used to own a 586, I have had a problem with my gun and never sent to S&W under the recall. I followed the saying that if it isn't broke, don't fix it. But then I didn't use my 586 much. The decision is still yours as long as S&W is still willing to fix a potential problem.
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Old 07-07-2011, 10:50 AM
Nico Testosteros Nico Testosteros is offline
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I have been impressed with S&W's customer service on the past as well.
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Old 07-07-2011, 11:04 AM
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The recall covered the 581/586 and 681/686 no dash and dash 1 revolvers.

I purchased my 686 new in 1982 and was unaware of the recall until I read about it here on this forum a couple of years ago. I contacted S&W and they had my gun back in my hands in less than 3 weeks, all on their dime. Pretty good customer service if you ask me.
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Old 07-07-2011, 03:55 PM
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Excellent service. I've had my 586 for years without the "M" mod. Have not had any problems with the thousands of rounds of various types of ammo through it.
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Old 07-07-2011, 05:42 PM
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I keep hearing folks say they have not had the modifications without harm-----well, ummmmm---I just know that Murphy will strike mine if I ignore it.
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Old 07-07-2011, 07:04 PM
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Quote:
Originally Posted by williamlayton View Post
The Smith I bought here, on this site, has had a recall issued on it for a FP concern since 1983/84. This correction was not addressed by the original owner---from the condition of the weapon, he most likely shot it six tmes and put it up.
S&W has assumed responsibility and is sending me a shipping label for return & correction.
How good is that?
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Im have two 586 no dash versions one without any recall modifications and one without. I haver used the 586-0 without any modificationns and will comntinie to do so. I mainly use 38n Special ammo in the unit wthout mods and it has functioned perfectly.
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Old 07-07-2011, 07:13 PM
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There was a recall on the early L-frames?

Hey, that's good to know in case I ever buy one.

I don't recall ever hearing anything about this before.

If I buy a new gun with the MIM parts and internal lock, does that fall under the recall too??????
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Old 07-07-2011, 07:24 PM
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Quote:
Originally Posted by G-Mac View Post
There was a recall on the early L-frames?

Hey, that's good to know in case I ever buy one.

I don't recall ever hearing anything about this before.

If I buy a new gun with the MIM parts and internal lock, does that fall under the recall too??????
The "M" recall (1987) for the no-dash and -1 guns
was to fit a new hammer nose and firing pin bushing to deal with certain brands of ammo causing (potentially fatal) binding when fired.
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Old 07-07-2011, 08:49 PM
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I have a 586-1 w/o the "M" and I had always thought the -1 indicated the modification of the FP/bushing for the engineering change.

I had a 586 no dash and it definately needed the modification which S&W did and it worked thereafter.

I've been shooting some really stout loads in my 586-1 and so far so good, no binding or lock-up.

Not all guns were affected, maybe mine is one of those that doesn't need the FP mod.
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Old 07-08-2011, 08:05 AM
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I recently sent my 686 ND back for the "recall". Now....I am having second thoughts. The first rep. I talked to sent me a shipping label right on out via e-mail and I shipped her back. He indicated that he knew exactly what I was talking about and what had to be done. They received it on June 10th. I called back on July 5th. just to check on things and talked to a rep. who was obviously a new-hire, or had little experience on the job. He put me on hold and must have located the weapon and reported to me that they had not got around to it yet and the employee that had the gun told him he would have to give it a good going over, because a gun that old may need additional warranty work. The gun has been in the safe for around 20-years and likely fired around 25-30 times. So....I am not so sure what they plan to do, or what I will get back, or when I will get it back. I think I should have left it alone like it was. This experience has me a bit concerned if they really know what to do with it or not. They have had it for a month now and I don't expect it back within the next few days either. If mine was not broke....I would not let them fix it.

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Old 07-08-2011, 03:51 PM
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I don't understand the confusion. S&W issued the recall and there were no strings attached. They detected an error in their model and were determined to make it right. To me, the rule of, "if it ain't broke, don't fix it," doesn't apply here. I want what I paid for, and S&W honored their recall with me, no if, ands, or buts. Didn't cost me a cent and they gave me a 2-week turn around time. Can't ask for better than that. Now, I am the proud owner of a 586-2 with my "M" stamp just below it.
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Old 07-08-2011, 04:02 PM
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I don't understand the confusion either. All I can say is they have had my weapon for a month and apparently....I need to call up there and climb-the-ladder to find somebody that will get my gun turned around. I have heard so many times that folks like you have received prompt service, but they have had mine for a month come July 10th. and had not touched it yet as of July 5th.

Some folks have elected NOT to return theirs for the recall. I suppose that is a matter of personal choice.


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Post Script: I must have rattled a cage when I called on the 5th. I just got off the phone with S&W and my gun has shipped and should be in my hands by Monday. So....I guess there really is a Santa Claus after all.

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Old 07-08-2011, 06:56 PM
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Snubbie fan- let us know what else the factory ticket says they did to yours. I am getting ready to send my 686 in, pretty much same condition as yours.
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Old 07-08-2011, 07:18 PM
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WILL DO!

The part that sort of bothered me was that every time I have contacted them, the rep. would invariably remark..."oh, one of those old guns" , or something to that effect. I think most of us LOVE those "old guns" with the ND and the NL.

I will post here when I get it, but I am willing to bet they did everything that it needed....plus maybe a good cleaning too.
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Old 07-08-2011, 09:52 PM
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If your gun is used for defensive purposes, I would get the recall work done. If not, and the gun works as it should, don't worry about it. The problem arose when some of the guns, including -1's, were fired with Federal .357 ammo. The primers being softer than other brands, cratered more when struck by the hammer nose, and backed up into the hammer nose bushing, keeping the cylinder from turning when the gun was cocked either by double action or single action.

The modification included a new slightly shorter & smaller in diameter hammer nose, and a new hammer nose bushing with a smaller diameter hole for the hammer nose to pass through. After the mod was done and the gun was test fired, an M was stamped on the frame where it could be seen when the cylinder/yoke assy. was opened.

I had a contract with S&W to do the recall work. Got lots of parts, the tools, and cases & cases of Federal .357 ammo for the test firing. Wish I had all that once fired brass now, but most of it went to the gun shop I was working at.
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Old 07-09-2011, 07:23 AM
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Thanks for the very informative and detailed explanation of what the upgrade is Bill. My 686 had been in the closet all these years when I was not very interested in weapons...too busy working and raising a family. I got interested in firearms again when I retired and started subscribing to the various gun-forums and just ran across a thread one day concerning the early 586/686 recalls. There must still be quite a few of them out there that have never been sent home for the fix and I know a few folks that have been "on the fence" in deciding if they should send theirs back or not. Some of these older guns have been little-shot and are in pristine condition with blued or nickel finishes and some guys are just afraid of sending them in and facing the possibility of accidental mishandling or damage. We all know they don't make these NL guns anymore.

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Old 07-09-2011, 07:53 AM
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If you send the box, they'll mark that too.

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Old 07-09-2011, 09:58 AM
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W.E.G......mine is only 34 numbers away from yours. I guess that makes them cousins or something.

Unfortunately, after some 12 moves from one location to another during my working years, my box can no longer be located. My wife will throw away junk....not her junk, just what she considers my junk. I should have kept it in the box all these years.
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Old 07-11-2011, 02:36 PM
snubbiefan snubbiefan is offline
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As requested. I will ask bgrafsr to comment on whether this sounds right or not. First, I will say that when I called Smith on the 5th., they jumped right on it and I have the gun in my hands at this moment on the 11th. just off the FedEx truck at 12:45 PM CST.

Mine is a 686 ND just like the picture posted by W. E. G. To my eye, it appears as if they drilled-out the existing bushing and inserted the new bushing inside the original bushing. The placement is not exactly centered in the original bushing. This my be well-and-good, I am just trying to explain what I have. The only statement made on the repair order received in the box with the returned weapon was "REPLACE BUSHING". No reference was made to a firing-pin replacement, but I am sure that if they replaced the bushing, they replaced the pin as well. Of course....it now bears the "M"" just above center of the model number.

It doesn't look a bit different than it did when I shipped it and apparently no harm was done to the finish at all, for those concerned about that. My only comment is the off-center installation of the new bushing, which I again ask Bill from post #16 to comment on.

Now...I plan to take it out and shoot it. If I don't return and make any further comments, everybody will know it blew-up and I am headed to the hospital.

_________________________________________________________________

Post Script:

Went outside, found my favorite tree-stump target, fired six 38-specials, six of my 38-special re-loads and six full-bore 357-MAGS. ALL of them went BANG. The primer strike is a tad off center, but I don't recall where it was striking B4 I sent it off.

Everything seems just fine.

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  #21  
Old 07-11-2011, 03:17 PM
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Default Recall text

I has probably been posted here before, but for those who have not read it yet this is a link to the actual text of the recall. This could clear up persistant questions on the subject.

Firearm Recalls and Safety Warnings- FirearmsID.com & WESSON, MODEL 581, 586, 681, 686, or 581-1, 586-1, 681-1, 686-1 & 686CS-1, REVOLVERS
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Old 07-11-2011, 03:46 PM
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Very informative Warrant Officer. Thanks for the tip. I suppose if some of us were not so lazy we could have found that. All I knew was that it should be sent back. I am not altogether pleased with the looks of the way they replaced the busing in mine and I am trying to get a better picture of what I am talking about, but they own the company and they stand behind the product. I was relying on Bill (post #16) to offer-up any comments since he obviously has performed many of these upgrades before.

I am certainly no gunsmith buy a lengthy shot and the way they repaired mine may be perfectly normal and I am not throwing rocks at Smith...... I just don't know. I do know there are several owners of this model weapon out there that are hesitant to send them in for repair. I have received various PM's from others that wanted to know what mine looked like when it came back.
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Old 07-11-2011, 04:40 PM
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No Problem Snubbiefan. I am posting a couple pictures of my gun that went back to S&W for the modification. I don't know if the wear around the one chamber was caused by or related to the problem. I bought it used, and it had already had the work done to it. Maybe someone with more experience than I can tell us.
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Old 07-11-2011, 04:47 PM
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OKAY....you got the picture I was trying to get. Mine looks like that (except mine is stainless of course...686). The only little minute detail I could see was that the bushing was not "exactly" centered, but it's nowhere near way out of whack and the gun goes BANG every time I pull the trigger. All is well I suppose. Maybe I am looking for stuff under rocks that don't need to be looked under.

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Old 07-11-2011, 05:11 PM
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I have a 586 no-dash that has not received the modification. I bought it used several years ago and have not had a problem with it yet. I'm reluctant to send it back without cause. Can all revolvers under the recall parameters eventually suffer the problem? If so, maybe it's for the best to send it back.
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Old 07-11-2011, 05:52 PM
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It's a matter of personal choice. If you step up a few post you can find a thread that the Warrant Officer placed in his post that details the recall.

According to Smith, it is not necessary under normal use with 38-special and most 357 ammo. It doesn't cost a dime to get it done. I do not think you, or anybody would have a problem with it as long as it is used within the parameters as listed in the thread in post #21. I just feel like a gun chambered for a certain caliber ammo should not be restricted from shooting ANY round of that caliber one may wish to shoot.
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Old 07-11-2011, 10:20 PM
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Snubbiefan: The bushing is pushed out from inside the frame and replaced. A peening tool is inserted down the barrel and fits around the busing. A couple of sharp blows with a light hammer peens the busing in the frame leaving that circle around the bushing you see. A new hammer nose is installed that fits the smaller bushing hole, and it is test fired. It's only about a 15 minute repair, except for the test firing.
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Old 07-12-2011, 07:39 AM
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Excellent explanation. That's a tool-mark I see around the bushing.

You guys that have some concerns about sending yours home....take a close look at what it looks like now. See if your un-modified gun has the tool mark around the original bushing and see if it looks any better than what W4 posted above. That is the "only" thing I noticed when mine came back home.

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Old 07-12-2011, 07:55 AM
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Snubbiefan, thank you for the update. However, I am now back on the fence.
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Old 07-12-2011, 08:13 AM
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Customer service stinks, but you know what? They are probably not Gun folks like us and dont really care. I have talked to folks who have worked for Smith, Sig Sauer, etc and they tell me they treat there employees like ****. Thats why we have so many problems with them, me included.....
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Old 07-12-2011, 08:13 AM
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Understood. I realize that some folks may think this is rather silly to be concerned about, but the IL issue is also considered silly to some...yet deadly serious to others.

If you have a shooter that you use regularly, or carry it in SD mode, I'd get it done and not worry about it. If you consider yours as a collector piece and do not want any additional marks, or hammer blows applied, I'd keep it at home. Personally....I think they got a little "carried away" with mine. The other unmodified guns I have do indeed have a tool mark, but a slight tool mark that looks like it belongs there. Once you beat something out and beat it back in, it's hard to make it look untouched.

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Old 06-15-2018, 08:35 AM
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Exclamation 586 Recall

I know this is a SEVEN year-old thread, and though I've been a member on this site for four years now, this is only now my FIRST post and I figured I would document my experience sending my 586-1 in for the recall. Unlike most people here, mine actually needs the refit. I purchased my 586-1 used maybe two years ago but never fired it until just last week by loading ONE round of Federal .38 spl +p ammunition. It fired just fine but sure enough the cylinder LOCKED UP tight. It took about 5 minutes but the cylinder finally opened and you could see it was definitely caused by the primer being partially pushed back into the hammer nose bushing. I was just happy the empty casing could be cleared. I called S&W, gave my serial# and explained what occurred and strangely, the employee stated, "That doesn't sound like something the recall will fix". He further stated, "From what you've explained it might require us to keep your revolver longer". I then told him that sounded odd because S&W's recall specifically states "cylinder binding" is the chief symptom, which is literally what's wrong with mine. At that point he just said, "Well, we might have keep it 4-6 weeks", and that's fine with me because, unlike some, my 586 HAS to have the work done. I kinda think S&W was setting me up to let me know they're gonna have my revolver a LONG time. We'll see...

They emailed me a FedEx label and the revolver ships out tomorrow morning. I'll report when I get it back so everybody knows how long it's currently taking since the last post from seven years ago

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Old 06-16-2018, 08:28 AM
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I saw this topic so I thought I'd comment on the amount of time it takes to address this under S&W's warranty; (Thanks for resurrecting this old topic! haha)

I bought a 681 ND on Gun Broker last month. I called the seller and paid for it and asked if there was an M scribed on the crane somewhere as the photo's did not show a clear shot of the part. I was told there was no M. The seller is a brick and mortar dealer so they sent the gun to S&W at my request for the recall. That was May 17th.

I expected a length of time to pass but I now plan to call the seller to ask if they received any updates as the the status of the gun.

I figured why not let them take care of it rather than myself after the transfer?

Let us know how your gun functions upon your first range trip.

BTW, I view a good exam of an old gun by the manufacturer as a bonus to the recall issue.

Last edited by rifmon; 06-16-2018 at 08:31 AM.
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  #34  
Old 06-16-2018, 08:33 AM
snubbiefan snubbiefan is offline
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This recall is so old, the reps answering the phone likely are too young to know anything about it.
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Old 06-16-2018, 09:38 AM
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The culprit causing binding in the original L frames was hot 125 grain Magnum loads, where the primer would flow back into the hammer nose bushing, causing the cylinder to bind. Your .38 special load should not cause this problem.

But since it did, the factory should fix it forthwith and return it promptly. When you get it back, test it with some 125 grain loads. :-)
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Old 06-16-2018, 09:45 AM
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Originally Posted by snubbiefan View Post
This recall is so old, the reps answering the phone likely are too young to know anything about it.
This entire thread is only seven years old......lol.
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  #37  
Old 06-16-2018, 11:05 AM
spad124 spad124 is offline
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I bought my 686-1 new in about 1988. I wasn’t experiencing any problems but finally sent it in for the recall about three years ago. I figured I’d do that before the mothership ran out of parts. Frankly I was happy I did. Not only did they do a first class job replacing the bushing and hammernose, but it feels like they massaged the action overall. The gun now has a better DA and SA action than ever. Turn around time was 3 weeks.
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Old 06-18-2018, 10:35 PM
70351 70351 is offline
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Thumbs up Ye olde thread . . .

Quote:
Originally Posted by Nightowl View Post
The culprit causing binding in the original L frames was hot 125 grain Magnum loads, where the primer would flow back into the hammer nose bushing, causing the cylinder to bind. Your .38 special load should not cause this problem.

But since it did, the factory should fix it forthwith and return it promptly. When you get it back, test it with some 125 grain loads. :-)
A single .38 special +P Federal Hydra-Shock cartridge (don't recall the weight) was fired and this is what locked it up but I noticed the hammer nose bushing appeared more more oval than round and looked as if it had been enlarged over time so this may be the reason for it binding with a lesser cartridge. I finally got it shipped off this afternoon but I'm in no hurry because, as I said in my prior post, S&W made it sound as if it was gonna be 4-6 weeks.

***UPDATE***

I meant to update my post much earlier but I got my 586 back from the factory two weeks ago with the bushing and hammer nose replaced with an "M" stamped in the frame next to the serial number. From the day I shipped it off it took less than three weeks to get it back. Also, I didn't have the original box to ship it in but I noticed S&W was good enough to supply a traditional cardboard box, the same kind the revolver originally came in except it had no markings of any kind (plain brown), which also included a foam insert and the gun was wrapped in traditional S&W paper the way they came when purchased new. I was very happy S&W included all this because the seller no longer had the original box or it's contents.

I was unsure how long it would take S&W to perform the retrofit but it turns out it was around two and a half weeks. Now all I have to do is get out and fire it

Last edited by 70351; 07-20-2018 at 12:28 AM. Reason: Update
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Old 06-18-2018, 10:46 PM
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Originally Posted by W.E.G. View Post
If you send the box, they'll mark that too.

Got to be careful sending a box. I do not know about S&W, but Colt kept my box and shipped the gun back in their current blue plastic. That was 30 years ago though. I had a Colt officers acp polished out to bright stainless by the custom shop. It is a striking piece. Don't think I ever fired it after it came back. Wife bought it for me. She's gone, but I still have the gun
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Old 06-18-2018, 11:19 PM
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Exclamation Paper switched with plastic

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Originally Posted by Narragansett View Post
Got to be careful sending a box. I do not know about S&W, but Colt kept my box and shipped the gun back in their current blue plastic. That was 30 years ago though. I had a Colt officers acp polished out to bright stainless by the custom shop. It is a striking piece. Don't think I ever fired it after it came back. Wife bought it for me. She's gone, but I still have the gun
That would really make me angry if I sent my handgun in an original [matching] cardboard box and got a plastic one in return
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